E.M& E.MChimney & Masonry Repair

E.M &E.M Chimney has always guaranteed all of our work and installationsWe always ask for the opportunity to send a field supervisor back to a location if a problem is suspectedIn this case as the complainant stated she has called another company in and paid additional monies for them to uninstall a job already completedHad she reached out to us to let us know there may be a potential problem we would have sent a supervisor to check our work and make any corrections as neededThis would not have cost the customer any additional moneyWe were mot contacted and not given the chance to see what may have been wrong therefore how can we guarantee our work if the opportunity was not even given to us to actually see if the lining was the problem as statedWe will always stand by our work and guarantees but in this case was not given the chance as this complaint is the first we are hearing that there was even a problemWe would be glad t o revisit and inspect the current conditions but it will be hard to determine as another company was brought in after the fact and we can no longer determine what was done wrong if anything Sincerely, [redacted]