Emitations.com

Review: After my original order was placed and billed to my credit card, this company charged an additional fee on the following day to my credit card. When I called to inquire what the fee was for, the customer service staff explained that they had adjusted the price of the item due to a request I placed via email. This is referring to an email I sent asking them to apply an additional promo that was available on the website. I had applied a promo giving me a discount on the item I ordered. After placing my order I saw that there was another promo for free shipping. I emailed customer service asking to have the free shipping promo added to my order. The response was we added this to your order and thank you. I believed this meant that it was truly added to my order so that I would receive the discount and the free shipping, not that it replaced the promo for the discount on the item. I never received an additional receipt showing any increase in charges nor did I authorize or was advise of the increase in the purchase charges. The customer service department stated too bad and it is my fault and refused to refund the $8.50 unauthorized billing to my credit card. I find this to be an honest misunderstanding and a communication error on both parties. However, this company chose to act with a complete lack of integrity by saying "too bad, we will not refund it".Desired Settlement: I would like to see the unauthorized amount of $8.50 refunded to my credit card. I agreed to a charge of $116.50 and am happy to pay that amount for the item purchased.

Business

Response:

From: Customer Service [mailto:[email protected]]

Sent: Wednesday, May 29, 2013 5:38 PM

To: [redacted]@sandiego.Revdex.com.org

Cc: [redacted]

Subject: Re: ID#[redacted] Ms [redacted]

On Monday,

March 18th, 19:16:04 PDT 2013, buyer made a purchase for Bridal Bracelets:

Dasha's Round & Pear Cut CZ Bracelet - Silver listed for $125.00. Buyer

used promo code - [redacted] $15 off $75 or more at checkout. Which came

to a total of $116.50. The promotion details are below. These promotion

restrictions are included in every promotion sent out.

*Promotion

Restrictions

Order

must total at least $75 BEFORE shipping & applicable taxes to receive $15

off. Must enter promo code at checkout to avail discount. Offer applies to

in-stock items only. Please call to double-check status of items. Allow one

full day for order to be processed. One day shipping delay to Alaska and

Hawaii. Orders sent to different address than credit card address can cause

delay due to credit card verification requirements. This offer cannot be combined with any other offer

including promotions, coupon codes, gift certificates, or contest redemption's.

One offer per household. Not valid on previous orders. Offer expires Sunday,

March 31, 2013 at 11:59 PM, PST.

March 18 & March 19, 2013, buyer emailed requesting that we

change her order and apply a new promotion code:

Discount

Code: [redacted]- This offer gave Free shipping plus a $15 Gift Certificate

on future purchase. Normally, we do not make promotional changes to

existing orders, however, as a one time courtesy we made the adjustment

replacing the original coupon code with the new coupon code.

As

a result, the nature of the discount changed and there was a balance of $8.50

due on her account.

All

promotional offers provide a detailed description of the restrictions.

April 23rd, 2013 Buyer emailed regarding the additional charge on

her account of $8.50. We called customer back on Thursday, April 25th, 2013 and

advised the customer to call back for explanation regarding the additional

charge.

April 26th, 2013 Buyer called and we explained to her as a result of the

changed promotion that she requested, a balance of $8.50 was due. Customer then

wanted to revert back to the original promotion used - H02121315 $15 off $75 or

more. We explained that we could not meet her request to change the promotion

again on a completed order. Reasons being that the order was over 30 days

old, credit card information is not held, and promotional adjustments cannot be

made after the order has been shipped and delivered.

For

your review, we have attached the full notes we have on file that details the

correspondence with the client.

Finally,

in an effort to resolve this matter and avoid future confusion, we are willing

to issue a refund of $8.50 as a one time courtesy if the buyer emails us no

later than 12pm pacific standard time on May 31, 2013 stating that she has read

the promotional restrictions and understands the terms of promotional offers.

Once we receive this email she will need to fax us a credit card

authorization form which will give us permission to issue a credit card refund

of $8.50 to her credit card. Once the refund has been applied, it may take 3-7

business days for the funds to post to her account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have already disputed the unauthorized charges with my credit card company and have received a permanent credit to my account. I have no desire to ever provide any of my credit card information to this company again and I have closed the account used to make the purchase. I find the response of this company to be too little too late. It is a shame they did not act with integrity prior to your involvement. I do thank the Revdex.com for their help in assisting me to resolve the issue and for posting the information/complaint so that other consumers may be advised.

Regards,

Business

Response:

Dear Revdex.com,We appreciate your help for attempting to facilitate a resolution to the consumer's complaint.Should you have any other questions please do not hesitate to contact us. Telephone: 1-800-652-5002Email: [email protected],[redacted]