Encor Solar LLC

From my understanding, [redacted] is complaining that his salesperson had given him poor information and promises [redacted] had requested to be on a different tariff plan than the default tariff plan that our install partners useHis sales representative failed to communicate this to us through the proper channelsWe found out his desire to be on a different plan after it had initiated and per the tariff rules, once it has initiated it cannot be changedFurthermore, the sales representative quit communicating with [redacted] as well as Encor, and Encor discontinued their relationship with the sales rep That left both Encor Solar and [redacted] in a poor situation We opened a customer service case to handle the situation but ultimately could not fulfill what [redacted] was requesting since the tariff was already in progress

From my understanding, [redacted] is complaining that his salesperson had given him poor information and false promises. [redacted] had requested to be on a different tariff plan than the default tariff plan that our install partners use. His sales representative failed to communicate this to us...

through the proper channels. We found out his desire to be on a different plan after it had initiated and per the tariff rules, once it has initiated it cannot be changed. Furthermore, the sales representative quit communicating with [redacted] as well as Encor, and Encor discontinued their relationship with the sales rep.  That left both Encor Solar and [redacted] in a poor situation.  We opened a customer service case to handle the situation but ultimately could not fulfill what [redacted] was requesting since the tariff was already in progress.