Elliott Electric Supply

Revdex.com Serving Central, Northern and Western AriwnaRe: Complaint ID# [redacted] I went to unit [redacted] at [redacted] to clean the carpetThe tenant asked me to smell the carpet, complaining of a urine smell I got on my hands and knees, and put my nose to the carpet, where she pointed out the smell to me I did not smell any urine I proceeded to do the basic cleaningThe tenant called me that evening, very upset, stating that the smell of urine was still thereI offered to refund the money or to come back to redo the rooms The customer then became more upset and hung up on me.I then supplied the chemicals to the maintenance department to correct the issueI have since mailed check # [redacted] in the amount of $to the resident as a refundMy sincerest apologies for the confusion that had happened.Sincerely, [redacted] AN-Z's Carpet Restoration

Revdex.com Serving Central, Northern and Western AriwnaRe: Complaint  ID# [redacted]I went to unit [redacted] at [redacted] to clean the carpet. The tenant asked me to smell the carpet, complaining of a urine smell.  I got on my hands and knees, and put my nose to the...

carpet, where she pointed out the smell to me.  I did not smell any urine.  I proceeded to do the basic cleaning. The tenant called me that evening, very upset, stating that the smell of urine was still there. I offered  to refund  the money or to come back to redo the rooms.  The customer then became more upset and hung up on me.I then supplied the chemicals to the maintenance department to correct the issue. I have since mailed check #[redacted] in the amount of $40.00 to the resident as a refund. My sincerest apologies for the confusion that had happened.Sincerely, [redacted]AN-Z's Carpet Restoration