Embrace Home Loans

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. I will withdraw my complaint upon receipt of the funds. Regards, [redacted]

Embrace Home Loans is in receipt of a notice of complaint, filed by Mr [redacted] , and has become familiar with his circumstances after it was brought to our attention recently.Mr [redacted] owns a multi family (duplex style) property in [redacted] , but uses the property as a single family residence It remains taxed and officially recognized by the City as a multi family property, and would have been acceptable as collateral for his loan, but modifications to the interior of the structure created access points between the units, which has effectively compromised the multi family condition, and disqualified the property from serving as collateral for the loan.Embrace might be able to reconsider the application if either 1) the access points inside the property were eliminated and the property returned to a multi family set up; or, 2) the property were to be officially reclassified as a Single Family Residence according to the City's records.Embrace does not recognize the appraisal as inaccurate, but loan program guidelines prevent us, in any event, from accepting this property as collateral for this loan request.If you have any questions or concerns, please do not hesitate to call me at your convenience[redacted] , CCOEmbrace Home Loans, Inc

Embrace Home Loans (Embrace) is in receipt of a notice of complaint from Ms [redacted] relative to an application that had been submitted by her parents for a mortgage loan with Embrace Having reviewed the loan file and discussed the matter with those who were involved with the processing, it became clear that the circumstances of this file presented an unusual situation, and one that required Embrace to seek advice from third party resources to confirm the extent to which the income sources would be acceptable The Loan Officer, Ms [redacted] had prudently interpreted initially that the income seemed as if it would be acceptable, but it was questioned by the senior underwriter who reached out to HUD for direction, and learned that the income, as it was presented, would not be allowed for an FHA loan, which was the only available option It is unfortunate, and we certainly appreciate the frustration that resulted from the delay encountered in reaching this conclusion Up until that point, Embrace had every reason to believe that the loan would be approved and close on schedule The loan officer appears to have been paying close attention to these details, but was unable to provide this information prior to when it happened.While we understand and believe that Embrace and its personnel did everything they could to arrange this loan in a timely and professional manner, we also understand how the circumstances turned out to be significantly disappointing to the borrowers.Embrace has focused its attention on customer service for its entire year existence, and we do not wish for our customers to perceive that our action or inaction has caused them discomfort As a good faith gesture therefore, we are prepared to make a refund of the appraisal fee to the applicants.It is noted though, that based on the language in the complaint, it is not clear if they are still residing at the [redacted] address is it possible to confirm that address as still viable?If you have any questions or concerns, please feel free to contact me at your convenience [redacted] , CCOEmbrace Home Loans, Inc

Embrace Home Loans (Embrace) is in receipt of a notice of complaint from Mrs [redacted] regarding adjustments in the amount of her monthly mortgage payment, which she claims to have led to her payments being made late in the past She has further suggested that these increases in her payment have led to her potentially being unable to afford her monthly payment.Embrace has reviewed the loan file to identify the situations that might have led to her concerns, and taken the time to retrieve documentation that had been prepared for her and Mr [redacted] in the past.Since the loan was established with a fixed interest rate, any variances in the amount of the monthly payment would have been attributed to a variation in the amounts required to populate their Escrow account, which was established to cover their payments for Homeowner's Insurance, County Taxes and City Taxes Traditionally, these amounts fluctuate over time Our review of the file's history has noted changes from year to year, though mostly minor ones.Only recently does there appear to have been a significant increase in the tax rates that led to a shortage in their escrow account Essentially, it left their escrow funds insufficient to pay the amounts coming due, so Embrace (thru its servicing agent) paid those amounts on their behalf To recoup those amounts, as well as to ensure that the Escrow Account would be properly funded by the time these payments were due again, a notice was sent to indicate that an adjustment to the payment amount would be made to stabilize that Escrow shortage A recalculation of those amounts appears to support the new payment amount noted on the most recent Escrow Analysis report.We cannot find any irregularities with the payments requested, but given that Mrs [redacted] has forwarded some additional questions to our attention, we will address those to her directly in order to ensure that her concerns are addressed, and resolved[redacted] , CCOEmbrace Home Loans, Inc.The current payment amount includes an additional amount of about $per month to address a shortage that occurred due to increases in City and County Taxes

