Elk and Elk takes all phone calls, contacts and questions to the office very seriously We do our absolute best to try and assist each caller with their different questions and issues This phone call came into the office after 7PM, and was returned that very same evening by an experienced nurse paralegal in our office The caller had questions about the treatment his daughter received at a medical facility It was our nurse paralegals opinion that there was no claim or case to review Unfortunately and understandably, this was an emotional issue for the caller I understand that he was upset that we would not take the case or review it further He certainly is free to have another attorney review the same At no time did our nurse paralegal ever lose her temper or treat the caller with anything but the utmost respect We review all caller complaints and strive to improve our systems and customer service We take these issues seriously and always use them as a teaching moment to try and see where we can improve I apologize the caller felt he was not treated properly, but my review of the call and speaking with the nurse indicate that the call was handled properly.Should you have any other questions or comments, please don't hesitate to contact me.John
Elk and Elk takes all phone calls, contacts and questions to the office very seriously. We do our absolute best to try and assist each caller with their different questions and issues. This phone call came into the office after 7PM, and was returned that very same evening by an...
experienced nurse paralegal in our office. The caller had questions about the treatment his daughter received at a medical facility. It was our nurse paralegals opinion that there was no claim or case to review. Unfortunately and understandably, this was an emotional issue for the caller. I understand that he was upset that we would not take the case or review it further. He certainly is free to have another attorney review the same. At no time did our nurse paralegal ever lose her temper or treat the caller with anything but the utmost respect. We review all caller complaints and strive to improve our systems and customer service. We take these issues seriously and always use them as a teaching moment to try and see where we can improve. I apologize the caller felt he was not treated properly, but my review of the call and speaking with the nurse indicate that the call was handled properly.Should you have any other questions or comments, please don't hesitate to contact me.John
Elk and Elk takes all phone calls, contacts and questions to the office very seriously We do our absolute best to try and assist each caller with their different questions and issues This phone call came into the office after 7PM, and was returned that very same evening by an experienced nurse paralegal in our office The caller had questions about the treatment his daughter received at a medical facility It was our nurse paralegals opinion that there was no claim or case to review Unfortunately and understandably, this was an emotional issue for the caller I understand that he was upset that we would not take the case or review it further He certainly is free to have another attorney review the same At no time did our nurse paralegal ever lose her temper or treat the caller with anything but the utmost respect We review all caller complaints and strive to improve our systems and customer service We take these issues seriously and always use them as a teaching moment to try and see where we can improve I apologize the caller felt he was not treated properly, but my review of the call and speaking with the nurse indicate that the call was handled properly.Should you have any other questions or comments, please don't hesitate to contact me.John
Elk and Elk takes all phone calls, contacts and questions to the office very seriously. We do our absolute best to try and assist each caller with their different questions and issues. This phone call came into the office after 7PM, and was returned that very same evening by an...
experienced nurse paralegal in our office. The caller had questions about the treatment his daughter received at a medical facility. It was our nurse paralegals opinion that there was no claim or case to review. Unfortunately and understandably, this was an emotional issue for the caller. I understand that he was upset that we would not take the case or review it further. He certainly is free to have another attorney review the same. At no time did our nurse paralegal ever lose her temper or treat the caller with anything but the utmost respect. We review all caller complaints and strive to improve our systems and customer service. We take these issues seriously and always use them as a teaching moment to try and see where we can improve. I apologize the caller felt he was not treated properly, but my review of the call and speaking with the nurse indicate that the call was handled properly.Should you have any other questions or comments, please don't hesitate to contact me.John