Enterprise Rent-A- Car Company of Wisconsin

I rented a vehicle from the Middleton enterprise rental car place due to the covid19 pandemic they closed and moved to the Odanah location. Now when I'm at work I can not answer my phone but when I get off I return there car as I always do now the employee name mckedze I don't know if I spelled her name right she didn't know what was going on with me a Middleton enterprise they knew that the card I was using which was my bank card I have to out the money in the bank because my check gets direct deposit on to another card and I told the Middleton enterprise that I uses that vehicle to get back and forward to work and that I will pay them every tuesday they agreed. Now she stopping me from renting cars from enterprise I been renting from enterprise rental car for over 10 years now never had a problem with them until now anytime they called me I returned there call I never rented from Odanah Rd before I always rented from eats Washington enterprise. She has a problem with how she speaks to a customer and she just told me that it was up to her rather I rent from enterprise or not that's her business. I told her I would like to speak with someone over her she said why it's my decision not no one else I told her again I would like to speak with someone over her she said well I would tell somebody to give you a call back to explain to you. I feel like she is very unprofessional and I did do anything to not rent a car from enterprise rental car I will like to continue to rent when I need to from enterprise rental car on east Washington I will not do business with odana Rd.

Poor customer service I have a dispute they are continuing to send me a bill in the mail. I contacted them over and over never able to contact me nor return my calls or emails. I leave them my contact info never hear from them. This is there damage recovery unit. They are charging me for things that’s not damaged to the rental that the don’t have prof of in the photos the sent me and changing me more than double of what the Actual repair is.

Breaks didn’t work on a vehicle I rented, called to see if I could exchange vehicle for one that was safe to drive. Called local branch and was told only place to get new vehicle was to go to airport to exchange. Called airport and was told there weren’t any vehicles available. Then called 1-800 number to figure out solution. I was then told to go to airport again! I explained that the airport didn’t have any. Customer service agent said they did. I told her I had called, she said she would contact them, after calling them herself, she then told me that she spoke with that branch and confirmed they had a vehicle available. She also stated that she notified them that I would be there to pick vehicle up and it was just a exchange abd she also put a note on to my account regarding this situation. She then said a vehicle would be waiting. (Airport) I arrive and say I’m here to exchange vehicles due to breaks. Agent(***) instantly stops entering my info and erupts saying he has already told me he’s nit giving me a vehicle and he doesn’t care what corporate had stated to me. I called corporate again and they confirmed there involvement! Agent still refused and called police due to me recording him explode on me. *** sheriff came and he told them I was being denied service and he wouldn’t give no one like me a vehicle. and that I refused to leave his counter! He also refused to identify his self so I could have his corporate office involved. Just a terrible situation, and due to this personal attack against me, I was forced to again get into this car without proper working breaks and out the lives of me and my family at danger, spoke with general manager and nothing was done to agent.

My car was in an accident and the at fault driver’s insurance company made a reservation for me to rent a car. I went to enterprise and they said I was on the DO NOT RENT list. It was from 2013 I honestly don’t remember but I went with what they were saying. I was told that is I paid the past due balance my name would be taken off the list immediately. I went and paid the past balance and the employee/manager told me I had to wait until he spoke with his local/regional manager. This was Tuesday Nov. 26th and he said I would have to wait until after the holiday. I called them back today, Dec. 2nd 2019 to find out if my name was off the list. I was told that the manager decided that I would remain on the list because of the time it took for me to pay the bill. They shouldn’t have told me that as soon as I pay the bill I would be removed and the. Turn around and say they have to talk to their manager, only to say I would not be removed but they took my money.

After renting a truck on Sat. Aug. 31 for one day with 1/2 gas tank on pickup, I filled it to 7/8 due to faulty gas gauge while re-fueling. Used 5-6 attempts to match 1/2, but needle didn't respond until almost full on 6th attempt at putting a few gallons in. Michael Linn branch manager agreed to mail me a $15 check within 10 days since the rental was a comp. and not able to be credited to my debit or credit card. I stopped in 12 days later to follow-up, but he wasn't in that day. I emailed him to follow-up on Sept. 17 to follow-up, but haven't seen anything yet. I called corporate yesterday to see if they could leave him a message and emailed him again today, but no response yet. I realize the $15 is not worth the trouble I've made to collect it per his agreement so far, but being an Internal Auditor and believing his words, I began to expect him to do what he said he would. 10 days after the 17th when he was going to follow-up on this was the 27th, but nothing yet.