First, my apologies This message was prepared on Feb 22, but apparently did not make it to youEmbrace Home Loans is in receipt of a notice of complaint filed by Ms***, and has been aware of the circumstances related to her loan for over a year, and we certainly recognize that she had endured an extraordinary set of obstacles in completing the necessary rehabilitation to her home Ms [redacted] accepted a 203k Rehabilitation Loan from Embrace that included funds to be held in escrow so that appropriate repair work might be completed on the dwelling The contractor with whom she came to an agreement was familiar to the Embrace Loan Officer, Mr***, and he did offer that information to her, and also that he understood the contractor to have a good reputation But he did not direct Ms [redacted] to that contractor, or require that she choose them.The loan that was approved for Ms [redacted] included a certain amount of funds for the rehabilitation work, which would satisfy the FHA requirements for the condition of the dwelling Certainly, they might have been other factors that might have been considered for rehabilitation, but they were not included in the loan amount due to limitations on what Embrace would have been able to approve.As she has noted, after the loan closed, there have been several situations that have interrupted the conclusion of this matter, such as disagreements with the contractor, the permissibility of a certain addition to the property started by the previous owners, and the mold remediation efforts that the previous owners had to resolve All of these need resolution to some degree.Ms [redacted] and the Contractor have been at odds over this issue for a long time Mediation efforts attempted have not produced any helpful results, and as noted in the complaint continue to be at issue today The issues related to actions/inactions by the previous owner of the property, similar to contractor issue, seem to be requiring legal attention if Ms [redacted] is to obtain some solution to her claims here.Embrace only has an agreement with Ms***, which is relevant to the completion of the rehabilitation, and maintenance of the terms of the loan agreement Toward that end, we have been regularly in touch with Ms***, in the hopes of helping this situation to reach resolution At this point, we also need to be shown a settlement of the disparities between her claims and those of the contractor; as well as the resolution of the factors attributable to the former owner Embrace does not have the authority to conclude who is correct, or not, on these issues.While we can commit to remain involved, and hoping for a solution to these issues, we cannot agree to take sides, or to issue refunds of monies that were disbursed in accordance with appropriate procedures.If you have any questions or concerns, please feel free to contact me at your convenience

VERY DISAPPOINTED! I found Embrace Home Loans, Michelle G***, thru the [redacted] website as an approved lenderI called and left a message for MichelleAfter several days of no return phone call, I tried calling again and spoke with MichelleShe was very pleasant, took all my info and ran my credit, the score came back more than I expected at and I qualified for a home loan of $70kHowever with my low income, she recommended the SHIP programI explained to her that I did not need or want to participate in the SHIP program because my Realtor said; home sellers reject offers carrying all the SHIP stipulations and requirements therefor it was a waist of time and moneyI asked about the USDA rural loan program which she said she would look intoAfter that initial conversation, I have left numerous messages for Michelle and she has failed to return any of my callsI don't know if its because I would not participate in the SHIP program or because I only qualify for $70K and she wouldn't make much commissionEither way, she left me hanging and feeling abandonedNOT ProfessionalI would not recommend themPerhaps if you make more money and qualify for a larger loan, she would return your phone calls!

