I feel very taken advantage of responding to a lawyer via the Oakland nursery complaint. I would love to be able to afford an attorney so my rights can be reviewed in a legal manner.I believe Oakland nursery last response signed by attorney was a scare tactic and very unethical. I will mail a check to Oakland Nursery for 500.00 and consider this matter to be settled.
I reviewed the response made by the business in reference to complaint ID [redacted],
We apologize to Mr. [redacted] if there was a misunderstanding between him and our sales staff. We have discussed the situation with our staff to try and make sure that this does not happen again.
In our previous response we advised that this matter is being handled by our liability insurance carrier. Per our insurance carrier, MR. [redacted] spoke to an appraiser and the appraiser and they do not have the authority and are not able to do any adjusting with the claimants. The appraiser did not even look at his vehicle. This is now an insurance claim matter and is being handled by our insurance company.
This is not correct. We provided several written estimates, all of had not been accepted. The adjuster that was to be sent out, I spoke to and he even indicated that it was a waste of his time to come out and agreed with the $1000. He then stated he would come anyway to satisfy the insurance company but then never showed up. This is a case of whereas I the customer went to a business to purchase goods and left not whole (a damaged trailer). What this business has done, over and over again, was made the burden on me to go take the trailer around town to see who could fix it as opposed to accepting the estimate, in which I have submitted and them saying I have not, is a plain lie. I am a local business owner and I could not even consider making a client hold the burden for damage we caused. After talking with many people, Oakland has done this in the past and it should not be tolerated. They have lost my business forever and I demand to be made whole again in the amount of $1000.Thanks so much for your time in this matter.
In response to Mr. [redacted]'s complaint # [redacted], I have attached the warranty policy that Oakland Nursery stands behind. As noted, the roses are only warranted for 6 moths, or until December 1. I also state that perennials are only warranted for 30 days. Roses are not...
I feel very taken advantage of responding to a lawyer via the Oakland nursery complaint. I would love to be able to afford an attorney so my rights can be reviewed in a legal manner.I believe Oakland nursery last response signed by attorney was a scare tactic and very unethical. I will mail a check to Oakland Nursery for 500.00 and consider this matter to be settled.
I reviewed the response made by the business in reference to complaint ID [redacted],
We apologize to Mr. [redacted] if there was a misunderstanding between him and our sales staff. We have discussed the situation with our staff to try and make sure that this does not happen again.
In our previous response we advised that this matter is being handled by our liability insurance carrier. Per our insurance carrier, MR. [redacted] spoke to an appraiser and the appraiser and they do not have the authority and are not able to do any adjusting with the claimants. The appraiser did not even look at his vehicle. This is now an insurance claim matter and is being handled by our insurance company.
This is not correct. We provided several written estimates, all of had not been accepted. The adjuster that was to be sent out, I spoke to and he even indicated that it was a waste of his time to come out and agreed with the $1000. He then stated he would come anyway to satisfy the insurance company but then never showed up. This is a case of whereas I the customer went to a business to purchase goods and left not whole (a damaged trailer). What this business has done, over and over again, was made the burden on me to go take the trailer around town to see who could fix it as opposed to accepting the estimate, in which I have submitted and them saying I have not, is a plain lie. I am a local business owner and I could not even consider making a client hold the burden for damage we caused. After talking with many people, Oakland has done this in the past and it should not be tolerated. They have lost my business forever and I demand to be made whole again in the amount of $1000.Thanks so much for your time in this matter.
In response to Mr. [redacted]'s complaint # [redacted], I have attached the warranty policy that Oakland Nursery stands behind. As noted, the roses are only warranted for 6 moths, or until December 1. I also state that perennials are only warranted for 30 days. Roses are not...
a hardy perianal.