Elite Skin & Body Care

I am very sorry to hear about your experience with an occupant inside Sols Salons.

Please know Sola is a facility that houses all independent salon professionals. They all operate their own business. Sola itself has nothing to do with the services they provide, how they schedule or what they charge. I am strictly the landlord to these operators and have nothing to do with the actual running of their business's.

Thank you,

Sola Management

1. The complaint has been filed by *** because I believe *** is lying about moving, and I haven’t refunded her the $100 which actually it’s $99 that she spent. I have a special running through Groupon, one Micro facial is $39 and three Micro facials is $99. When a Groupon client comes in and purchases the one Micro, I extend the 3/$99 offer to them, but I make them aware that it has to be purchased through me since they already purchased the one from Groupon. Every client is giving options and told they do not have to purchase/pay in full the day of if they don’t want or can’t, they can put a deposit, pay when they reschedule for a future date, or they can pay in full if they’d like. I put in their notes what was done to reference back when they reschedule, I use my program Vagaro to track all of this. *** went ahead and paid in full but did not prebook for a future date, therefor when she left I told her to text or call me when she’s ready to come back in. I make everyone aware that the life cycle of skin is 4-6 weeks, that’s the best time frame to rebook. 2. *** came in for her 1st and only appointment on March 11, 2020 we were then shut down from March 23, 2020 and reopened May 8th 2020. On May 8th I ran a Re-Opening Special, May 27th I ran a Relax & Rejuvenate Your Skin special, July 24th I ran a Pamper Me Please special, and the most recent was July 29th for a Brow/Lip wax special. My program Vagaro sends out texts & emails to everyone that’s in my program, therefor *** has been notified four times that I’ve been reopened since May 8th. It has my business name, my business address, my phone number, and my name on every single email/text that’s sent. I have every single special documented in my program if needed.3. July 1st @ 11:38PM *** sent me a text for the 1st time since March, stating that she purchased the 3/$99 special but was moving and wouldn’t be able to make the appointments. I replied back the next morning July 2nd @ 9:48AM and directed her to call Groupon for the refund, I assumed she was someone I hadn’t seen before. I did not look up the number in my program (which I should’ve done 1st) because the next several texts were very confusing. She stated she wanted to file a complaint on Groupon, and immediately stated that she would bring in Revdex.com on the situation. Once the texts became more clear and I realized she purchased through me, I told her I would refund since she was moving. I asked if the last four of that card number was still good, she said no and gave me a new card to refund on. 4. I made her aware that my bills were set for the month, I’m a solo business therefor my business bills & personal bills are set in stone for the month. I also made her aware that I had a client who tested positive for COVID, I wasn’t able to work for a week and that I would try to get her refunded within a couple weeks. 5. I went to my Square app a week or two after our last text in July, I pulled up her transaction on March 11 to refund onto her new card and Square had a pop up message stating it could not be refunded because it was over 120 days old. When I made her aware of this, I asked for the address she’s moved too so I could send a money order. She gave me the address 4563 Lavender Ln., San Antonio, TX 78220, this became a red flag to me since she was still in SA. My next text to her was the following: Thought you were moving? My company policy is no refunds, I was doing a good deed by refunding because you stated you were moving. Her response: You can refund it or not I paid you in March that’s practically five months ago you should no interest in contacting me in fact you forgot who I was. If that was the company’s policy then that’s on you. I can file anywhere in the United States have a good eveningI’ve seen *** once, I may recognize her if I was too see her, but she clearly didn’t remember my business name either since she used Sola Salons name, I also have a text from her asking what my business name is. She purchased a Groupon, she has record of a credit card transaction, she has many outlets to find out my business name. Once a client leaves and doesn’t prebook, it is their responsibility to reach out to me to schedule. I would spend too much time calling people, who hasn’t booked in “X” amount of weeks, that’s why I do specials through my program because it reaches everyone that’s in my program. I apologize for such a long email, I feel that I’m being taken advantage of and trying to give as much detail as I can. Like I stated above I’m a solo business, to do refunds for reasons that are untrue would put me out of business. I’m very skeptical when a red flag pops up, I will ask questions or proof if needed to justify the refund. *** has had every opportunity from May 8th 2020, to come in and receive her 3 other facials. She did not receive those other facials because she never reached out to schedule them. I appreciate your time reading this, I hope this helps resolve questions or concerns with ***. Please contact me if needed, I’ll be more then happy to help with any other questions. Thank You,***Elite Skin & Body Care *** P.S. If you go to Groupon and type in my business name, you’ll see the numerous positive comments from Groupon clients. I’m protecting myself and my business with ***s accusations.