Emilio's

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Emilio's regarding complaint ID...

[redacted].I have not received any correspondance from them, which tells me they agree w/the way their manager has handled the situation.  I will never go back there & will make sure everyone I know is aware of how they treat their customers.
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Emilio's regarding complaint ID [redacted].I have not received...

any correspondance from them, which tells me they agree w/the way their manager has handled the situation.  I will never go back there & will make sure everyone I know is aware of how they treat their customers.
Regards,
[redacted]

Review: On Wed. 11/26/2015 at around 9:45pm I went to Emilio's to meet with friends for dinner. We sat at the bar. I have been here a few times before and loved the food and music. I realized they were pretty busy and this is probaly why it took a while for the bar tender to take my order or greet me. At any rate, I asked about a dish that read on the menu, something along the lines of: pita bread, artichoke hearts, olives, ect. I asked the server about this dish and another dish that was a cheese platter bc I am a vegetarian. He described the dish I ordered as a platter, so I'm taking from the menu decsription and the server description this is a cold platter w/pita bread to place the veggies on. When it comes out it's like a mini pizza. I took a bite & thought this isn't what I ordered. So after a while, waiting on the very busy bar tender, I was finally able to flag him down & ask: Is this what this is? (while pointing to the item I ordered on the menu) he immediately says, "Yes & I'm not taking it off or paying for it out of my tips. I told him I thought the item was something else and would like to order another dish, please take this back. I had a tab open, so I was prepared to spend money in this establishment. He refused. I asked for the manager and the other bar tender who told me her name was "Rachel" backed up the server and told me I could call the owner and he would say the same thing. She also let me know she had been there for 12 yrs so deal with it. I asked to close my tab and advised I wasn't paying for the pizza item, but paid for my drink & salad, which Rachel threw out & I didn't get to finish as well as my drink. Rachel also stated to me "you don't get st for free", she also told me to take my business elsewhere and she told me "this is why we pick & choose around here". I am in compete shock about my experience at Emilio's. I make it a point to support local establishment's and have never been treated this way before.Desired Settlement: I want to make sure the actual owner knows about this & I want him to know, I deserve better treatment from his employees. If [redacted] truly feels this is the way customer's should be treated, I will definitely make sure I don't enter his establishment again or my friends.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Emilio's regarding complaint ID [redacted].I have not received any correspondance from them, which tells me they agree w/the way their manager has handled the situation. I will never go back there & will make sure everyone I know is aware of how they treat their customers.

Regards,

Review: Emilio's didn't honor a prepaid[redacted].Desired Settlement: Visited establishment with an expired [redacted] & asked if it would b honored 4 the value of what I had paid for(which [redacted] policy is 2 honor expired vouchers 4 the amount that was paid 4 and not what the value once was)A [redacted] & waiter took my phone 2 investigate the [redacted] & had already redeemed the wrong one when they bought my phone back 2 me. I showed them the mistake and I still didn't get my full amount in food that I was supposed 2 have. Was told 2 take it up with[redacted].