Embassy Suites Hotel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I am rejecting this response because: I would like to see the picture that was submittedWhen I spoke with the manager nothing was mentioned about smoking in the room, which did not take placeI would also like to know specifics on which "extra cleaning" that took place requiring $additional dollars

In regards to the complaint file, no further action will be taken It was reported by our housekeeping department that the room occupied by Ms [redacted] required additional deep cleaning in order to eliminate the strong smoke odor Additionally, one picture was submitted with the report showing a hotel glass used as an ashtray The hotel reserves the right to charge for additional cleaning under the circumstances noted

This is the first time I heard about this however, I called MsPrudence F [redacted] and I was able to resolve the situationWe will be issuing her a credit for one night and I will be mailing her a gift certificate for ONE complimentary night for futureShe was very pleased that I called her and very pleased with the resolutionPlease let me know if you have any further questionThanks, [redacted] General Manager Embassy Suites Saint Paul Downtown

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me when the resolution is complete
Regards,
*** ***

Talked to customer and refunded her the money Thank you for letting us know ***

To whom it may concern, I’m not sure why Mr*** went to another shop after purchasing his Ford Escort from us, instead of bringing it to our attention; furthermore, the vehicle was sold "AS IS" and a safety inspection was performed on 3/23/2015, prior to his purchasedA vehicle
inspection report was needed in order to register the car with the state, the VIR is a new system implemented by the DMV, thus the reason why we ask for Mr*** to return to the storeAdditionally, I’m not sure why Mr*** did not get a copy of the inspectionI have asked my General Sales Manager to email Mr*** a copy of the safety inspection for his records.Should Mr*** have additional questions or requires further assistance, please ask him not to hesitate and contact me directlyThank you,*** ***
***
*** *** *** *** AutoNation Chevrolet-West Austin

So we have already issued a credit for one night to the credit card on file ( *)We are mailing a gift certificate for one night to the address below todayThanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11498277, and find that this resolution is satisfactory to me

This is the first time I heard about this however, I  called Ms. Prudence F[redacted] and I was able to resolve the situation. We will be issuing her a credit for one night and I will be mailing her a gift certificate for ONE complimentary night for future. She was very pleased that I called her...

and very pleased with the resolution. Please let me know if you have any further question. Thanks, [redacted]  General Manager Embassy Suites Saint Paul Downtown

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:The manager that I spoke with told me that they would me mailing me something for a complimentary stay but I have not received this yet. My mailing address is [redacted]- maybe they have the wrong address for me or possibly did not send it yet?Thanks,Prudence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:
I would like to see the picture that was submitted. When I spoke with the manager nothing was mentioned about smoking in the room, which did not take place. I would also like to know specifics on which "extra cleaning" that took place requiring $150 additional dollars.

5/10/2016 8:37:25 PM [redacted] Offered the guest a refund as FCR; Advised guest to sent proof of charges to [email protected] to receive refund. /// JENT [[redacted]] 5/11/2016 3:30:11 PM [redacted] Dear Ms. [redacted],   Thank you for contacting Hilton Guest Assistance. My name is...

Hannah. It will be my pleasure to assist with your maintenance concerns at the Embassy Suites Columbus. Please be advised that we have initiated the processing of a refund on your behalf in the amount of $361.90. Please allow 7-10 business days for your refund check to process and mail to the following address:  We do apologize once again and we look forward to servicing your lodging needs in the future.   Should you have any additional questions relative to this matter, please reply to this email or call our office at ###-###-####.   Best Regards,   Hannah C. /// HANC [Hannah C[redacted]] 5/13/2016 11:10:48 AM [redacted] Dear Ms. [redacted],   Thank you for your reply. My name is Hannah and your file has been forwarded to me for review. Please be advised that we do not have access to the billing information of the hotel, and we are unable to process electronic refunds. Your refund via check was initiated on 5/10/16. Please notify our office if this refund will not be acceptable.   Should you have any additional questions relative to this matter, please reply to this email or call our office at ###-###-####.   Initiated Date Notes Amount ($) Action First Call Resolution 05/10/2016 15.00 Refund by GA 05/10/2016 Added by JENT On: 5/10/2016 8:40:57 PM Approved by ANEC for amount of 361.90 On: 5/12/2016 12:25:27 PM Approved by MHND for amount of 361.90 On: 5/16/2016 7:30:50 AM 361.90

Already talked to the customer and she is bringing her vehicle by today to get windshield repaired. Thank you very much

Good Afternoon,  We reached out to Mr. [redacted] and explained the situation. We have had him in the store this past week to trade him out of his truck and into another. He is very excited about how we are handling the situation and right now we are just searching for the correct truck. He...

appears to be completely satisfied and the situation is getting resolved. Thank you

In regards to the complaint file, no further action will be taken.  It was reported by our housekeeping department that the room occupied by Ms. [redacted] required additional deep cleaning in order to eliminate the strong smoke odor.  Additionally, one picture was submitted with the report...

showing a hotel glass used as an ashtray.   The hotel reserves the right to charge for additional cleaning under the circumstances noted.

Please see below, Ms. [redacted] was given a full refund through Hilton Guest Assistance on May 10th2016. Case closed.

Review: Dear Sir/madam!I have been in contact with the hotel supervisor & customer service department and so far they have not refunded the extra night I was charged.I prepaid with Priceline.com for three nights in the amount of $801.00Hotel charged me for two nights parking fee of $32.00 Hotel charged for one night + parking fee of $260.33 Thank you[redacted]###-###-####Desired Settlement: At this point just want refund. I received e-mail from Tyson supervisor which seems to me that he didn't look in to the account at all just wrote some stuff without addressing me the customer. He is same person I spoke to couple of times while I stayed there and afterwards as well, I thought then that he is one rude person behind the counter, he doesn't listen to the customers, he always has an answer, without looking into the issue. He has no customer service skills, and is very rude.