Enterprise Rent-A- Car Company of Wisconsin

I recieved a parking ticket on 3.30.18 I paid the parking ticket. A payment of $34 was taken out of my account for the same ticket. Caused my card to over draft. I recieved a fee of $36 for insufficent funds. For a $20 ticket im out $70.

My wife went to pay for the van at the airport facility. The literature on the Enterprise website and email clearly states that Enterprise accepts the Discover Network as a form of payment. We use Discover debit and credit.

When my wife went to pay for the vehicle she was told that she would need to go to the Glendale facility to pay for the vehicle, then return to the airport facility. Not one of the members of the staff would consider accepting Discover as a payment at the airport facility. Further, she clearly has mobility issues. No one on staff recognized the fact that she would be unable to travel to ANY other facility, as she has difficulty walking and has NO VEHICLE.

My wife is disabled - mobility.

The ignorance of the Enterprise staff and insensitivity towards her condition is atrocious. Further, the company has grossly misrepresented itself. In the 'Deposit Amount' section it clearly states "a major credit card" is needed. As 'Forms of Payment,' DISCOVER NETWORK is listed. My wife offered to pay using Discover, and she was repeatedly denied and told to go to Glendale.

Misrepresentation.

Lied on and each manager is sticking to their story. This leaves me with nothing but a tarnished name. I have reached out to their higher ups and have gotten no reply.

I rented a car that turned out to have bad brakes. Called enterprise roadside assistance to pick up the car. Was told by their operator that no replacement car would be delivered because the location was closing in 2 hours. Roadside took the car leaving me abandoned with no transportation. I called and emailed enterprise to cancel the rental agreement but have heard nothing. Rental agreement number ***. I called customer service 1800# and was told a *** would reach out to me but none has. I was told by customer service that she would email me coupons for free rental days to make up for the poor service but nothting was emailed. I have used Enterprise form business trips for over 150 days in the last year. I’m done with them but I want the rental agreement voided and my money refunded! I have no car! They are charging me for a car I do not have and refuse to communicate!

I rented a small SUV from enterprise from 01/01 to 01/03 with a ick up location at MKE airport and drop off in Waukesha.

I was quoted on the enterprise online site for a price of $180. When I got to Enterprise I declined all types of extra insurance, protection, or extras. I completed the paperwork and was quoted $216.

I returned the car in Waukesha as instructed at 6pm, on 01/02... almost 18 hours earlier than which it was due.

Enterprise charged my credit card for $383.92. I sent an email to Enterprise on 01/03 regarding the charges and got no response. I also called the MKE location and left a message on 01/03.. two days later and I have still not heard from the company

I rented a car from October 12 (4pm) through October 15th (5am). I returned the car as scheduled and proceeded to my 6am flight (for which I have my boarding pass and proof of flight). When I returned the car, there was no one there to check me in and I had been told simply to leave the vehicle in one of the Enterprise 'vehicle return' spots at the airport. None of these spaces were available despite driving through the return area multiple times to check. Eventually I left the vehicle in another of Enterprise's vehicle spots (#112), left the keys in the vehicle and proceeded to the airport to catch my flight. 5 days later on October 20th I received a call from Mike at Enterprise stating that they'd just found the car and that there was a 'ding' on the driver door 'in case I hadn't noticed'. I called back and spoke to another employee who only had vague information regarding what was wrong with the vehicle and why I was calling back. He said he'd look into it and would call me back the following day. He never called back and I assumed that there wasn't an issue after all. About two weeks later I received notification in the mail from Enterprise stating that I owed $1300 in damage plus an additional $419 in late return fees. They included photos of the damage and it was NOT a ding in the door, rather the car door/front left panel appeared to have been intentionally keyed in long squiggly scratches. This DID NOT happen while the car was in my possession, rather it happened after the vehicle had been returned. Enterprise has sent me several threatening letters stating I'll have additional 'collection activity' if I don't pay. As of today, Mike at Enterprise, called again, this time saying I didn't return the car (or that he didn't 'find' the car) until October 28th!

