Energy & Environmental Services, Inc.

In response to complaint ID # [redacted]. He brought there car in to us because it wouldn't shift. We found speed senor's were not reading correctly and transmission was in failsafe, also side cover and transmission pan were leaking. We dropped the transmission pan to repair leak and check for metal...

fragment's since this can cause sensor's to fail. No real evidence of metal in pan. We found 3 stripped pan bolt's. We heli coiled them to fix pan leak and installed new side cover gasket to repair that leak. We replaced 3 external speed sensor's and found transfer sensor still not reading. Checked wiring connector's and wiring harness's. Found wire's rubbing on mounting bracket and shorting out. We repaired wire's and sensor's are reading now. Test drove and transmission had a slow engagement and a flair up on the 1-2 and 2-3 shift. We had to repair the control system to know if the transmission was in working order. We regret that the transmission needed internal repair and could have worked with the customer to resolve the issue, but the customer was moving out of state and decided to try and drive the car to Texas. All the work that was done would have had to be done by any other shop. The husband was called after the test drive and informed of what we found. He wanted to know if would make it to Texas? I Told him there is no way of knowing that. She called later to pay with a credit card over the phone and was told the same thing. They took the car. We feel that it is unreasonable to ask for any refund as it was their decision to try and drive to their new residence after being informed that the transmission was not in good working order.