Enterprise Rent-A-Car

A RENTAL VEHICLE WAS UTILIZED WHILE MY PERSONAL VEHICLE WAS BEING REPAIRED. MY INSURANCE COMPANY USAA COVERED THE RENTAL COSTS. I CLOSED THE ACCOUNT WITH NO BALANCE SEPTEMBER 2019. IN DECEMBER 2019, I RECEIVED A PHONE CALL FROM ENTERPRISE STATING MY CARD ON FILE WOULD BE CHARGED AS THERE WAS A REMAINING BALANCE. I WAS GIVEN NO ADDITIONAL INFORMATION AND THE REPRESENTATIVE WAS EXTREMELY RUDE. THE BALANCE WAS TO BE COVERED BY THE COLLISION COMPANY REPAIRING MY VEHICLE. IN SPEAKING WITH THE COLLISION COMPANY, I WAS INFORMED THEY WERE WILLING AND ABLE TO COVER ANY BALANCE FROM THE RENTAL VEHICLE, BUT HAD NEVER BEEN CONTACTED BY ENTERPRISE. I RELAYED THIS INFORMATION TO ENTERPRISE, WHO DISREGARDED THIS INFORMATION AND SAID THEY WERE GOING TO CHARGE MY CARD AS IT WAS EASIER. ENTERPRISE HAS CONTINUED TO HARASS ME, AND HAS NOT REFUNDED ME OVER $400 CHARGED TO MY CREDIT CARD. THEY DO NOT ANSWER MY PHONE CALLS AND REFUSE TO ASSIST ME IN THIS MATTER.

Location:

Enterprise Rent-A-Car
7924 Gateway Blvd. E Ste. 150e
El Paso, Texas 79915

Enterprise has been harassing me and charging my credit without my consent or authorization. My vehicle was not ready by the time frame allowed by USAA, and the collision center agreed to cover the additional charges. Enterprise never attempted to contact Pete Solis collision center, who is more than willing and able to cover the remaining balance after my money is refunded to the credit card.

Account_Number: 6N0LWJ