Enhance Product Development

I am rejecting this response because:No Indication of intent to provide a physical prototype was givenThey insisted on a virtual prototype Instead after the initial contact and deposit was paidAll I received from them was a picture and a juvenile malconstructed versions of what they called a "sell sheet".I wasn't satisfied, so I obtained what I desired from another company

Mr [redacted] (Customer) reached out to us online and filled out a form to begin discussions on developing his new product concept Our Innovation Team reached out to him repeatedly through email, however he did not receive the emails since they were being directed to his spam folder When it became apparent he was not receiving our emails, our team sought to call him, however we were notified that his phone did not work in Honduras On 11/16/the Customer acknowledged that the emails were in his spam, however despite our best efforts to communicate with the Customer, he elected to not continue with our company Inexplicably he has posted this complaint, however I am unsure as to what our company did wrong.Our company takes extreme precautions to safeguard confidentiality when working with our clients Although this Customer never moved forward with the development of his invention with us, paid us no money, etc., we will keep his information in confidence per the terms and conditions of the Nondisclosure/Confidentiality Agreement that was entered