Embassy Suites Louisville Downtown

We have thoroughly reviewed your (Complaint ID number: ***) and feel that we owe you our deepest apologies for the inconvenience that the issue has caused.At The Embassy Suites Downtown Louisville, we are very serious about our customer's satisfaction and we work hard to get to the source of
any customer complaintsAfter analyzing the issue and conducting several internal reviews, we found that the origin of the alleged theft could not be determined as our room lock investigation report showed access to the room only occurred from the guest(s) of the room.This missed opportunity to give you an enjoyable experience with The Embassy Suites Downtown Louisville is something that we could never abide byAlthough you reported a financial loss of $679.00, we credited you the total amount of your stay $on January 14, It is the least we could do for your inconvenience.At this point we consider this matter to be resolved.Respectfully,*** ***General Manager Embassy Suites Downtown Louisville

We have thoroughly reviewed your (Complaint ID number: [redacted]) and feel that we...

owe you our deepest apologies for the inconvenience that the issue has caused.
At The Embassy Suites Downtown Louisville, we are very serious about our customer's satisfaction and we work hard to get to the source of any customer complaints. After analyzing the issue and conducting several internal reviews, we found that the origin of the alleged theft could not be determined as our room lock investigation report showed access to the room only occurred from the guest(s) of the room.
This missed opportunity to give you an enjoyable experience with The Embassy Suites Downtown Louisville is something that we could never abide by. Although you reported a financial loss of $679.00, we credited you the total amount of your stay $877.52 on January 14, 2016. It is the least we could do for your inconvenience.
At this point we consider this matter to be resolved.
Respectfully,
[redacted]
General Manager
Embassy Suites Downtown Louisville