Empire Athletics

Please see the attached documentation. A hard copy is being sent via postal mail, as well.

Thank you.

February 7, 2018Ms. *** / Mr. *** (via ***@gmail.com) 10102 SE 12th StreetVancouver, WA 98664Ms. *** ([email protected]) Revdex.com Resolutions ConsultantRevdex.com PO Box 1000DuPont, WA 98327Re: DFC Account Status - Refund Request Revdex.com ID No. ***Athlete’s Name: ***, ***Dear ***, *** and Ms.,I am in receipt of the February 6, 2018 letter from the Revdex.com (“Revdex.com”). Please note that the address you have for Dynasty Ford Cheer (“DFC”) is incorrect. Our address is 12826 NE Airport Way, Portland, OR 97230. Thank you for correcting your records.I sincerely apologize for the delay in responding to ***’s inquiries, but as was told to ***, we have been attempting to determine what items had been ordered by all athletes/parents, not only for ***/***, but for other athletes/parents as well. Davontra Ford (DFC’s former Program Director who left DFC unexpectedly on November 13, 2017) was the sole DFC person responsible for ordering uniforms and other DFC related items, and who worked with the vendors for DFC. However, we have found, unfortunately, that items we thought were “ordered or requested” and sometimes prepaid, were never ordered by Davontra Ford. We had been told for months that things were “ordered” and so we waiting for their arrival, but in actuality, they were not even ordered. Davontra Ford was working with the vendors for DFC items, including practice wear, competition uniforms, along with backpacks, and other DFC items and we were told they were “ordered, but either not finished or backordered”.As I understand, *** and *** were friends with Davontra Ford (as with other parents/athletes) so communications may have been with Davontra Ford directly but were not filtered down to me nor DFC staff/coaches to finalize any transaction. I realize that months have passed in trying to determine an accounting, but we have found out many things that were promised, ordered, not ordered, or had been communicated with parents/athletes through Davontra Ford, but did not get to me or other DFC staff members to finalize.In trying to resolve parent/athlete accounts, we followed a process for everyone in checking their respective iClassPro accounts, the athlete’s files, vendor accounts/records in order to confirmPage 1 of 3 - DFC Letter to ***/*** and Revdex.com re status of Account/Refunds whether or not items were actually ordered, and also checking with DFC staff/coaches for their knowledge as to any orders for DFC items - checking against what DFC papers/order receipts or accounts for prepayment by athletes/parents. As you can imagine, it has been a frustrating and a time consuming process trying to match orders, requests, accounts and promises made which did not correspond with iClassPro accounts and/or athlete files. We had found also, that a number of athletes’ competition uniforms were not ordered so those items had to be rush ordered in time for competition (with an additional cost). Again, a very frustrating and time consuming process, plus trying to maintain and continue the on-going business on a daily basis.From what we have in our files and the iClassPro accounting, based on the enclosed email dated August 4, 2017 received from *** advising that “*** is no longer participating in cheer.Tra said I didn’t owe anything and that I may be getting a refund”. Again, we have found that not only payment arrangements/communications Davontra Ford had made with not only *** and ***, but with other parents/athletes often times were unknown to me, or coaches, staff members until much later, if at all, in order to verify what has been ordered, paid or transacted. From the time *** left the DFC program in August, 2017 until November / December, and most recently after the departure of Davontra Ford, we have found a number of discrepancies. Things were not on back order, but simply not ordered as indicated above even though athletes/parents and I was told that they were ordered.We have been in contact with *** attempting to resolve her inquiry and unfortunately, trying to determine the actual refund due ***/***. From the information *** had provided to us, we found the backpack for *** and is at DFC, available for pick-up. The accounting reflects a $90 charge/payment for the backpack and so we have deducted that amount from what would be due ***/***. Often times we found information as told by athletes/parents had differed from what is in the DFC files, iClassPro, or information known to me/other DFC staff/coaches.As we had indicated, what we have found in ***’s DFC file and in conjunction with the ***’s iClassPro account as to payments/charges, DFC reflects a credit/refund balance of$617.00, and not the $567 *** had indicated, noting a difference of a $50 further credit.Amount to be Refunded: $617.00Again, I apologize for the delay, but in determining ALL DFC items ordered, not ordered, backordered or received has been a difficult and time consuming process.If *** and *** agree to the contents of this letter and the amount of $617 as a refund (and not the $567 she had previously indicated to the Revdex.com), please sign below and forward to me at billilng@***.com, we will immediately provide payment. Thank you.Sincerely,Megan HAttachments: Updated Excel Spreadsheet Account