I have never had even the slightest issue w/ Enterprise and I'm hoping this can be resolved QUICKLY. My family & I rented a Van from Chicago Airport Sep. 21, 8:46pm to be returned Sep. 22 in Appleton, WI no later than 6:00pm per the rental agreement. Our total was $187.42 + $50.00 deposit. The rep never informed us that the Appleton location closes at 4:00pm and we would lose our deposit and be charged an extra day if we did not return the car before they closed. The car was returned before 6pm as agreed and keys put into the drop box. We did what we signed up and agreed to do. It's not fair to the customer to be charged an extra day because they didn't check the vehicle in until the next day. Had we been informed we need to get there by 4pm we would've done so

rental agreement

I received a letter in the mail stating that had occurred to a rental vehicle I had returned over a week prior. I was not given any information in this letter other than to contact my insurance. When I was able to reach someone to discuss this, I was told that there was damage to a vehicle that I had returned. I was told that I had dropped off the vehicle and not made contact with the staff at the business. I was also told that due to me not making contact with the staff that they were unable to notify me of the damage they found. I informed the damage recovery staff member that I did make contact with staff as I dropped it off over my lunch break and that I in fact, had a coworker with me for the drop off. I then went to the Enterprise location on Hamilton Avenue and requested a print out of the damage claim and to see the vehicle. They said that the vehicle wasn't at that location anymore and that it was at a different location. They would not show me any pictures of said damage. They would not tell me whether or not the vehicle had been rented again. Also, in looking at the "accident report," it said that the date of the incident was 7/29/19 at 12 am. I had not even returned the car yet. I returned the vehicle on 7/30/19 at 1215 in the afternoon- on my lunch break. There were 3 gentlemen in the office when we returned the vehicle. After the walk around was complete, the one gentleman gave me the all clear and thanked me for again using Enterprise. There was no damage when the vehicle was returned. I was in fact there at the office when I dropped the vehicle off and there was ZERO discussion about any damage to the vehicle when it was inspected. There are so many discrepancies in the "accident report summary." I would like this to be made right. My concern is that damage occurred after the vehicle was dropped off, maybe by staff at Enterprise, and they are now trying to pin it on the previous driver. This is absolute horrible customer service. I have yet to see the damage to this vehicle as they would not provide me with that information.

3 PARTIES (MYSELF INCLUDED) ENTERED INTO A RENTAL CONTRACT WITH ENTERPRISE RENT-A-CAR. VEHICLE WAS PICKED UP THURSDAY 02/28/2019 AT THE GREEN BAY, WI AIRPORT LOCATION. WE WERE ON OUR WAY TO AN EVENT EXPO WITH ONE OF OUR PARTIES BEING DISABLED IN A WHEELCHAIR AND VERY MUCH EXCITED TO BE GOING TO MEET HIS IDOL AT THIS EVENT AND HAVE A PHOTO SIGNED. WE MADE IT AS FAR AS LAFAYETTE, IN AND TO MY BEST GUESS THE TRANSMISSION BLEW ON THE 2019 NISSAN ALTIMA WITH ROUGHLY 300 MILES ON IT. I'M GUESSING THAT BECAUSE WE WERE PROCEEDING ON OUR ROUTE WITH NO ISSUES OR ENGINE LIGHTS OR WARNINGS AND SUDDENLY LOST ALL POWER TO THE VEHICLE. WE COASTED BARELY TO THE SIDE OF THE INTERSTATE AND ATTEMPTED TO RESTART THE VEHICLE. IT WAS COMPLETELY INOPERABLE. IT WOULDN'T EVEN STAY RUNNING SO WE COULD TURN THE HEAT ON IN FREEZING TEMPERATURES AT 1AM.

