Emergency Care Programs

Review: I AM WRITING TO YOUR COMPANY TO EXPLAIN MY CASE HOPING YOU WILL BE ABLE TO HELP ME. I WAS TAKING A CLASS TO HELP TO BECOME A EMT BECAUSE MY HOSPITAL IS CLOSING I WORK AT LONG ISLAND COLLEGE HOSPITAL AND BEEN IN THIS PROFESSION FOR 11YRS SO THIS WAS MY PLAN (B) TO LOOK MY DESIRABLE FOR A NEW JOB. LOCATION [redacted]. I FEEL I WAS UNFAIRLY DONE WRONG THEY DISMISSED ME FROM THE PROGRAM BECAUSE THE INSTRUCTOR REQUEST TO SEE MY EYE I AM A GROWN WOMEN WORK A 9-6 PM JOB 5 DAYS A WEEK AND ATTEND THE CLASS EVERY SUNDAY FOR 8 HOURS. BUT SUNDAYS I USUALLY DRESS DOWN WEARING A BASEBALL CAP AND IT ALSO HELPS TO HOLD MY HAIR IN PLACE I HAVE VERY LONG HAIR DOWN TO MY BUTTS. WEEK END OF JUNE ** I WORKED MY FULLTIME JOB DID A 12 HOUR ROTATION IN THE ER WHICH THE PROGRAM REQUIRED OF ME AND THEN ATTENDED THE CLASS IN THE BRONX WERE I LIVE IN STATEN ISLAND FROM 9-5 SO I WAS VERY TIRED BY NOW NOT INCLUDING DOING HOMEWORK . INSTRUCTOR AS ME TO LIFT UP MY HAT SO HE CAN SEE MY EYES I EXPLAIN TO HIM AND TOLD HIM AS WELL THAT I WAS VERY TIRED. HE DID NOT LIKE THAT I WAS DEFINING HIM. SO HE WROTE ME UP AND NEXT THING I KNOW I GOT A LETTER IN THE MAIL STATING THAT I WAS TERMIATED FROM THE PROGRAM FOR BEHAVIORAL REASONS. I LOOKED IN THE RULES BOOK IT DOES NOT STATE THAT I CAN'T WEAR A HAT OR THAT THE INSTRUCTOR MUST SEE MY EYES ANY WHERE IN THE BOOK I WRITTEN LETTER OVER AND OVER. PLEASE HELP MEDesired Settlement: I WOULD EITHER LIKE TO TAKE THE COURSE AGAIN AND FINISH IT WITH A PASSING OR FAILING GRADE OR WOULD LIKE MY MONEY BACK TO CONTINUE MY EDUCATION SOMEWHERE ELSE

Business

Response:

To Whom It May Concern;

We have carefully reviewed [redacted]'s concerns regarding her EMT Course. Additionally, we have reviewed her file and signed confirmation documents contained therein. Each concern that is mentioned was addressed on the first day of class. At that time all students

received a copy of the Course Policies, Rules and Regulations and, signed an acknowledgement that they received such. A copy of [redacted]'s signed Acknowledgement of Receipt and Understanding of Course Policies is in her file, dated, March **, 2013 which was the first day of

class. This document states that the policies, rules and regulations are binding to the undersigned throughout the duration of the program.

[redacted] was terminated for Classroom Behavior Problems. On more than one occasion her instructor asked to speak with her, regarding her overall performance in the course. [redacted] refused to review the counseling record or sign such record on each occasion

Noted in the opening paragraph under Counseling Sessions is the following statement: “At the discretion of the course CIC, a conference maybe schedule between the CIC and a student regarding any matter that may have an impact on the student, participation in the program. The CIC may request that another ECP instructor be present at the counseling session. A counseling record will be completed by the CIC cnd signed by both the CIC and student. Should the student refuse to sign the counseling form, the CIC and an additional instructor will be asked to sign in lieu of the student with a notation entered of the student's refusal to sign."

Noted in the 10th bullet under Course Termination/Expulsion and Appeal Policy is the following reason for termination statement: "Failure to sign a student counseling form."

In an effort to expeditiously resolve this concern, as we seek to do when any concerns are raised, we have offered [redacted] to join a new class for a discounted rate. A letter has been mailed

to her and signed for by her on 10/**/13. A copy of such letter is included in this response. As of today, 11/*/13 we have not had a response from her.

We trust this demonstrates our commitment to supporting our students and seeking to resolve any concerns in a most expeditious manner. I can be reached at [redacted], should the need arise for clarification of any issues or with any further questions you may have.

Consumer

Response:

At this time, I have been contacted directly by Emergency Care Programs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

No my complaint has not been resolved

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are having great difficulty understanding exactly what [redacted] is staing: She says her complaint has not been resolved. Is she talking about the past EMI class she was in or a future one she wants to join. She was asked to sing a counseling form on June **, 2013 in her original EMT class. Also in our Policies Rules & Regulations, of which Revdex.com has a copy, a student can be removed from the EMT program if their average on exams & quizzes drops below a 70%. Looking forward to clarification from [redacted] and a speedy resolution to this matter.

Thank You