Today, Entergy MS shut off our power without notice When I called them they said it was due to non payment I've have never missed a payment to their company I was extremely upset with them because I have a year old mother on oxygen who was having trouble breathing The customer service said I should sign her up for the disabled program that gives priority to disabled people I told them that I already did that and they didn't have any record of it Furthmore,they said it expires every year so I would have had to re submit it no one told me this the first time and they mentioned text messages which I signed up for to notify me of power outages They said a power shut off would not be sent on that text message because it's a different system That was the response that I got when nobody sent any type of warning about cutting off our power I never got a bill and no notice that they claim was sent out on 2-8- The employee who turned back on our power said alot of people never got any warnings An apologize is worthless at this point because they didn't have to deal with my mother who was having trouble breathing because Entergy can't get things straight They are the only power company and can do what they want because there is no other choice that I know of I ended up paying for then to turn it back on with an penalty fee of course
My lights where turned off at 8:a.mand its been hours and my lights are still offI have been calling them all day and they have the same nonchalant attitude like they don't care and I explained to them that my child takes breathing treatments daily and the supervisor response was the only thing she can do is to advised me to seek medical attention if I need toThey really don't care about there customers all they care about is getting payed and the bills are outrageousI have to kids that has school in the morning and I been waiting all day to cook and batheThis is really ridiculous!!!!
I received notification for illegal use of electric services, and was charged a tampering fee for my previous residence I have been a customer of Entergy for years (if my memory serves me correctly)and was appalled to be accused of fraudulent activityI spoke twice with two customer service representatives to request a supervisor's assistanceA person who identified herself as [redacted] (supervisor) contacted me a couple of days later, to discuss the matterThe transfer of my electric services from [redacted] , Jackson, MS to the apartment that I currently reside in, occurred on June 14, I requested the disconnection of electric services at the [redacted] location for June 27, Entergy sent me text messages confirming BOTH the transfer of service as well as the requested disconnectionI signed the apartment lease (where I am currently residing on June 14, I physically relocated from the house the weekend of June 17/The Entergy supervisor ***
I am a yr customer with Entergy We are retired on fixed income and my husband is disabled They allow level billing which I useThe bills are confusing regarding amounts and dates dueI thought I was paying early but I am actually paying after the due date..the bill is confusing to read In the past days it has come to my attention that altho I pay every month what appears to be the level bill amount I am actually paying in arrears..when I thought I was current In the past month of April and May bill, I was late but I made pmts of the level billing plus $on the current billleaving me with a $balance due which includes the June due date..,and makes me actually less than days late now, but they refuse to allow me to " make payment arrangements "on the total due to make the account completely current by June , they tell me because "their system wont allow them to make a payment arrangement because the amount is too late"I am only asking for day
Today, Entergy MS shut off our power without notice When I called them they said it was due to non payment I've have never missed a payment to their company I was extremely upset with them because I have a year old mother on oxygen who was having trouble breathing The customer service said I should sign her up for the disabled program that gives priority to disabled people I told them that I already did that and they didn't have any record of it Furthmore,they said it expires every year so I would have had to re submit it no one told me this the first time and they mentioned text messages which I signed up for to notify me of power outages They said a power shut off would not be sent on that text message because it's a different system That was the response that I got when nobody sent any type of warning about cutting off our power I never got a bill and no notice that they claim was sent out on 2-8- The employee who turned back on our power said alot of people never got any warnings An apologize is worthless at this point because they didn't have to deal with my mother who was having trouble breathing because Entergy can't get things straight They are the only power company and can do what they want because there is no other choice that I know of I ended up paying for then to turn it back on with an penalty fee of course
