Element Pure Reviews (%countItem)
Element Pure Rating
Address: 50 Carroll St, Toronto, Ontario, Canada, M4M 3G3
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My initial order was placed on April 21, 2018. Shortly thereafter, the company contacted me and stated that portions of my order were not available and I indicated I would be willing to wait. By September 2018 I had not yet received my order at which time I still had not received my order. I contacted the company a first time requesting an update but did not receive a response within a couple of weeks. I sent a second request to which they responded there was an issue with a supplier but that it should be resolved within a month or two.
Around February 8, 2019 I sent an e-mail via the companies website and request my order be cancelled and receive a refund for the order. On February 19, 2019 I again contacted the business and requested a refund. To date I have not received a response about the cancellation of my order (which the website still says is in "processing" status as it has since it was placed).
Product_Or_Service: tshirt and underwear
Order_Number: 17867
As I have been requesting from the company, I would like to get a refund of the full $106.40 order.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Hello ***
We sincerely apologize for the mix-up and long delay in shipping out your order. As requested, we have fully refunded the order 17867. I hope this resolves the issue to your satisfaction.
Best,
*** from Element Pure
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the refund as requested and therefore have no further concerns.