Enterprise Rent-A-Car

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Morning [redacted],
 
I have called and left a
voicemail for the customer regarding this situation and let her know that we
will drop the claim immediately. I have also emailed the DRU to shut down claim
and not pursue customer for remaining balance.
 




...














[redacted]

Area Rental Manager
East County San Diego

[redacted] Cell

[redacted]

Tell us why here...

This
is handled.  Customer is aware we refunded $250 and will not pursue.
[redacted] 
Area
Rental Manager
Anaheim
Resort District/
Orange/Buena
Park
Rent-A-Car
Division
*
[redacted]...

[redacted]

Talk to customer. The issue revolved around selling of protection and...

cost structure and asking about his insurance to value sell the use of ERAC protection. I am giving him my email address to take care of 2 days of a future rental at another ERAC her in the Antelope Valley. Customer is happy with this resolution.

I was able to resolve the
problem with the customer. We both came to the resolution of refunding half of
the rental and mail her a free weekend coupon. She is going to get in touch
with the Revdex.com and let them know it was handled and will return and rent from
[redacted] in the future.
Thank...

you,




















[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Initial Business Response /* (1000, 6, 2015/10/15) */
Internal claim#
Initial Consumer Rebuttal /* (3000, 8, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I should be refunded my deposit. Charging my insurance company and myself for damage I am...

not responsible for is unacceptable. Enterprise admitted in their response that their inspections were not adequate and they may have overlooked damage. I had the car for less than 24 hours the car was never exposed to any conditions in which it could sustained damage. When enterprise refunds my $250 I will consider this dispute resolved and continue to utilize enterprise in the future for personal and business uses. If Enterprise does not provide a refund I will take legal recourse to ensure that my insurance rates will not be increased due to an unjustifiable false claim.
Final Business Response /* (4000, 10, 2015/10/26) */
Received notification of this response via mail today. Reached out to Area Manager [redacted] for assistance with resolution. -[redacted]
Final Consumer Response /* (2000, 13, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] contacted me and notified me that I would be refunded for my deposit and no claim would be filed against my insurance because they had determined that no damage had occurred to the rental car during the period in which I had rented the vehicle. She further stated that they are taking steps to ensure that the Memorial OKC location performs an adequate inspection each time a rental is checked in and out to prevent incidents like this from occurring in the future. My online banking statement shows that I have received a refund. I now consider this matter resolved.

Good Morning,
I spoke to [redacted] on Tuesday
and we came up with a resolution.  She originally booked a retail rental
with a monthly rate and at the end of the rental her husband returned the
vehicle and mentioned USAA.  Our representative searched their name and a
direct...

bill was in the system, so it was matched to the ticket.   I
walked her through the situation and Teresa refunded her car yesterday. 
In actuality the customer ended up paying less overall, but thought she and
USAA should be awarded the 16/day rate because that’s what she booked through
Expedia.
Thank you,

















[redacted]

Area Rental Manager
South San Diego

[redacted]
[redacted]

Tell us why here...

I spoke with Mrs. [redacted] about the dispute and went ahead and refunded the amount of $380.00 she was very appreciate with how quickly it was handled.

Hello, This was resolved. We refunded
the customer the $90 that they felt was excessive.   Thank you, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please be advised that we have been awaiting a new updated statement indicating the new amount due of $610.36 from Taylor.  We received only a duplicate statement of the original invoice. I am asking for the new statement to be mailed and or emailed to me. It has been over a month now and I would like to complete this issue.Thank you,[redacted]

The Regional branch manager has asked for the phone number for the daughter. There is documentation of conversations we had with the renter
through a translator.  He would like to discuss it with the person who
filed the complaint.    Please email the contact information to my...

attention as soon as you can. thank you, [redacted]

We reviewed the contract and confirmed that mileage was included in both personal use and business use rentals. We contacted the customer, apologized for the inconvenience, and are currently refunding his credit card for the over charge.

Good morning!  I spoke to
customer and agreed to process a refund of $143.84.










[redacted]
[redacted]
[redacted]
*
[redacted]
[redacted]
[redacted]

Sorry about that. I honestly feel the same way as I wrote the first complaint. Nothing has changed besides the fact that they keep asking me over and over what happened to the vehicle. So, my first complaint still is valid and I do not agree with the resolution.

A refund was issued for 2 days back to the credit card.
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below details of why you are not satisfied with this resolution.The District manager and I have resolved the issues verbally via phone. According to him, he will compensate by issuing a voucher and a deduction of the total amount price of the rental car. I will wait until I see a credit back to my account and the voucher which I will receive by mail.
Regards,
[redacted]

spoke to the customer and
resolved the issue. The car dropped at VW and was not picked up until the next
day, damage is only $300, I agreed to refund her $100 deductible and will let
DRU know that we will not be pursuing on the claim due to the dispute.
 







...












 
 
[redacted]

Area Rental Manager
Inglewood/EL Segundo/Manhattan Beach/Hermosa Beach
 
[redacted]
[redacted]
[redacted]

 

[redacted]
 

[redacted]
[redacted]
[redacted]

 
Tell us why here...

[redacted],
We
talked to this customer and let her know we are not pursuing her for any
damages on Friday. She must have sent this through before that. 
Let
me know if you need anything else. 
[redacted] 
Area
Rental Manager
Anaheim
Resort...

District/
Orange/Buena
Park
Rent-A-Car
Division
 
[redacted]
[redacted]
[redacted]
[redacted]