On July Entergy came out to my mom house and disconnected her lights because they "Say" that she failed to pay a bill for June that never came out for for disconnected date June 29,but her lights never got disconnectedUntil July 12,which the bill stated it was up for disconnected on July 14,My Mom and her grandchildren had to sit in a hot house all that day until I could figure out was going onAll because a meter reader falsely documented that he interrupted her service on June 29,Therefore they cut service from the pole and made statements like she was tampering with the lights which I have pictures of the meter that has not been tampered with.Her food and she had to open up another account which required a deposit of $which she had to pay for service to be restoredHer food was wasted which she's on disability and she doesn't have extra money for food because we had to toss it if u could please help us get an understanding of this because we jus d
On 01/04/2019 I paid the outstanding balance that was owed on my electric account. I called Entergy back multiple times to acquire about my account, to which I was informed that my balance for 2/04/2019 would be $250 that would be due 02/04/2019. Prior to paying off my bill, I made several payments. Payments in the amounts of, $49.00, $10.00, $208.00, $59.00 and $66.00. Another amount was taken electronically which was $66.00 again. The total amount due was $639 which I paid up the amount of $392 therefore my bill of $250 for 02/4/2019 wasn’t due until 2/4/2019. Now an additional electronic payment of $66 was added to my account when at the time as well as now, I have no past due amount but the electronic payment of $66 overdraft my bank account which resulted in a return payment, therefore entergy put it on my account as a past due balance when there isn’t a past due balance and now my bill is $247 and the $66 is included which made my bill $247 and that’s correct because my bill for
I am a yr customer with Entergy We are retired on fixed income and my husband is disabled They allow level billing which I useThe bills are confusing regarding amounts and dates dueI thought I was paying early but I am actually paying after the due date..the bill is confusing to read In the past days it has come to my attention that altho I pay every month what appears to be the level bill amount I am actually paying in arrears..when I thought I was current In the past month of April and May bill, I was late but I made pmts of the level billing plus $on the current billleaving me with a $balance due which includes the June due date..,and makes me actually less than days late now, but they refuse to allow me to " make payment arrangements "on the total due to make the account completely current by June , they tell me because "their system wont allow them to make a payment arrangement because the amount is too late"I am only asking for day
Today, Entergy MS shut off our power without notice When I called them they said it was due to non payment I've have never missed a payment to their company I was extremely upset with them because I have a year old mother on oxygen who was having trouble breathing The customer service said I should sign her up for the disabled program that gives priority to disabled people I told them that I already did that and they didn't have any record of it Furthmore,they said it expires every year so I would have had to re submit it no one told me this the first time and they mentioned text messages which I signed up for to notify me of power outages They said a power shut off would not be sent on that text message because it's a different system That was the response that I got when nobody sent any type of warning about cutting off our power I never got a bill and no notice that they claim was sent out on 2-8- The employee who turned back on our power said alot of people never got any warnings An apologize is worthless at this point because they didn't have to deal with my mother who was having trouble breathing because Entergy can't get things straight They are the only power company and can do what they want because there is no other choice that I know of I ended up paying for then to turn it back on with an penalty fee of course
My lights where turned off at 8:a.mand its been hours and my lights are still offI have been calling them all day and they have the same nonchalant attitude like they don't care and I explained to them that my child takes breathing treatments daily and the supervisor response was the only thing she can do is to advised me to seek medical attention if I need toThey really don't care about there customers all they care about is getting payed and the bills are outrageousI have to kids that has school in the morning and I been waiting all day to cook and batheThis is really ridiculous!!!!
