Engravabilities Reviews (%countItem)
Engravabilities Rating
Address: 13294 212th Ave, Anamosa, Iowa, United States, 52205-7900
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I ordered a custom Yeti Harley Davidson Cup on April 1st ,2019. I received it promptly, but on inspection of the item, I noticed a hair stuck in The black paint on the side of the cup, which I considered unsatisfactory. I then notified the company per email, and got a response within 24 hours, with instructions to return the item and a new one would be sent to me. I sent the defective yeti back to the company on April 17th and have not heard from the company as to a replacement or a refund. I have emailed them 4 or 5 times and have received no response. I have tried to look for a phone number, in connection with the contact *** and/or the address of the business, but I am unable to contact anyone to help resolve this matter
Product_Or_Service: Custom Yeti Harley Davidson cup
Order_Number: XXXXXXXXXX
Refund I was originally wanted a replacement item, but at this time a prefer a refund, of 50.95 for the cost of the item plus shipping along with the $10.00 which was needed to return the defective item to the company, for a total of 60.95.
A replacement was sent. And the customer was happy.
I have finally received my yeti product related to the attached complaint. The product is ok. Just very dissatisfied with the service from returning the item to receiving the replacement. thank you for your assistance.