Elk River Soap Company

Initial Business Response /* (1000, 5, 2017/06/07) */
*** was an independent affiliate for our company until 06/05/We ended her contract on that date due to violation of our Affiliate Terms and ConditionsWe received four complaints in a week period with screenshots of her ill
treatment of potential customers and potential affiliatesShe first stated that I only had half of the conversation in the screenshots, however, both parties were pictured in the screenshotsShe later stated that the screenshots were alteredHowever, the behavior and treatment we saw of our potential customers by Ms*** was the same behavior and treatment that she did to me personally upon her terminationI believe that as a company we made the right decision by terminating her contract
She was very upset when she was terminated and demanded we refund every order she has placedOn 4/30/She paid $to sign up as an affiliateShe did receive this serviceOn 5/6/she placed an order for $for three productsThis order was shipped on 05/08/USPS Tracking Number: ***This order was shipped to *** ***
***We did not receive any indication from *** that this order was not receivedShe also placed an order on 06/04/for $Upon the termination of her affiliate contract she requested that this order be cancelledWe cancelled and refunded it via Paypal Transaction # ***
Upon her termination *** demanded that we refund every purchase she ever made to our companyWe refunded the order on 06/04/due to the fact it had not shipped yetHowever, the other two orders she had receivedWhen I declined her request for a refund she then stated she did not receive the order placed on 05/6/According to the USPS website it was handed to a person at the address indicated on the orderShe stated she had not received it and she had been working with USPS for a few weeks to find the packageIt is very odd that she placed another order after not receiving her order the prior monthI instructed her at that time that she needed to contact Paypal to attempt to get a refundPaypal does their own investigationShe repeatedly sent harassing emails demanding a refundShe was very insulting, attacking me personally, and our company
On 06/06/I contacted the customer service number for USPSAt 8:AM I spoke to a representative by the name of ***I was advised that there was no investigation on that tracking numberHe also suggested that I contact the local post office in the area of the shipping addressHe gave me the number for the Mackenzie Point Post Office in St Louis, ***ouriAt 8:AM I spoke to *** at the Mackenzie Point Post OfficeWhen I gave him the tracking number he asked me to hold while he talked to his supervisorWhen he returned he stated that a complaint had just been made that same morning about a missing packageHe also stated that his supervisor advised him that he recognized the address because there has been several complaints filed for missing packages at that addressHe stated that it always ends up as the person filing the complaint says the other spouse must have gotten the package and didn't let them knowHe also stated he would be contacting Ms*** later that same day to let her know that the package was handed to a person at that address
On 6/6/17, I responded to Ms***'s email and advised her of the information given by USPSI also advised her that our business would cease contact with her immediately and we would be turning the situation over to our attorneyI also advised her that she was still welcome to contact PayPal to attempt to get a refund
Ms*** continued to send harassing emailsShe stated the emails would continue until we refunded her moneyShe also stated she had already contacted the Revdex.com, USPS, the local police, and the ***ouri Attorney General
*** ***'s complaints are that - She did not receive the service she paid forShe did indeed receive this service as she paid $to become an affiliateShe was an affiliate until terminated for misconduct2- She stated she did not receive an orderHowever, USPS representatives stated the order was delivered and handed to a person at the address
Per our Affiliate Terms and Conditions, the either party, the affiliate or the company, may terminate the affiliate contract at any time
We will not be harassed and threatened by Ms*** because she does not like the consequences of her behaviorsIf her behaviors continue we will seek legal counsel
We do have screenshots of the complaints submitted about Ms*** causing her termination and also screenshots of the emails to and from Ms***If you would like to see these we will be happy to forward them upon request
Initial Consumer Rebuttal /* (3000, 8, 2017/06/09) */
I still have not received packagesI also have emails proving that *** *** has made and slanderous commentsI have screenshots proving that *** *** has liedThose screen shots were alteredAnd I also have screenshots that she even tried to forward with me of them making statementsJust to make and harass meThat post has since been removed by the administrator of the groupAnd has apologized for itI have not violated any policies with Elk RiverI also advised *** *** that I am just asking refunds I didn't want to do business with her with if this is how she handles her company and business and likes to lie and make statementsI have additional screenshots to help with this investigationI'm just asking for the refund of May and April since they have not provided services that they wanted*** *** has also made accusations and a person receive packages which have not she has made statements the whole wayI like her to be corrected on this matterI have no problems forwarding the emails of her making the statements and slanderous statements and incorrect statementAs well as additional screenshots that I know she does not have and I know that she or somebody has altered period she is also fail to provide screenshots and decided to do business at at night which I think is very odd she needs to be corrected with and this needs to go and file that she does poor business practicesIf I'm given an email address I can forward these messages and screenshots to you
Final Business Response /* (4000, 10, 2017/06/09) */
According to her local USPS office this package was placed in the hand of an individual at the addressIf Ms*** did not receive this order, why would she have placed another order on 6/6/without ever mentioning not receiving the previous orderAlso, we will not refund the order from 4/30/as Ms*** purchased the affiliate sign up on that dateShe was an affiliate from 4/30/until her termination on June 5, All Screenshots in regards to this order will be uploaded
As for the hours of business, the original email was sent to her at 10:PM CSTWe are a family operated businessWe work from AM until Midnight days a weekIn order for the work to be completed in a timely fashion we work late hours as any other small business owner doesIt is not up to Ms*** to dictate what hours we should be handling business
I have advised Ms*** on multiple occasions that she is welcome to contact Paypal to attempt to get her refundShe has refused stating she will simply continue to emailHer method of payment on her orders was PaypalPaypal does have a dispute process for buyersI encourage her to follow that processThis link will explain it for herhttps://www.paypal.com/en/webapps/mpp/security/seller-dispute-resolution
As for harassment, we have no reason to harass Ms*** or falsify screenshotsThe information that I have given to her was provided in complaints from customers and also directly from her local USPS officeI included the names from USPS customer service and also her local office in my last responseThis is in no way slanderous or harassment
Ms*** is angry because she was terminated from our company for her attitude towards potential customersPer our Affiliate Terms and Conditions she has violated the following -
h- Affiliate will be professional, courteous, and considerate at all times when representing Elk River Soap Company, when contacting ERSC directly, and also while working with other ERSC Affiliates
As the President and co-founder of this company and also per the Affiliate Terms and Conditions, I am with in all rights to terminate her contract at any given time