Elite Moving

Initial Business Response / [redacted] (1000, 8, 2015/05/21) */ Elite Moving INC Box Grande Prairie, AB 3Y May 16, RE: Revdex.com Case # [redacted] : [redacted] Invoice # [redacted] In response to the customer complaint from [redacted] in regards to her residential relocation on April 29, & May 1, I take complaints very seriously and unfortunately run into one or two per year due to the volume of work performed here In Grande Prairie, ABWith customers that you Just cannot satisfy no matter what you do for them I was Initially contacted by [redacted] He explained to me that he had been working in the moving industry as a swamper so was familiar with the process and would have everything packed and ready to be loaded on April 29, He requested that if we could leave his household goods on the truck, I agreed and told him that there was a $overnight charge, but, I would only charge them for one nightWe agreed on a time to load of approximately 1:pm [redacted] also stated that he would be helping with the load & offload which I agreed to due to him having experience In the industryI also told him that he was not allowed in the truck due to not being covered by ***, [redacted] agreed On April 29, 2015, [redacted] called me telling me that we were lateI apologised stating that I had misfiled his slip, that it was my fault, and that I would get a crew over within the hourI sent two men at a cost of $per hourUpon arrival my manager entered the duplex and [redacted] was leaning on the counterMy manager asked [redacted] to show him around the duplex to let him know what was going as per Elite's protocol [redacted] just stood there leaning on the counter and told Kirk, "Everything goes" [redacted] tried to explain why she needed to do a walk through, but she just ignored himIf an had stayed, he could have done the walk through with Kirk as he had agreed to assist with the load, [redacted] disappeared in his truck & did not return, There was unboxed "stuff" all over the floors & they certainly were not ready for us to start loadingThis was at 2:30pmI had gone with the crew to apologise for being late, so when I walked into the duplex I saw the disorganization of this Job & the home was unkempt, Kirk Informed me that [redacted] had left & I should try & get extra help as there was more than what I had Initially been told and we only had two men on the job which would take much longer than anticipated [redacted] was not around to agree to this decisionWe needed to get the job done in a timely manner, I, therefore, made the decision to take two more employees to assist with the loadThe two added employees were fresh therefore the Job got done faster than if the two men had completed the Job on their own On May the first we were hour late, Due to the first job taking extra timeI did phone to let the customer know the situation, I went over to see how the crew were doing a couple of hours later; the crew were just closing the doors when I arrived, I had also prepared an Invoice in detail showing that I had put through a preauthorization on the credit card in the amount of $800.00, I had previously spoken to [redacted] wanting to know what method of payment he would be using for the balance of the payment he said cash I told him it would be the minimum payment of three hours including travel time which came to $($per hour X three # of persons), I did NOT charge the $per night as previously agreed upon for holding his goods in the truck for two nights Upon arrival at the residence they were moving Into (which was right across the road) [redacted] came up to my vehicle to pay me the cash owing and then started to be accusatory & verbally abusive Calling me a Fg ct, My manager then arrived on sight and heard these customers verbally abusing me and yelling at me and he told the wife to shut her mouth, and, the husband to quit talking to me in that manner, His wife by this time came to my vehicle and continued to yell at me stating that I owed them $500,for being late and charging them travel time, I tried to explain that the travel time to her and that the travel time starts from the time the crew leaves the shop until their return (1/hour there & 1/hour back) [redacted] said it only took minutes! At the time of booking I had explained this to [redacted] as I always do when booking a LOCAL relocationI gave [redacted] the receipt & went through it with him again explaining the travel time, [redacted] did help a little with the offload placing a few boxes in the garage I stayed until [redacted] my manager, was leaving with my truck and then I leftUpon returning to my office my secretary informed me that [redacted] had already gone onto the site here in Grande Prairie called "What Grinds My Gears" When I went onto the site & saw what garbage was on their including the defamatory stuff that [redacted] had written in abundance, I decided not to waste my time with this type of customer who is only trying to reduce me to their level and find an excuse to get money back from my company for work that we had been contracted by them to do, I have copies of the defamatory abuse that [redacted] wrote on line if I require evidence for legal action, I am not prepared to waste any more time with this customer or to refund them the $that they stated I owed them In fact Elite Moving INC, could take them to court for going onto a PUBLIC FORUM ( [redacted] ) for slander & verbal abuse and indict themI, of course, realize this would be futile I have no further comment to make,