Elite Mortgage Corp.

Complaint: [redacted] I am rejecting this response because: ? I am asking for a full refund, not partial, not 3/4; a 100% refund due to computer glitch.I want to know what damage did Ambassador Hotel receive in this case? ? They did not provide any service to me, they still sell my room during the period of my reservation, what damage did they receive? On the other hand, I have to spend time talking to different parties, include [redacted] (credit card I used to make this purchase), Ambassador Hotel people, [redacted] , trying to resolve this case the minute I realized this issue -for months! ? This is exhausting, stressing? Sincerely, [redacted] ***

Aloha Ms***,
Unfortunately those are not our confirmation numbers. Can you tell me how the reservation was made, the website name or the company. Is it possible that the reservation is under a different name? I also checked our charge card logs for May & that amount does not pop up, what was the exact amount & the exact day that the charge was made? Any information you can give will be helpful
Mahalo,
***

see attached letter

Complaint: ***
I am rejecting this response because:I have talked to Cassidy from Ambassador Hotel, I gave her all my information, she found my reservation record She will contact me again on Monday
Sincerely,
*** ***

Aloha, We have no record of the customer making a reservation with our hotel, please have them send me a confirmation numberMahalo, *** *** Accounting Clerk

To whom this may concern,Our Direcotor of Front Office had contacted and talked to Ms*** We are in the process of resolving Ms***'s concerns Thank you.? ? ?

Complaint: ***
I am rejecting this response because:I do have reservation numbers/records relates to my complaint:1/ ? ***2/ ? ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: ? I am asking for a full refund, not partial, not 3/4; a 100% refund due to computer glitch.I want to know what damage did Ambassador Hotel receive in this case? ? They did not provide any service to me, they still sell my room during the period of my reservation, what damage did they receive? On the other hand, I have to spend time talking to different parties, include *** *** (credit card I used to make this purchase), Ambassador Hotel people, *** ***, trying to resolve this case the minute I realized this issue -for months! ? This is exhausting, stressing?
Sincerely,
*** ***