Enterprise Rent-A-Car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello, sorry for the late response, somehow the email from Revdex.com for requesting a respond went to junk mail. My [redacted]e is [redacted] and I filed a complaint about the issue with enterprise rent-a-car about couple weeks ago.   Looks like the company stated that the issue was resolved by saying that "the amount was wrote off."I just got a phone call from collection agency demanding to pay the amount that supposedly cleared.  Therefore, whatever the enterprise rent-a-car stated is not acceptable in anyway.  I would like to reopen this case since I am still getting calls from the enterprise rent-a-car demanding me to pay $300.08 which must be collected from the insurance company. If you have any questions, please call me at 408-326-9783.Thanks in advance,  
Regards,
[redacted]

I have the regional VP looking into this matter. I will reply once we have resolved this customers concern.Thanks, [redacted]

As of 11am on January 11th, 2018 Chris G[redacted] spoke with Mr. [redacted] and has decided to
not pursue the customer for the damages.  Mr. [redacted] is aware that we are
not pursuing.  Mr. [redacted] was satisfied with the decision, if that is not the case please reach out to...

Chris. Thank You

Revdex.com:I have never got any phone call from that person nor I just checked my voicemail to see if anyone has left me a voice mail. and please forward me...

her information and I will call her back.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
 I responded to the offer the business made and it was not acceptable.  To date - 10/1/2015 I haven't heard a response from the business.They only offered to pay half of the total invoice amount - I want them to pay it in full.Just a note - the week they sent the offer I was out of the office on vacation.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
Please send complaints for region Y only. These include San Diego and Los Angeles airports only.
Thank you,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Per our Area Manager, [redacted]:
I spoke with [redacted] this morning and he walked me through his rental process. He was walked to the car by one of our representatives and initialed that there was no damage. He isn’t disputing the fact that there is damage on the car. He is...

concerned that we will not give him the information of our previous 10 renters. He was denied this request from the DRU and I reiterated our policy on 3rd party disclosure. He has been contacted by the DRU and given the amount of repair. I explained that this is the reason the vehicle was not on the lot at our Huntington Beach location when he returned. The car was in the shop at that time and not on rent to another customer. He is aware of our policies, but does not agree with us not giving him information on our previous renters. Thank you for your time and assistance with this complaint.

Issued a refund to the customer
for the two extra days.  Customer is happy with the resolution.
 
















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This issue
was resolved with the customer, I will reach out to him to see if there were
any other concerns.
 






















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Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
I did not refuse to leave the location I was forcible removed when I  called the HQ to make a complaint about the customer service.  My property was thrown outside for no reason and I have police reports to support & prove  this situation. Enterprise offered me $500 and I declined because [redacted] state law minimum civil court fine  is 7,000$. I offered enterprise the opportunity to mediate before I sue. This event is pending editorial and news segments as of 2017. I have attached the video on enterprise threatening me, refusing future service for no reason & violating my consumer rights.I will not accept $500,  iiil be suing them this month, and this response will be used as evidence.
[redacted]

Per our Area Manager, [redacted], he spoke with the customer to apologize for the mistake.  We are refunding her credit card in full and she seemed happy with the resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Amanda Brookhaus

[redacted],

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I spoke with [redacted] this afternoon (I called last week, but didn’t hear back).  She was very appreciative of my call.  She will not be pursued for the claim below.  [redacted] saved my personal info for her next rental need.  Thank you and have a great day!   
 


[redacted]

Area Rental Manager

[redacted]
 
5462 Holt Blvd Montclair, CA 91763

enterpriseholdings.com

Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]. I Will Like To Be Provided Evidence Of A Change In There Policy To Insure No More UnFair Treatment Of Clients. I Really Believe This Was Race Based. I Will Like For Enterprise To Make A Policy Thats Clear & Viewable For All Customers. The Explanation [redacted] Gave My Brother  Was Understandable But It Not Written Policy. It Is Left Open To Interpertation Therefore discrimination Is Always A Possbility. Me Being Denied.A Vehicle Even Though I Had All Required Documents Needs To Be Address. [redacted] Lack Of Customer Care & [redacted] Unprofessional response Need To Be Address. I Will Like Evidence  Of Policy Change, Training ,& Displine of [redacted] & [redacted]. If Not Im Willing To Go To Court To Make Sure This Will Never Happen Again & The World Know About These Unfair Practices. Thanks

Hi [redacted],
With the help of [redacted] and
[redacted], we were able to process the $59.99 refund he requested via RFS. I
left 2 voicemails for him so far today, the most recent one letting him know we
granted his request. Please let me know if there’s anything else I can do to
help with...

this complaint.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]