WE CALLED THE ROADSIDE ASSISTANCE NUMBER ON THE BACK OF THE RENTAL CONTRACT. WE WERE GREETED WITH SOMEONE WHO CLEARLY DIDN'T ENJOY ANYTHING ABOUT THEIR JOB, NOR WAS WILLING TO OFFER ANY IDEAS, SUGGESTIONS, EMPATHY, APOLOGY, OR HELP. SHE STATED SHE WOULD CONTACT A TOW SERVICE. THEN STATED THE TOW SERVICE WOULD BE AT LEAST AN HOUR IF NOT MORE. WHEN WE INQUIRED WHAT WOULD HAPPEN AFTER THE TOW TRUCK CAME IF THEY WOULD BE DISPATCHING ANOTHER VEHICLE TO OUR LOCATION SO WE COULD CONTINUE ON. SHE STATED NO AND THAT WE WOULD NEED TO FIND ACCOMMODATIONS FOR THE NIGHT. WHEN WE ASKED IF THEY WOULD BE MAKING THE RESERVATION ON OUR BEHALF, SHE RESPONDED "UMMM, NO". YOU WILL PAY FOR IT". WHEN WE ASKED WHAT WE COULD EXPECT THE NEXT DAY AS FAR AS WHEN WE COULD GET A SECOND VEHICLE, SHE STATED THE OFFICE WOULD OPEN AND IT WOULD BE 3-5 HOURS AFTER THAT BEFORE THEY WOULD BE ABLE TO SEND ANOTHER VEHICLE. SHE THEN INFORMED US THAT THE TOW VEHICLE COULD ONLY ACCOMMODATE 2 PERSONS. WE ASKED WHAT WE WERE SUPPOSED TO DO SINCE THERE WERE THREE OF US, 1 OF US BEING SEVERELY HANDICAPPED AND REQUIRING HIS WHEELCHAIR TO TRAVEL WITH HIM. SHE SAID "YOU SHOULD PROBABLY CALL AN UBER." AS RIDICULOUS AS THAT SOUNDS, SHE WAS SO UNHELPFUL AND WE WERE SO COLD AND SCARED BECAUSE SEMIS WERE FLYING BY SO CLOSE THAT THE CAR WOULD SHAKE EACH TIME, WE LOOKED UP UBER. THERE OF COURSE WERE NONE AVAILABLE AT 1AM IN THE MIDDLE OF NOWHERE.

WE THEN SPENT THE NEXT 97 MINUTES WAITING FOR THE TOW TRUCK AND CONTACTING THE STATE PATROL TO AT LEAST COME AND TURN LIGHTS ON NEAR US SO WE WOULD NOT BE HIT. THE TOW TRUCK ARRIVED AND INDEED ONLY HAD BARELY ENOUGH ROOM FOR TWO PERSONS. WE HAD TO ASK THE PATROL OFFICER IF WE ONE OF US COULD GO WITH HIM. HE AGREED. WE THEN HAD TO ATTEMPT TO CARRY MY DISABLED FRIEND THROUGH THE GRASS AND GRAVEL ON THE SIDE OF THE HIGHWAY AND LOAD HIM INTO THE POLICE CAR. WE WERE THEN TRANSPORTED TO THE NEAREST HOTEL WHERE WE PROCEEDED TO UNPACK OUR ENTIRE VEHICLE. WHEN WE ARRIVED TO THE HOTEL THEY DID NOT HAVE ANY ACCESSIBLE ROOMS AVAILABLE AND ONLY ROOMS WITH ONE BED AND NONE WITH A PULLOUT OR ANYTHING SO WE WERE FORCED TO PURCHASE TWO ROOMS OUT OF POCKET. NOT TO MENTION THE HUMILIATION FOR MY FRIEND WHO REQUIRED US TO LIFT HIM NAKED INTO THE TUB TO CLEAN HIMSELF AND BACK OUT AGAIN BECAUSE NO ACCESSIBLE ROOMS WERE AVAILABLE.

