Enterprise Chevron Gas Station

Well, looks like after my complaint was filed that the transactions, (after a whole week of holding my money), have been reversed and all my money was returned todayThere is no record what so ever anymore of the transactions on my bank statements at allGuess complaining worked!!! I got what I wanted, my money returned, and I really have no way to show the transactions anymoreIt doesn't show up on my online statement at all....taken out or returnedGuess we're done hereSomeone should really warn people or something about this though, they cleaned out my whole account and didn't return anything until I made a police report and then reported it to youThanks, [redacted] ***

Regarding case no*** Customer is stating that I have charged him $for his $gasFirst of all if any customer use his debit or credit card at the pumps it will hold the amount because pump doesn't know how much he/she will use and second he called the police and when she came to
the store she ask me the same thing what he was asking meThen I called the credit card company to ask them how much money he got charged and she said he use his card outside at the pump and it was declined and then he use inside it also declined and he still got $gasThe police lady cop I let her talk to the credit card company and she said me and my store did not owe anything to this man but this man owe me $for the gas he gotIf u have any questions regarding this case u can directly talk to my credit card processing company IPC at this number ###-###-####My merchant ID no.is 2B***Thank you *** *** 1*** *** *** *** ** ***

Well, looks like after my complaint was filed that the transactions, (after a whole week of holding my money),  have been reversed and all my money was returned today. There is no record what so ever anymore of the transactions on my bank statements at all. Guess complaining worked!!! I got what I wanted, my money returned, and I really have no way to show the transactions anymore. It doesn't show up on my online statement at all....taken out or returned. Guess we're done here. Someone should really warn people or something about this though, they cleaned out my whole account and didn't return anything until I made a police report and then reported it to you. Thanks, [redacted]

Review: I tried using debit card at pump to purchase gas it told me "See Cashier" so I went inside where the cashier proceeded to preset the pump for $20.00 and charge my debit. It went through no problem. Went to use the debit later that day and it was declined. Checked the account immediately and the gas station had cleaned out my account. Went back to the gas station to inquire about the charges and the owner proceeded to mock me repeating everything I said and then wanted to know more information about my account. I called the police and proceeded to have a report made (Reference# 14-89581. The owner told the police that I was rude to him of which I was not in any way. He lied to the police and told them that I didn't even pay for the $20.00 in gas I got. All my money has still not been replace and the charges on my account show the charges to the store with all their information. This has caused hardship with bills, mainly my monthly vehicle payment. Thus far this year I've made just a little under $10,000 and live basically in the poverty level. A very Merry Christmas for my family this year.......Desired Settlement: I want my money back!!!!

Business

Response:

Regarding case no. [redacted] Customer is stating that I have charged him $60.00 for his $20.00 gas. First of all if any customer use his debit or credit card at the pumps it will hold the amount because pump doesn't know how much he/she will use and second he called the police and when she came to the store she ask me the same thing what he was asking me. Then I called the credit card company to ask them how much money he got charged and she said he use his card outside at the pump and it was declined and then he use inside it also declined and he still got $20.00 gas. The police lady cop I let her talk to the credit card company and she said me and my store did not owe anything to this man but this man owe me $20.00 for the gas he got. If u have any questions regarding this case u can directly talk to my credit card processing company IPC at this number ###-###-####. My merchant ID no.is 2B[redacted]01. Thank you [redacted] 1[redacted]

Consumer

Response:

Well, looks like after my complaint was filed that the transactions, (after a whole week of holding my money), have been reversed and all my money was returned today. There is no record what so ever anymore of the transactions on my bank statements at all. Guess complaining worked!!! I got what I wanted, my money returned, and I really have no way to show the transactions anymore. It doesn't show up on my online statement at all....taken out or returned. Guess we're done here. Someone should really warn people or something about this though, they cleaned out my whole account and didn't return anything until I made a police report and then reported it to you. Thanks, [redacted]