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I don’t want to accept without knowing how much of a partial refund? Regards, [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. I have received no such refund. Regards, [redacted]

Embrace Home Loans is in receipt of a notice of complaint from Mr [redacted] , noting that a fee he had paid for an appraisal of his property remained outstanding - that he had cancelled the service, and failed to complete the application process We have reviewed our file and confirmed that the application has been closed, and that a refund of the amount he had paid for an appraisal fee has been refunded to himIf you have any questions or concerns, please feel free to call at your convenience [redacted] , CCOEMbrace Home Loans, Inc

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Before I accept offer , I would like to know the amount of the payment Regards, [redacted]

we received Ms [redacted] ’s new complaint, and recorded it as a new, separate complaint In reality, it was focused on something unrelated to the issues involved with her first complaint We’ve been in touch with her since, and she appears to be confused about her hazard insurance circumstances, and who is paying that bill Embrace paid her insurance payment in September upon receipt of the invoice from the agent, and we continue to correspond with her about that at this time

Embrace Home Loans (Embrace) is in receipt of a notice of complaint from Ms [redacted] relative to an appraisal report that was obtained in the process of her mortgage application with Embrace We took the opportunity to review the application file, including the appraisal report, and to speak with the Embrace staff that had been in contact with that file.After that investigation, we were unable to identify any particular flaws in the appraisal, but with Ms [redacted] 's remarks in mind, we decided to engage a third party to conduct a formal review of the appraiser's report and conclusions Embrace contracted with a professional appraisal management firm to conduct that review, and a licensed appraiser was assigned to take a new look at the report.We have only recently (hence the delay in responding) received the report from that review, and its conclusion is that the original appraisal report stands on its own merit and should be accepted as is.Embrace has advised Ms [redacted] of these findings, and that, given that the fee for the appraisal service is earned by the appraiser upon conclusion of the service; and that none of the fee is retained by Embrace, we find that the fee is not eligible for refund.If you have any questions or concerns, please feel free to contact me at your convenience [redacted] , CCOEmbrace Home Loans, Inc

Embrace Home Loans (Embrace) is in receipt of a notice of complaint from Mr***, and has taken the opportunity to review his loan file in light of his observations.Mr [redacted] is correct in suggesting that there were inaccuracies on the loan closing documents Shortly prior to closing, it was brought to our attention that some of the taxes that had been listed as payable by the Seller, were in fact due from the Buyer Upon confirmation of such, the amount was removed from the Seller's column on the Closing Disclosure, but it was not, in turn, added to the Buyer's column, as should have happened This situation also had the impact of making it appear that the Borrower's new Escrow account for Taxes and Insurance was greater than it needed to be, which was not accurate.A refund was made to Mr [redacted] based on the presumed excess Escrow balance.When taxes came due for payment, it was realized that they had not been collected at closing from the borrower The taxes were paid to the municipality, resulting in a shortage in the Escrow account, and the reason for the increase in monthly payments, as noted in the complaint, was for the recoupment of that shortage, along with a revised analysis of the amount needed to maintain an appropriate Escrow Balance.Such shortages are typically extended over a month period to allow the borrower to cure the shortage over time, but in some instances, months may require a payment adjustment that is difficult for the consumer to manage In those instances, Embrace will typically agree to extend the recoupment of the Escrow shortage over a longer period of time, allowing the monthly amount to be reduced.We wrote to Mr***, and have attempted to reach him by telephone to suggest such an extension of the recoupment period, so that the monthly payment might be more affordable for him To date, we have not received a response.Embrace is prepared to revise the recoupment of amounts extended over a longer period of time to help make the monthly payments more manageable for Mr***, should he desire as much.If you have any questions or concerns, please feel free to contact me at your convenience [redacted] , CCOEmbrace Home Loans, Inc

