Enterprise Rent A Car - All Locations in Metro Washington, DC

Because my car was in the body shop, I was a given a loaner vehicle. When I rented the car, I said to the agent ([redacted]) that there were dents on the car. I was told that those were normal "wear and tear and we don't charge for those". My vehicle was not completed before I had to leave for an overseas assignment so a friend returned the car. I used the car one day and parked it in the driveway. the Odometer would confirm that. When the car was returned, the manager, who had only been on the job for a short time, claimed that the car had dents and filed a claim. Because I wasn't there, I could not dispute this using the notes I had taken at the time I rented the car. The manager also had not consulted with [redacted]. I called [redacted] from Rwanda and asked her to please wait until I returned. Unfortunately I was already too late. The claim was filed to my insurance company and my credit card was credited without consulting me. I have asked the credit card and my insurance company not to file until I have spoken to the company. I have been reaching out to Enterprise and their claims department with no luck. I have been unfairly charged for damages that were there, for paper work, for loss of rental. The claim is false.