Emergency Services

I RECEIVED A BILL FOR THE FIRST TIME OVER ONE YEAR AFTER THE SERVICE. I CALLED WAS TOLD INSURANCE DID NOT PAY. I CALLED THE INSURANCE AND GOT THE ISSUE FIXED AND A CORRECT EOB WENT OUT SHOWING WHAT I OWED. I CONTACTED THE ABOVE COMPANY AND FAXED OVER THE CORRECT EOB. TWO MONTHS LATER I RECEIVE ANOTHER BILL SHOWING THE WRONG AMOUNT AND CALL AND FAX IT OVER AGAIN. I FOLLOW UP 2 WEEKS LATER AND THEY TELL ME ITS BEING REVIEWED. THEN TWO WEEKS LATER I GET A COLLECTION NOTICE. I CALL AGAIN AND THEN EMAIL THE EOB TO THEM. TODAY I CALL AND THEY SAY CALL BACK IN A WEEK ITS BEING REVIEWED.THIS HAS BEEN A NIGHTMARE I DO THERE WORK FOR THEM AND I CAN'T GET THIS PROBLEM SOLVED. THANK YOU IN ADVANCE.

I visited the ER back in September and was billed by this company for the remainder of my balance. ESI never sent me an invoice, yet sent the billing to collections after 90 days. It turns out they had my address wrong, which is why the original invoice did not get to me. When I reached out to them in December and confirmed my correct address, the rep told me they would pull the invoice from collections and send me an invoice. That never happened either. Just paid the invoice via the collection agency, who finally provided a copy of my bill to me. Mount Carmel should fire this agency, because this is horrible business practice as well as horrible customer service

Unbelievably horrible experience with Dr.Adam D, DO while at Diley Ridge MedicalCenter ER. He exhibited extreme unprofessional behavior that is the polar opposite of how a physician should treat a patient based upon the sacred oath that he solemnly swore to uphold. I followed procedure in reporting the incident via the Mt Carmel Patient Portal. Received a call a few days later from the Medical Director, Dr Mark D, who apologized and upon my request said he would take care of my bill. This did not happen. Four months later still getting billed even after putting it in dispute each month.
In my opinion, coming from firsthand experience, seriously think twice about ever seeking medical care from Dr. Adam D, DO if it is a non threatening life emergency. For you too may be in total disbelief, somewhat stunned even, sitting in the ER bed as he proudly and loudly entertains himself for his own amusement at your expense.