WE LOOKED UP THE NEAREST ENTERPRISE TO US AND SAW IT OPENED AT 7:30 AM ON FRIDAY 03/01/2019. WE GOT A FEW HOURS OF SLEEP AND CALLED AT 7:30 AM. WE WERE TOLD THEY WOULD PICK US UP (A LAUGHABLE SLOGAN FOR THIS COMPANY AT THIS POINT) AND BRING US TO GET ANOTHER VEHICLE. WE PROCEEDED TO CALL BACK 3 SEPARATE TIMES WITH EACH TIME THEM SAYING THEY WERE ON THEIR WAY. THE LOCATION WAS 2.4 MILES FROM OUR HOTEL. FINALLY, AT 1PM WE HAD TO ORDER A LYFT AND GET A RIDE TO THE ENTERPRISE LOCATION. THEY NEVER APOLOGIZED FOR NOT COMING, NOTHING. AND THEN PROCEEDED TO TELL US THE ONLY VEHICLE THEY HAD WAS A DODGE RAM PICK UP TRUCK. AGAIN, NOT POSSIBLE FOR 3 PEOPLE AND LUGGAGE FOR THE TRIP. NOT TO MENTION THE LOGISTICAL IMPOSSIBILITY OF MY FRIEND BEING ABLE TO GET INTO THE VEHICLE. THEY WERE NICE ENOUGH TO TELL US THAT WE COULD GO TO A DIFFERENT LOCATION AND SEE WHAT THEY HAD THERE. US, GO THERE, WITH NO VEHICLE. WERE WE TO WALK? AND WHY IN THE WORLD WOULD YOU PUT THE WORK ON THE CUSTOMER AFTER YOU'VE ALREADY FAILED THEM? WE REFUSED. AS WE WERE DISCUSSING, A VEHICLE WAS RETURNED. THEY SAID YOU CAN HAVE THIS ONE. SO A SMALLER VEHICLE THAN WE HAD RENTED, IN POOR CONDITION AS IT WAS DIRTY AND BANGED UP INSIDE AND OUT, AND WITH AN EMPTY TANK OF GAS. WE TOOK IT. AT THIS POINT WE HAD ALREADY BEEN DELAYED SO LONG IT WAS IMPOSSIBLE FOR US TO ATTEND THE FIRST DAY OF THE EXPO OR MAKE THE MEET AND GREET WHERE OUR FRIEND WAS TO MEET HIS IDOL. THIS WAS EXTREMELY IMPORTANT TO HIM AND US.

WE TOOK THE VEHICLE AND PROCEEDED TO COLUMBUS. WHEN WE ARRIVED TO OUR HOTEL THERE, THEY ADVISED THAT EVEN THOUGH WE HAD ADVISED OF THE SITUATION, WE BOOKED WITH A THIRD PARTY AND BECAUSE THEY HAD THIS HUGE EVENT IN TOWN, THEY COULDN'T HOLD OUR RESERVATION BECAUSE WE HADN'T SHOWN UP. THEY DID AGREE TO RE-BOOK US, BUT DID NOT HAVE THE ACCESSIBLE ROOM WE BOOKED AVAILABLE ANY LONGER, NOT A 1ST FLOOR ROOM.

WHEN WE RETURNED THE VEHICLE SUNDAY NIGHT, WE WERE ADVISED TO LEAVE OUR ADDITIONAL EXPENSES PAPERWORK AND THAT SOMEONE WOULD CONTACT US ON MONDAY WHEN THEY OPENED ABOUT THE ISSUES. THE CALL NEVER CAME. WHEN WE REACHED OUT WE WERE PUT INTO CONTACT WITH KELLY A, THE BRANCH MANAGER. THAT WAS MONDAY 03/04/2019. AS I TYPE THIS NOW, THIS PERSON HAS REFUSED TO HELP US IN ANYWAY. HAS NOT COMPENSATED US. AND HAS GONE SO FAR AS TO ACCUSE US OF STEALING THE VEHICLE AND ADVISING WE WOULD BE RESPONSIBLE FOR THE REPLACEMENT VALUE BECAUSE THE CAR HAD NOT BEEN CHECKED IN ANYWHERE.I SPENT OVER TWO HOURS ON TUESDAY 03/05/2019 CALLING EVERY TOW COMPANY AND AUTO REPAIR IN LAFAYETTE TRYING TO LOCATE WHERE THE VEHICLE WAS DROPPED OFF. AGAIN, BECAUSE KELLY FEELS IT GOOD BUSINESS PRACTICE TO MAKE THE CUSTOMER DO ALL HER LEG WORK. STATING SHE CANNOT ASSIST US IN ANY WAY UNTIL THE CAR IS LOCATED. I LOCATE THE CAR AND HAVE THEM PLACE A CALL TO KELLY TO VERIFY THEY PHYSICALLY HAVE THE VEHICLE.

