Element Electronics

We regret this inconvenience and are happy to let you know that the receipt has been approved and the warranty process has resumedUpon completion of the process, a refund will be issued as requestedOur customer support group is processing the warranty claim now

Hello,This case has been reviewedWe certainly regret the inconvenience and frustration that has been causedUnfortunately, the processing of this refund was inadvertently delayedIt has now been processed and sent to corporate with the request to expediteWe apologize for this mishap and accept full responsibility for the delayCustomer Support will notify you on the status of the refund as soon as possible

We have reviewed this complaintCase # [redacted] was opened in the name of [redacted] ***The case in is progress and a label has been issued for TV model # [redacted] .When the unit is returned a refund or a replacement will be issued.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11295443, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action is UNACCEPTABLEThey have been saying they are getting to it, they are getting to itI want to know when the check is in the mail as should the Revdex.comThis is ridiculousHow much longer until I get my $I haven't had the product since October, nor a refund since NovemberWill there be interest added? Of course not, SEND ME MY $$$!!! For your reference, details of why I am rejecting this response appear below: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action is UNACCEPTABLEThey have been saying they are getting to it, they are getting to itI want to know when the check is in the mail as should the Revdex.comThis is ridiculousHow much longer until I get my $I haven't had the product since October, nor a refund sin Regards, [redacted]

We have received the complaint and have made attempts to reach the customer in order to assist her with the sfor this unit. We will also explain to her that the unit is equipped with an ATSC tuner for the reception of digital channels. The unit is not defective

The warranty process is now completeThe refund request has been submitted and a check will be mailed 4-weeks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11556653, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Regards,
*** ***

We regret this inconvenience and are happy to let you know that the receipt has been approved and the warranty process has resumed. Upon completion of the process, a refund will be issued as requested. Our customer support group is processing the warranty claim now.

Hello,This case has been reviewed. We certainly regret the inconvenience and frustration that has been caused. Unfortunately, the processing of this refund was inadvertently delayed. It has now been processed and sent to corporate with the request to expedite. We apologize for this mishap...

and accept full responsibility for the delay. Customer Support will notify you on the status of the refund as soon as possible.

We have reviewed this complaint. Case # [redacted] was opened in the name of [redacted]. The case in is progress and a label has been issued for 1 TV model #[redacted].When the unit is returned a refund or a replacement will be issued.Thank you.

Element said the tv was going...

to be picked up. The first pick up was scheduled with me and the trucking company forgot about it being scheduled. I called to reschedule and was given 4 pm - 8pm Tuesday July 26th. I had to leave work in order to meet them for pick up. They sent a truck that damged trees. Didn't have a copy of manifest. Had to take picture. Called days later to track, company offets no tracking. Called following Monday still on trucking comany dock. Element customer service won't refund the purchase due to the tv has not been received but they have made no effort to schedule with company to be shipped. I asked for the refund because they know it has been picked up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action is UNACCEPTABLE. They have been saying they are getting to it, they are getting to it. I want to know when the check is in the mail as should the Revdex.com. This is ridiculous. How much longer until I get my $400. I haven't had the product since October, nor a refund since November. Will there be interest added? Of course not, SEND ME MY $$$!!! For your reference, details of why I am rejecting this response appear below:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action is UNACCEPTABLE. They have been saying they are getting to it, they are getting to it. I want to know when the check is in the mail as should the Revdex.com. This is ridiculous. How much longer until I get my $400. I haven't had the product since October, nor a refund sin
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11295443, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
Regards,
[redacted]