Revdex.com Legal/Rachel [redacted]I would like to respond to the allegations shared by Ms. [redacted] about our company and the issues at hand. First and foremost, I will define the multiple relationships that define the complexity of this situation. ELDA Management Services (ELDA) is a property management...
company hired by the owner/landlord of unit.75, which is above Ms. [redacted]’s unit. We have a management agreement with the owner that defines our responsibilities, which include limits to the amounts that can be spent on any repair for his unit. In a condo regime (as in this case) the homeowner owns everything from the the sheetrock inward of their unit. Our fiduciary duty is first with our landlord and then our tenant. We will be glad to provide contracts to the Revdex.com upon request as it can not be disclosed to anyone else. We have been managing this property since July of 2006 (over 10 years) without any issues and we understand the process of which these issues need to be handled.[redacted] -They are responsible for any exterior areas, common elements & common utilities (such as electrical, plumbing, water, …)[redacted] - Property management company handling her unit and her landlord, much like we handle ours. Ms. [redacted] is to communicate and address this with PMI.THE ISSUE:Doris w/[redacted] contacted us complaining about a leak coming from the AC in the unit we manage. We contacted our tenant and scheduled to enter the property on Saturday October 15 as our tenant had been out of town. Our AC vendor went to diagnose the problem and make any repairs necessary. At that time, they did not find any issue with the AC nor did they find any leaks coming from the AC. Following is a timeline of action that took place after our initial inspection:-October 19 - Ms. [redacted] contacted us directly accusing us of nothing being done and the problem persisted. Stated that the AC was still leaking and needed to be replaced. Multiple texts were sent back and forth on this issue between Byron and Ms. [redacted].-October 19 - We sent our vendor once again to check the AC for leaks. No problem was found. He then went downstairs to Ms. [redacted]’s unit to see what she was seeing and report back. He was not a plumber because the continuous claim was that the AC was leaking and needed to be checked, so we did again. We never send plumbers to address AC issues.-October 20 - We spoke with Doris of PMI. We discussed the delineation between what is HOA responsibility and what is homeowner responsibility. We requested that HOA be contacted to resolve the issue as the problem was not from our unit.-October 21 - Tenant contacted us once again demanding hotel stay to be paid by us and harassing implicating legal actions (texts available upon request).-October 21 - Once again, we sent our vendor to look at both the AC and the plumbing in her unit. He documented the condition of the AC, once again working properly and no leaks detected anywhere within the AC or from the inside of unit 75. He waited for a ladder to arrive and then proceeded to meet with Ms. [redacted] in her unit. He inspected the issue from her unit and determined that the leak is coming from one of the drain/sewage lines. At that point, he recommended that the HOA be contacted to address the plumbing issue. Once again, Ms. [redacted] demanded that we contact the HOA immediately and take care of the problem or place her in a hotel room. We explained to her, that we are not responsible for her unit and would need to contact Doris with [redacted] to 1) communicate with the HOA and 2) to make any other arrangements as necessary.October 24 - We contacted Doris with [redacted] to discuss the issue and to communicate with the HOA as a follow up. We agreed to have the issue resolved by the HOA and we agreed for them to gain access to our property under management to address the issue if necessary.As of today, resolution is pending the outcome of the HOA inspection.OUR DEMAND:At this time, Ms. [redacted] has gone to multiple websites (including our Facebook web page) creating defamatory remarks about our company. Please note that she is neither our client nor our customer and we have never had any communication with Ms. [redacted] prior to this incident. Please see the following copied text from one of Social Media sites:“This company should be put out of business and sued in civil court. I have never seen such negligence, lack of customer service and unethical practices from a management company. They do not fix issues when first brought to their attention and it results in expensive and entirely avoidable property damage. Anyone looking to move into one of their properties, or worse have them manage your property, should just keep looking.”We understand her frustration with the issue and we have addressed the claim three times now in an attempt to come to a resolution, which brings her defamatory claims to being completely false. Unfortunately, in today’s world, it is too easy to go around and write negative information about any company without obtaining or understanding, at a minimum, the circumstances and legalities surrounding the issue at hand. As a company, we have very little recourse to counter the false accusations and claims being spread all over the social media venues provided to the individuals. At this time, we are demanding that she retract these claims as being false from each of the pages where she posted. Unfortunately, if this does not occur, we will be forced to take legal action against Ms. [redacted] for her defamatory claims as our only course of action. Please do not hesitate to contact me with any questions. Looking forward to an amicable solution to all the issues mentioned here.Sincerely,Elias C. | ELDA Management Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10926070, and find that this resolution would be satisfactory to me.