I WAS A FOOL TO THINK THAT NOW THAT THE VEHICLE WAS LOCATED WE WOULD RECEIVE SOME ASSISTANCE. NO CALL FROM KELLY BACK THE REST OF THAT DAY. ON WEDNESDAY SHE DIDN'T REACH OUT. WE HAD TO CALL HER. SHE STATED SHE WAS JUST GETTING IN FOR THE DAY AND NEEDED TIME TO WORK ON IT.

IT IS NOW FRIDAY 03/08/2019, A FULL WEEK AFTER THIS INCIDENT AND WE CAN GET NO CALL BACK AND NO RESOLUTION.

On November 27, I took my car to Gates Collision (3321 Commercial Ave, Madison, WI 53714) for a repair. The shop said they provided a rental car as part of their service. A sales representative from Enterprise facilitated the transaction, and told me Gates Collision covered the first three days of the rental car service. This occurred at 8:30 am. I took the rental car back to Gates Collision on Commercial Ave on November 30, at 8:30 am. The shop manager then informed me that I would be charged for a day because Enterprise does not follow natural days, so even though I was returning the car 72 hours later, Enterprise would count Friday as a fourth day, and she told me to keep the car and return it later because I'd have to pay for the service no matter what. When I signed up for the courtesy service, I was not told that Enterprise does not follow 24-hour periods for their rentals. Had I had this information, I would have returned the vehicle before the three-day mark so I wouldn't have to pay extra. I am still unclear as to how exactly Enterprise defines as a 'day,' but an average person would think it goes by 24 hours.

Absolute horrible customer service, and misinformation This is for a rental location Wisconsin. I have rented numerous Times Forum Enterprise and I see a very consistent concern that is caused me a great deal of issues. That concern is accurate information and communication between the 800 customer service in the local branches. I've been told on numerous occasions an answer to a question by the 800 customer service to be one thing only to find out it's a local branch it's something else. This is also been the case between employees at the location. If I call and I ask a very specific question and take the time to outline the situation to make sure I clarify what my options are and I am giving information but either the 800 number or an employee at a location, when I show up to pick up my car I expect that information to be accurate. I expect a clean, well maintained, vehicle on the date that I reserved it and in the style that I reserved. I also expect accurate information and respectful customer service. This is been an issue with the manager at this particular location. As a result, my latest experience has left me not only feeling like I have to record everything any employee says or information I get but also questioning whether or not my decision to use Enterprise for my business needs, was a wise one. I certainly do not feel that my business is valued. In addition, I am missing numerous records of rentals as well as the credit for those days and pointed. my Emerald Club corporate account was closed to force those points and days over to my Enterprise Plus account but instead of that happening it looks like I just lost any of the days and points that were in the other account. at one point one of the 800 customer service people said that some of those may have been credited that way because they were weekend specials. There is nothing on the website that ever indicated the radio is given was a weekend special or special rate and I did not use any code to obtain that I simply put in the dates and took the rate that was available. I have screenshots of that to verify the accuracy of what I'm saying. This last experience dealing with the manager of the location I am currently renting from costing me a great deal of stress, cause me to be late, as well as other concerns. I feel like she was extremely disrespectful and would not address the issues. She threatened to make sure if I try to address any additional complaints, or had any issues that I would never be able to rent from Enterprise again. My position is is it if I've got or have had repeated concerns that that is something that you should be addressing where you should be concerned about. Proposition did not seem to be one that was concerned about that but rather made it seem like I was the problem. She furthermore went on to make statements that were untrue, about things that I have said or done. That puts her moral character in question for me. It also makes me very mistrustful of the location and the business if it would support that type of behavior. If I feel that I need to record phone calls and conversations with employees at a business to make sure that something like this cannot happen, did I feel it's a pretty big concern? Regardless of her issues or concerns with me, the Demeanor in which she spoke to me is the one that should never ever be used with anyone, let alone a customer. I apologize for any typos in the statement, I'm writing it from my phone, as I working.. It does not appear but the mobile site is working well.

