Enchanted Coach

Review: I order a wallet in Coach official website in December [redacted], 2015. At that time, it said my order will ship on December [redacted]. I know it's Christmas Day and my order might be delay. It doesn't matter. I send the website a email and they told my order will delay to the first week of 2016. I send the website a email again in January 6th to check my order, they told me that " your item is on extended back order until 01/**/16. Please let us know if you would like to wait for the item or cancel the order." I reply that I will wait for the item. The item still not shipping in January [redacted], so I email them again. They said that "[redacted] "

This is the Christmas gift for my friend, I wait for a month and they promise two delay dates for me. Now they want to cancel my order, how can I explain to my friend. They don't consider about customers. my order number is ORDER # [redacted].Desired Settlement: I just want to finish my order, because I wait for a long time. I can't believe that they not have enough item and still sale the it.