End of the Line Cafe

Date Event 3/19/16 Original bill was mailed to the customer. 4/11/16 A reminder notice was mailed. 4/26/16 A late charge was assessed to the customer for failure to pay, 38 days from the original bill that was mailed. A shut off notice, which states payment must be received otherwise utilities will...

be disconnected in 7 days, was also mailed. 5/2/16 Auto attendant phone call was made. 5/4/16 A meter reader was sent to the customer’s address to perform the shut off for nonpayment. The meter reader was given a paper check for payment by the customer to avoid shut off and a $15 field collection charge was assessed. 5/18/16 Check was rejected by bank for non-sufficient funds on May 13th. A $15 NSF fee was charged to the customer account on May 18th. 5/18/16 A door tag was placed on the front door of the customer’s residence stating shut off would occur on May 23rd if no payment was received prior to that date. 5/19/16 Customer came into our office and made a cash payment to avoid shut off. We are sincerely regretful that the customer incurred fees and charges. The City has many convenient options available to avoid these fees and charges in the future. The customer can pay online with a debit or credit card, set up an automatic ACH debit, or pay over the phone. If the customer decides to continue mailing checks, we recommend allowing additional time (5 days) when using bill payments with their bank.