Elms Resort & Spa

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

With reference to Mr***’s stay I have reached out to Mr*** to apologize and extend out a certificate for a return visit with an upgrade to our Royal Floor (per his request in your letter). Sincerely, *** ***Hotel ManagerThe Elms Hotel & Spa

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]