I was in a car accident. The car I was given was to big so I took it in for a smaller car. The smaller car had problems and I didn't want to use it so I took it to the airport to get a car from budget. Budget wanted six hundred dollars and I am on disability. So I went back to enterprise and said give me the keys back and I will go to one of your other agencies and get a car there. They would not give me the keys and they would not give me a car. I was stranded at the airport for 3 hours . I also put $32 worth of gas in the first car. I had to walk 2 miles today to see my mother in the nursing home. because I have no car. I have talked to the manager and got nothing.

I have been renting a car from Enterprise since August 2016. I am going to skip over a number of major/major issues to focus on the last one and likely the most severe. To note, this is not the first. Each month has been required to pay in advance, which was fine. Oct. 7, 2017 I paid 505.72 to be paid up till Nov. 6, 2017.

On or about Nov. 18, 2017 I was contacted by Enterprise that I still owed for the month of Oct. 2017. I disagreed I hadn't heard any more about it until the end of Oct. Although I had the rental paid up through Nov. 6, 2017, when I stopped at the per their request, I had to pay $458.23 in full or had to leave the car there. Eventually, the Assist mgr. accepted partial payment to release the car.

I learned last Friday that was against Enterprise policy. Before an office can pull a car, they must start 'Diversion' or 'Conversion' Form.' Submit to Enterprise Headquarters for approval. I was also was told that would take at least 24 hrs, but normally takes 2 -3 days.

On Nov. 4th I phoned Joe (?) the district manager to meet with him Mon. Nov. 6th Which I did. He began, rather wanted to write the contract for the mo. of Nov. I disagreed and attempted to explain about being charge twice. The conversation didn't move beyond that point. It was either/or he would pull the car, which he did. I told him about the '(C) or Diversion' Form. He said that was done. Thus, I was left without a car and still am.

I attempted via a number of phone calls over that following week. I was assured the issue was escalated and would hear from Enterprise from the escalated level within 24 hrs. Have yest to receive a call. I can somewhat understand upper management's impatient with me because of the current issue and previous months of contacts, but on another matter.

But to note, handled in the same manner. Enterprise made appointments thy never kept. Made minute monetary offers in comparison to the issues. Then, because I had the car for weeks without a contract and expired license on the car

On Sunday October 15th, 2017 I hit a deer with my car. I immediately filed a claim with my insurance company, ***. They had set up my rental car through Enterprise in Rhinelander starting on Oct 17th, 2017. When I was picking up my rental car the contract wasn't gone over. The employee never went over what *** would cover per day and if there would be any out of pocket expense for me. The never explained the price for the supplemental insurance. I told them I only wanted it for 3 days then to take it off. They continued to charge me until Oct 30th. I told the employee on the day I picked up the rental that I didn't want to be paying a large amount extra for this rental due to paying my deductible. She assured me that wouldn't be the case, that everything would be taken care of that there would be a hold of $100 on my credit card for gas.

I work two jobs between the hours of 9am until 12am. I have a very hectic schedule and I'm lucky if I have time to check my voicemails once a week. By the time I received the voicemails from Enterprise saying that my card was declined it was Sunday Oct 29th. I immediately contacted Enterprise Monday Oct 30th to figure out why they are trying to charge my card.

When I spoke with the representative in the Rhinelander branch she told me I owed over $200 in charges. I asked what charges these were and she told me for the supplemental insurance which was $18/per day. I told her I only authorized 3 days of the supplemental insurance. She told me that she cant take away the coverage cause the days have already passed and the coverage doesn't work like that. She told me to stop by the office and she will opt me out of the program. I stopped by the office on Oct 30th around 1pm and told her I would pay her on Monday Nov 6th. She told me she cant put me out that far. She told me that she would make a note that I would see if I could borrow the money and contact us on Oct 31st. I had never said that I was going to borrow the money.
On Oct 31st at about 1pm I received a voicemail from the enterprise representative in Rhinelander's branch saying that I either had to brings in a family member to pay the $200 or return the car today (10-31-17). I immediately called them back and told her that I was very disappointed with their services. I explained that they hadn't gone over the charges or explained that there would be additional charges that I would have to pay. I informed her that I would be dropping the car off with a full tank of gas and pay the amount owed on Monday Nov 6th.