I rented a car from Enterprise and drove it home. When I arrived, there was an email with my bill. There was a $45/day insurance policy which I did not want I called the number on the email and was told they could cancel the insurance once I came there and showed them that the car was not damaged. Because Enterprise had closed in the time it took me to make the call, I took it there the next day.

I was told the issue was resolved. Later, I received a text asking me about my service experience. I told them about the insurance issue (and the fact that I was left without the pickup ride I had scheduled).

After two days of having the rental I called to request more time with the vehicle and was told, "Oh, we were about to call you. The insurance has been removed for those days and any days going forward. Now, 5 minutes before filing this claim, I see that nothing has been done and I have a charge for the 2 days of insurance at $45/day.

They did not honor a middle man sites price when I reserved the car It was $15 more $ per day even though I called them to confirm. I asked them what the total cost of the rental would be and I had just that limit on my credit card. When I get there Im hit with extra fees and a $150 deposit! Im a senior citizen, disabled, and on a limited income and if I had known what the total rental would be I would have been prepared when I got there. They wouldnt work with me one iota! They were very cold and rude. So my vacation of a lifetime back home was completely ruined as I was stranded without a car! So the price I was told was more than DOUBLED!!!!!! I could have made the difference up on my debit card or in cash, but they wouldnt take that! I wont be happy till they give me a round trip air fare from San Diego to Wausau so I can have the trip home I saved for FOR SO LONG!!!!!

On June 27th I rented a car from Enterprise at the ***. The car was dirty, had over 50,000 miles, the gas cage didn't work, the carpet was torn, it smelled like smoke and the plates expired the day I brought it back which was June 30th. I did call Enterprise Headquarters to complain and they told me someone would call me from the car rental place that day. No one called so several days later I called again, they assured me the fleet for enterprise does not match what I rented - this was a three day rental for $178.00. They again promised someone would call me back. No one did. I called a third time and they said they could credit me 50% back which I would take but wanted to talk to a manager about this. They said they would call me. Now three weeks later I again called, said I would take the 50%, they said in order to give me that they had to have a manager call me, no one did. Today is a month later, still no one has called, lots of promises, no one follows through. I called today and they won't even talk to me, she put me through to a line that no one answers. The file that is open is ***.
This is not acceptable service and there is nothing or no one that I can talk to about this. I paid full price for the car rental, no deals, no discounts and I expect at a consumer to get what I paid for, they don't seem to care about that. Very disappointing since I have rented numerous times from Enterprise.

They did not honor my reservation and gave away my car due to high demand. I was stranded at the airport and had to take an UBER 57 miles and still didn't have a rental car for the weekend. I attempted to call them but was not able to get anyone to help me because they were "out of cars." My weekend was spent trying to find a car and never was able to. Prior to my flight to Milwaukee, I called Enterprise twice to confirm my reservation, including the same day of my flight. When I arrived in Milwaukee, I had an email from Enterprise saying, "Welcome to Milwaukee, your rental car is waiting for you." But by the time I walked to the counter, the man working stated they were completely out of cars.

My car was in for repairs and I was setup with a rental car through *** who was paying the bill for the rental. I provided a credit card as part of the rental agreement but received a $125 charge after returning the car so I contacted Enterprise to ask if the insurance company had not reimbursed Enterprise. I was told that *** had paid but I was charged for additional coverage. I explained that I was told that the standard coverage was adequate and I didn't need extended coverage. The Enterprise rep was very polite and said she was sorry for any confusion and that she was happy to make the adjustment. After several weeks we did not see an adjustment to our credit card so I called Enterprise again. the rep was again very polite when he said he found the record and he would make the necessary change. Again we waited more than a few weeks but did not see a $125 credit so I called a third time. The rep was again very polite and said she found the record and that the credit was approved but not released so she would have it released and we should see the credit in 5-7 days. That was several weeks ago and we still have not seen the adjustment.

