They send boxes of food or clothing to Dominican RepublicI sent a box of food with them and when the box was received by my husband more than half of my items were missingI called today 2/**/to speak to the owner and let him know that my items were missing from the box he was very rude he barely let me speak and decided to say that it was a lieI would like a refund on the items that were stolen
On November **, 2016, I used the services of Embarque Bandera Shipping to send boxes to Santo Domingo, DomRepThose boxes were to arrive in two to three weeksAfter a month I only received boxesBoth my daughters in Santo Domingo and the one in New York called the agency to find out the whereabout of the fourth box and no one could give us an answerWe reached out to Carmen and Yamelis H***, but they were rude and upset because of the repeated calls we made trying to find solutionsWhen I finally reached out to the owner, Amelio, he told me he was going to find out and call me after an hour, but he never called back and has not responded to our calls either
I understand that if we don't pay for the boxes, we cannot send it, yet, if the box get lost, we don't even get an explanation
I truly believe this agency should not be operating if they cannot resolve the customer's issues when they arriveFilling out boxes of food are expensive and people do it for their love ones in needIt's not fair that after spending time and money, we loose one box and they can not compensate us for it
Please I am asking that if in any way, form or shape you can help me, I will truly appreciate itAt the time I am still in Santo Domingo, but you can contact my daughter *** *** in NYC at ###-###-####
Thank you in advance for your attention into this matter
Sincerely,
*** ***
very irresponsible,late all the time,missing items from the box,broken refrigerators ,is a totally chaos
They send boxes of food or clothing to Dominican RepublicI sent a box of food with them and when the box was received by my husband more than half of my items were missingI called today 2/**/to speak to the owner and let him know that my items were missing from the box he was very rude he barely let me speak and decided to say that it was a lieI would like a refund on the items that were stolen
On November **, 2016, I used the services of Embarque Bandera Shipping to send boxes to Santo Domingo, DomRepThose boxes were to arrive in two to three weeksAfter a month I only received boxesBoth my daughters in Santo Domingo and the one in New York called the agency to find out the whereabout of the fourth box and no one could give us an answerWe reached out to Carmen and Yamelis H***, but they were rude and upset because of the repeated calls we made trying to find solutionsWhen I finally reached out to the owner, Amelio, he told me he was going to find out and call me after an hour, but he never called back and has not responded to our calls either
I understand that if we don't pay for the boxes, we cannot send it, yet, if the box get lost, we don't even get an explanation
I truly believe this agency should not be operating if they cannot resolve the customer's issues when they arriveFilling out boxes of food are expensive and people do it for their love ones in needIt's not fair that after spending time and money, we loose one box and they can not compensate us for it
Please I am asking that if in any way, form or shape you can help me, I will truly appreciate itAt the time I am still in Santo Domingo, but you can contact my daughter *** *** in NYC at ###-###-####
Thank you in advance for your attention into this matter
Sincerely,
*** ***