I received notification for illegal use of electric services, and was charged a tampering fee for my previous residence I have been a customer of Entergy for years (if my memory serves me correctly)and was appalled to be accused of fraudulent activityI spoke twice with two customer service representatives to request a supervisor's assistanceA person who identified herself as [redacted] (supervisor) contacted me a couple of days later, to discuss the matterThe transfer of my electric services from [redacted] , Jackson, MS to the apartment that I currently reside in, occurred on June 14, I requested the disconnection of electric services at the [redacted] location for June 27, Entergy sent me text messages confirming BOTH the transfer of service as well as the requested disconnectionI signed the apartment lease (where I am currently residing on June 14, I physically relocated from the house the weekend of June 17/The Entergy supervisor ***
I am a yr customer with Entergy We are retired on fixed income and my husband is disabled They allow level billing which I useThe bills are confusing regarding amounts and dates dueI thought I was paying early but I am actually paying after the due date..the bill is confusing to read In the past days it has come to my attention that altho I pay every month what appears to be the level bill amount I am actually paying in arrears..when I thought I was current In the past month of April and May bill, I was late but I made pmts of the level billing plus $on the current billleaving me with a $balance due which includes the June due date..,and makes me actually less than days late now, but they refuse to allow me to " make payment arrangements "on the total due to make the account completely current by June , they tell me because "their system wont allow them to make a payment arrangement because the amount is too late"I am only asking for day
Today, Entergy MS shut off our power without notice When I called them they said it was due to non payment I've have never missed a payment to their company I was extremely upset with them because I have a year old mother on oxygen who was having trouble breathing The customer service said I should sign her up for the disabled program that gives priority to disabled people I told them that I already did that and they didn't have any record of it Furthmore,they said it expires every year so I would have had to re submit it no one told me this the first time and they mentioned text messages which I signed up for to notify me of power outages They said a power shut off would not be sent on that text message because it's a different system That was the response that I got when nobody sent any type of warning about cutting off our power I never got a bill and no notice that they claim was sent out on 2-8- The employee who turned back on our power said alot of people never got any warnings An apologize is worthless at this point because they didn't have to deal with my mother who was having trouble breathing because Entergy can't get things straight They are the only power company and can do what they want because there is no other choice that I know of I ended up paying for then to turn it back on with an penalty fee of course
On July Entergy came out to my mom house and disconnected her lights because they "Say" that she failed to pay a bill for June that never came out for for disconnected date June 29,but her lights never got disconnectedUntil July 12,which the bill stated it was up for disconnected on July 14,My Mom and her grandchildren had to sit in a hot house all that day until I could figure out was going onAll because a meter reader falsely documented that he interrupted her service on June 29,Therefore they cut service from the pole and made statements like she was tampering with the lights which I have pictures of the meter that has not been tampered with.Her food and she had to open up another account which required a deposit of $which she had to pay for service to be restoredHer food was wasted which she's on disability and she doesn't have extra money for food because we had to toss it if u could please help us get an understanding of this because we jus d
On 01/04/2019 I paid the outstanding balance that was owed on my electric account. I called Entergy back multiple times to acquire about my account, to which I was informed that my balance for 2/04/2019 would be $250 that would be due 02/04/2019. Prior to paying off my bill, I made several payments. Payments in the amounts of, $49.00, $10.00, $208.00, $59.00 and $66.00. Another amount was taken electronically which was $66.00 again. The total amount due was $639 which I paid up the amount of $392 therefore my bill of $250 for 02/4/2019 wasn’t due until 2/4/2019. Now an additional electronic payment of $66 was added to my account when at the time as well as now, I have no past due amount but the electronic payment of $66 overdraft my bank account which resulted in a return payment, therefore entergy put it on my account as a past due balance when there isn’t a past due balance and now my bill is $247 and the $66 is included which made my bill $247 and that’s correct because my bill for
I am a yr customer with Entergy We are retired on fixed income and my husband is disabled They allow level billing which I useThe bills are confusing regarding amounts and dates dueI thought I was paying early but I am actually paying after the due date..the bill is confusing to read In the past days it has come to my attention that altho I pay every month what appears to be the level bill amount I am actually paying in arrears..when I thought I was current In the past month of April and May bill, I was late but I made pmts of the level billing plus $on the current billleaving me with a $balance due which includes the June due date..,and makes me actually less than days late now, but they refuse to allow me to " make payment arrangements "on the total due to make the account completely current by June , they tell me because "their system wont allow them to make a payment arrangement because the amount is too late"I am only asking for day