On Feb 1, 2018 I made a reservation through my *** membership account for a rental car from Enterprise for my parents. My uncle had suddenly passed away and they needed to get to South Carolina. On Feb 2 my dad picked up the rental that was in his name, he signed the agreement and took the car. On Feb 15 he returned the car one day earlier. On the way to return it, my mom hit the back bumper of the car with hers, they took it in and Enterprise said it would need to be fixed. At that time they took my dad's credit card information and insurance information. His card was charged $500 for the deductible. A few days later he received a call from the store manager, Dan, telling him he would have to pay an additional $309. At that time my dad gave him the card number over the phone. 2 weeks later I received a letter in the mail from Enterprise telling me I owed $309. I gave the letter to my dad, he called Dan again and Dan assured him it would be taken care of. On May 1 I received a collection letter from *** telling me I owed $309. At that time I called Dan at Enterprise, he told me that 4 times he gave the information to the companies third party that handles all the claims. I then got his boss' number and the 3rd parties information, ***. I called DRT and spoke with a Christina, she told me that they do not take credit cards and I could send a check. I asked her then how they got the initial $500, she had to answer. I also informed her that she needed to remove my name off this as they did not have a rental agreement in my name. I then called Joe, the Regional manager and explained to him what had happened. He apologized and told me that they have a lot of problems with the ***, and that they were a 3rd party service. He then asked me if I could give him 2 days to clear this up and when he would call me back to have information ready on my end for payment. 2 days came and went, so did another week, I called him again and left him a message, still not return call. I have since received 2 more letters from *** requesting payment. I did file an appeal with ***.
This needs to be resolved and I am requesting any negativity on my credit reports to be removed.

When I initially contacted Enterprise Car Rental, I was told that a child's (7 year old) car seat would be provided for our reservation. Now after I booked with them they are telling me that there is a FEE for the seat.
Numerous times, I tried calling the local (Milwaukee) Enterprise during their normal scheduled hours and no one answers. There recording tells you to go to a website to resolve issues but the website does allow you to click on Customer Support email.

I was given a loaner call from *** at *** on ***. The loaner was through Enterprise Rental. The ENTERPRISE employee was pushing me to buy extra insurance. I declined signed a hand held computer and was told I would get a copy of my contract. I never did I checked every where on my email. I never received a copy of the contract. I dropped the car at *** as I was instructed when my vehicle was finished. The vehicle had no damage.

2 days later, ENTERPRISE called stated the vehicle had front bumper damage. I filed a claim with my insurance company and contested the claim. I discovered on 4/12/18, I was deducted 47 plus dollars on my debit card and Enterprise never sent me a statement, my contract or notified me of a 47 plus dollar bill.

I claim is between my insurance company and ENTERPRISE but I want a refund of the 47 plus dollars.

I recieved a parking ticket on 3.30.18 I paid the parking ticket. A payment of $34 was taken out of my account for the same ticket. Caused my card to over draft. I recieved a fee of $36 for insufficent funds. For a $20 ticket im out $70.

My wife went to pay for the van at the airport facility. The literature on the Enterprise website and email clearly states that Enterprise accepts the Discover Network as a form of payment. We use Discover debit and credit.

When my wife went to pay for the vehicle she was told that she would need to go to the Glendale facility to pay for the vehicle, then return to the airport facility. Not one of the members of the staff would consider accepting Discover as a payment at the airport facility. Further, she clearly has mobility issues. No one on staff recognized the fact that she would be unable to travel to ANY other facility, as she has difficulty walking and has NO VEHICLE.

My wife is disabled - mobility.

The ignorance of the Enterprise staff and insensitivity towards her condition is atrocious. Further, the company has grossly misrepresented itself. In the 'Deposit Amount' section it clearly states "a major credit card" is needed. As 'Forms of Payment,' DISCOVER NETWORK is listed. My wife offered to pay using Discover, and she was repeatedly denied and told to go to Glendale.

Misrepresentation.