Encore

Thank you for sending Ms [redacted] 's complaintWe regret her inconvenience and have mailed her a refund

Thank you for sending the customer's complaint I am not sure who the sales agent was (as I am [redacted] and work in the office) At any rate, we will assist the customer if he will provide a copy of the front and back of the cleared check (proof of payment) We will submit the request and complaint to the manager

Thank you for sending the complaint We have not received the cancellations, as requested, and the magazines have been processed per the receipts If the customer would like to change the delivery from the Vet Centers to him personally, we would be pleased to do that - or change any of the magazine titles we have processed

Thank you for sending the customer's complaint We verified the order was cancelled, however, the customer did not send the required proof of payment for refund within the stipulated weeks from date of sale.Therefore, the refund has not been sent - but the order has been processed

Please ask the customer to send a copy of her cleared check (proof of payment) - as specified in the contract - so that we may process her refund Thank you [redacted] ***

I would like to view the communication history on this account - but do not seem able to access? Can you assist?

Thank you for sending the customer's response We would be pleased to review the "proof" referred to if the customer would please forward it to the Revdex.com According to our records, We do not have a cancellation in-house from this customer

Thank you for sending the customer's complaint We have verified the order was processed and magazines sent to [redacted] at [redacted] per the order we received from the field Please advise if this is a change of address

Please be sure that the proof of payment is also sent (copy of cleared check - front and back) This is necessary in order to provide a refund The customer is entitled to the refund, based on the post mark of the cancellation, per the receipt