Electronics R US Reviews (3)
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Electronics R US Rating
Address: 4409 Oakton, Skokie, Illinois, United States, 60076-3221
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Complaint: ***
I am rejecting this response because:
I was not given the option of sending the Shaver backThey told me there was nothing they could do for meAll I wanted to do was to exchange the Shaver. And I wanted my back that I paid for the items I did not receive
Regards,
*** ***
resolved
Good Afternoon, We have corresponded back with [redacted] via email on February 6th, 2018. In doing this we have politely let her know that unfortunately granting someone a refund after 30 days is against company policy as well as shipping discrepancies after 30 days. We were contacted exactly 2...
months from her purchase date which placed this customer out of our 30 day policy. However we offer a 12 month exchange policy on all of our shavers that allows a customer to send their shaver back within one year of purchase for an exchange, which was extended to this customer as well. Unfortunately a refund or sending out another product for free can not be done. Thanks you and have a great day.