Elite Wireless Group, Inc.

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*** *** *** Dear ***, This Incident was recently brought to my attention
where a customer was not 100% informed on specific details of their service chargesWe did contact the customer and resolve the issue by taking back the merchandise and crediting all said charges, especially since the customer is a military service member and left for deploymentWe have removed all charges from his bill and have corrected the plan to the said amountDuring the time we had a manager step down from their position and as soon as upper management heard about the issue we got involved we had the situation resolved immediatelyThank you for your service to the country and we apologize for the inconvenienceAs a courtesy we will be providing customer with an in store creditThank you for your timeSincerely, Chris M*** Hawaii District Manager *** *** *** ***
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*** *** *** Dear ***, This Incident was recently
brought to my attention where a customer was not 100% informed on specific details of their service chargesWe did contact the customer and resolve the issue by taking back the merchandise and crediting all said charges, especially since the customer is a military service member and left for deploymentWe have removed all charges from his bill and have corrected the plan to the said amountDuring the time we had a manager step down from their position and as soon as upper management heard about the issue we got involved we had the situation resolved immediatelyThank you for your service to the country and we apologize for the inconvenienceAs a courtesy we will be providing customer with an in store creditThank you for your timeSincerely,
Chris M*** Hawaii District Manager *** *** *** ***
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