Elysium

In reference to [redacted] in Syossett in which we sold a motor to and our serviceman mounted it to the skylight box [redacted] had an electrian come and do the wiring, he had later called and did not like the noise the motor was makingI asked him to call Truth the manufacture of the motor and gave him the Michael N [redacted] direct line who is in technical at Truth and explain to him the noise so they can tell us if there was a problem with the motor.We than received your letter from Revdex.com We called last week to set up a appoint to go listen to the motor and gave him options on dates to comeHe said he would call us this week to schedule an appointmentWhen he called us back he said he didn’t need us anymore he had it fixed.Cindy D***Skylight Specialist

Ms. [redacted] received the services she paid for, so I will not be issuing her a refund. Thank you, Trinity [redacted] (Elysium Hair Studio)

This is Trinity, with Elysium Hair Studio, responding to the letter I received regarding Ms***'s complaintI have returned Ms***'s messages and offered to fix any wrong doing to her hair, which she refusedMs*** asked for a full foil, which she receivedShe also
received a hair cut, OLAPLEX treatment, and tonerShe insists on a full refund, which I do not issue for services received unless there was an irreversible mistake made (or special circumstances due to the clients location being out of state or moving away)My colleague, Angel ***, was present during the full service and can testify on my behalfAttached are her service ticket/receipt and messages sent between usShe goes from saying she loves her hair, to someone racking up her credit card and wanting me to SEND her her money backShe paid for the transaction using a credit card, in which if I were to refund her, I'd return the money to her card and not send her anythingIn my opinion, she is a scammer, trying to intimidate people to get money and services for free

I am rejecting this response because:I am willing to accept a refund on my credit cardPlease refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Cindy, from Skylight Specialist, asked me to call Truth MfgCoabout the noise the installed motor was makingI told her that I am not the professional and she should have someone from her Company look at the motorIf he could not repair it, HE should call Truth MfgCoand explain what he hearsShe REFUSED this suggestionAfter her unprofessional response to me, and the length of time it took her to respond back to the Revdex.com, I finally had the motor repaired.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In reference to [redacted] in Syossett in which we sold a motor to and our serviceman mounted it to the skylight box. [redacted] had an electrian come and do the wiring, he had later called and did not like the noise the motor was making. I asked him to call Truth the manufacture of the motor and...

gave him the Michael N[redacted] direct line who is in technical at Truth and explain to him the noise so they can tell us if there was a problem with the  motor.We than received your letter from Revdex.com.  We called last week to set up a appoint to go listen to the motor and gave him options on dates to come. He said he would call us this week to schedule an appointment. When he called us back he said he didn’t need us anymore he had it fixed.Cindy D[redacted]Skylight Specialist

Ms. [redacted] received the services she paid for, so I will not be issuing her a refund. Thank you, Trinity [redacted] (Elysium Hair Studio)