I will be willing to pay for a lie detector test and pay to produce the phone conversations we had concerning the loan The experience and knowledge that Mr [redacted] has not exempted him from lying It may take a rocket scientist to figure out the actions he made to convince you all that he did the right thing, which he did notMr[redacted] and I talked several times on the phone about the appraisal and I told him that the market price had dropped on my property which was at $150,and then I told him that the last appraisal was $90,to $100,He said he would do some research on appraisal rates in my area and get back with me and he did a few days laterMr [redacted] called me back and told me that the value of my house had gone up in this areaAfter doing his researchHe knew the issues and facts and told me it would be sufficientEmbrace staff should denounce deceiving behavior of staff and employees that their loan officer has demonstrated Before applying for this loan I went to the Better Business Beau in [redacted] and they gave you all a very high rating which inspired me to continue with the loanIt seems like I chose the wrong loan officer in this companyGod does not like for people to lieThere is a place for those who lie and deceive othersYou all spoke highly of Mr[redacted] without considering my character as wellI'm a man of honesty and good charter too I am a Army Veteran, a born again Christian and Family Man and I exercise righteousness and have no respect of personI hope you all will dig deeper and get to the truth of the matterThank You for all your help Regards, Tyro [redacted]

Embrace Home Loans is in receipt of a notice of complaint received from Ms [redacted] relative to the servicing of her mortgage loan, and has inquired into the situation related to her file.Within the last month, the servicing of Ms [redacted] 's account was assigned to a new agent - [redacted] Servicing, after having been with [redacted] ***, Inc., since the inception of the loan in It is not unusual for there to be some confusion when such adjustments are made, but both [redacted] and [redacted] executed their responsibilities in making consumers aware of the transfer, and once completed, the loan file should continue to proceed in accordance with the loan contract.Ms [redacted] has indicated that she has had difficulty in her initial contact with [redacted] ***, and was uncertain what her new account number was We see that she has been in touch with [redacted] ***, and can confirm that her new loan number is [redacted] .Ms [redacted] has also assumed that with this transfer her monthly mortgage payment has increased, but in fact the increase in her monthly payment, which was in response to a sharp increase in her property taxes, had been identified prior to the transfer and processed by [redacted] ***The tax bill in November was received in the amount of $4849.49, as opposed to $3411.06, which is the amount Embrace had had on record When the new amount was paid it created a shortage in Ms [redacted] 's Escrow account, and caused her monthly payment to increase by $to recoup that shortage and to ensure that an appropriate amount is available to pay the taxes when they are next due The shortage, in this manner, can be recouped over the next twelve months Ms [redacted] has also suggested to us that her Hazard Insurance escrow has been mismanaged, but we have double checked with her Insurance Agent and are unable to identify the irregularity she has mentionedEmbrace does realize that a Servicing Transfer can cause some confusion, and we certainly apologize for any inconvenience this has caused her, or any other consumer We abide by safeguards established to ensure that such consumers are not inappropriately influenced or impacted, and will certainly work to those standards for Ms [redacted] If you have any questions or concerns, please feel free to contact me at your convenience [redacted] , CCOEmbrace Home Loans, Inc

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]

Embrace Home Loans (Embrace) is in receipt of a notice of complaint from Mr [redacted] regarding their recent application with us, and we have reviewed the file to determine the details related to his concerns.Our records show that an application was received on or about December 1, 2016, and that loan disclosures were delivered to them the following day On December Embrace had received a notice that the consumer intended to proceed with the application, and on that date the consumers provided payment for an appraisal of their property An appraisal was ordered and an inspection of the property performed on or about December 8.In discussion between the Loan Officer and the consumer at point of application, it was suggested to Embrace that a previous credit delinquency had been related to a bankruptcy, which appeared to meet loan qualification guidelines, but upon receipt of the supporting documentation, it became clear that they were separate issues, and that the [redacted] s did not qualify for the loan they had requested The supporting documentation, however, was not received until about December 16.It appears that the assumptions regarding their creditworthiness that suggested that their request might be approved was sound at that time, and that the ordering of the appraisal was a logical step at that time.Still, given that the loan parameters relative to these matters can be confusing, Embrace is prepared to issue a partial refund of the appraisal fee as a good faith gesture if they are willing to accept it.If you have any questions or concerns, please feel free to contact me at your convenience[redacted] , CCO / Embrace Home Loans, inc