Regarding the complaint #[redacted], We regret any inconvenience that has been experienced by the [redacted] family. There seems to have been some misunderstanding of the situation.
The [redacted] contacted [redacted] in our service department about a sensor that was showing a...
trouble condition on their system. They contacted [redacted] to at our office and he tried to help them. It was determined that they would most likely need an in home service call to fix the issue. Mr. [redacted] wanted to see if he could take care of the problem himself because he could not afford to pay for a service call. [redacted] had notified me of the situation in a brief conversation and I informed him that he was most likely correct in his determination that they would need to end up having a service call to take care of the situation. The sensor battery was in need of replacement, and it is soldered onto the circuit board by the manufacturer. It would be a difficult task to remove the old battery without damaging the circuit board. I knew that Mr. [redacted] had worked many years as a professional welder and did a lot of work for himself so maybe it was possible but still unlikely. [redacted] did not follow up with them and schedule this call but waited to see if Mr. [redacted] managed to resolve the problem himself.
Around this same time I had received a message in my voicemail from Mrs. [redacted] that stated they were trying to get ahold of me for service on their system. Since [redacted] had already talked to me about the situation and I had answered his technical questions to me, I assumed that he had things under control and I did not attempt to contact the [redacted].
ESG will gladly make the repairs to the sensor that is having the problem to resolve this misunderstanding. There will be no charge to the [redacted] for this service call. They can contact [redacted] at our office to schedule this service call.
Kind regards,
[redacted]
Electronic Systems Group, Inc.
765-449-0694
765-491-6633
Regarding the complaint #[redacted], We regret any inconvenience that has been experienced by the [redacted] family. There seems to have been some misunderstanding of the situation.
The [redacted] contacted [redacted] in our service department about a sensor that was showing a...
trouble condition on their system. They contacted [redacted] to at our office and he tried to help them. It was determined that they would most likely need an in home service call to fix the issue. Mr. [redacted] wanted to see if he could take care of the problem himself because he could not afford to pay for a service call. [redacted] had notified me of the situation in a brief conversation and I informed him that he was most likely correct in his determination that they would need to end up having a service call to take care of the situation. The sensor battery was in need of replacement, and it is soldered onto the circuit board by the manufacturer. It would be a difficult task to remove the old battery without damaging the circuit board. I knew that Mr. [redacted] had worked many years as a professional welder and did a lot of work for himself so maybe it was possible but still unlikely. [redacted] did not follow up with them and schedule this call but waited to see if Mr. [redacted] managed to resolve the problem himself.
Around this same time I had received a message in my voicemail from Mrs. [redacted] that stated they were trying to get ahold of me for service on their system. Since [redacted] had already talked to me about the situation and I had answered his technical questions to me, I assumed that he had things under control and I did not attempt to contact the [redacted].
ESG will gladly make the repairs to the sensor that is having the problem to resolve this misunderstanding. There will be no charge to the [redacted] for this service call. They can contact [redacted] at our office to schedule this service call.
Kind regards,
[redacted]
Electronic Systems Group, Inc.
765-449-0694
765-491-6633