Revdex.com Legal/Rachel [redacted]I would like to respond to the allegations shared by Ms. [redacted] about our company and the issues at hand. First and foremost, I will define the multiple relationships that define the complexity of this situation. ELDA Management Services (ELDA) is a property management...
company hired by the owner/landlord of unit.75, which is above Ms. [redacted]’s unit. We have a management agreement with the owner that defines our responsibilities, which include limits to the amounts that can be spent on any repair for his unit. In a condo regime (as in this case) the homeowner owns everything from the the sheetrock inward of their unit. Our fiduciary duty is first with our landlord and then our tenant. We will be glad to provide contracts to the Revdex.com upon request as it can not be disclosed to anyone else. We have been managing this property since July of 2006 (over 10 years) without any issues and we understand the process of which these issues need to be handled.[redacted] -They are responsible for any exterior areas, common elements & common utilities (such as electrical, plumbing, water, …)[redacted] - Property management company handling her unit and her landlord, much like we handle ours. Ms. [redacted] is to communicate and address this with PMI.THE ISSUE:Doris w/[redacted] contacted us complaining about a leak coming from the AC in the unit we manage. We contacted our tenant and scheduled to enter the property on Saturday October 15 as our tenant had been out of town. Our AC vendor went to diagnose the problem and make any repairs necessary. At that time, they did not find any issue with the AC nor did they find any leaks coming from the AC. Following is a timeline of action that took place after our initial inspection:-October 19 - Ms. [redacted] contacted us directly accusing us of nothing being done and the problem persisted. Stated that the AC was still leaking and needed to be replaced. Multiple texts were sent back and forth on this issue between Byron and Ms. [redacted].-October 19 - We sent our vendor once again to check the AC for leaks. No problem was found. He then went downstairs to Ms. [redacted]’s unit to see what she was seeing and report back. He was not a plumber because the continuous claim was that the AC was leaking and needed to be checked, so we did again. We never send plumbers to address AC issues.-October 20 - We spoke with Doris of PMI. We discussed the delineation between what is HOA responsibility and what is homeowner responsibility. We requested that HOA be contacted to resolve the issue as the problem was not from our unit.-October 21 - Tenant contacted us once again demanding hotel stay to be paid by us and harassing implicating legal actions (texts available upon request).-October 21 - Once again, we sent our vendor to look at both the AC and the plumbing in her unit. He documented the condition of the AC, once again working properly and no leaks detected anywhere within the AC or from the inside of unit 75. He waited for a ladder to arrive and then proceeded to meet with Ms. [redacted] in her unit. He inspected the issue from her unit and determined that the leak is coming from one of the drain/sewage lines. At that point, he recommended that the HOA be contacted to address the plumbing issue. Once again, Ms. [redacted] demanded that we contact the HOA immediately and take care of the problem or place her in a hotel room. We explained to her, that we are not responsible for her unit and would need to contact Doris with [redacted] to 1) communicate with the HOA and 2) to make any other arrangements as necessary.October 24 - We contacted Doris with [redacted] to discuss the issue and to communicate with the HOA as a follow up. We agreed to have the issue resolved by the HOA and we agreed for them to gain access to our property under management to address the issue if necessary.As of today, resolution is pending the outcome of the HOA inspection.OUR DEMAND:At this time, Ms. [redacted] has gone to multiple websites (including our Facebook web page) creating defamatory remarks about our company. Please note that she is neither our client nor our customer and we have never had any communication with Ms. [redacted] prior to this incident. Please see the following copied text from one of Social Media sites:“This company should be put out of business and sued in civil court. I have never seen such negligence, lack of customer service and unethical practices from a management company. They do not fix issues when first brought to their attention and it results in expensive and entirely avoidable property damage. Anyone looking to move into one of their properties, or worse have them manage your property, should just keep looking.”We understand her frustration with the issue and we have addressed the claim three times now in an attempt to come to a resolution, which brings her defamatory claims to being completely false. Unfortunately, in today’s world, it is too easy to go around and write negative information about any company without obtaining or understanding, at a minimum, the circumstances and legalities surrounding the issue at hand. As a company, we have very little recourse to counter the false accusations and claims being spread all over the social media venues provided to the individuals. At this time, we are demanding that she retract these claims as being false from each of the pages where she posted. Unfortunately, if this does not occur, we will be forced to take legal action against Ms. [redacted] for her defamatory claims as our only course of action. Please do not hesitate to contact me with any questions. Looking forward to an amicable solution to all the issues mentioned here.Sincerely,Elias C. | ELDA Management Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10926070, and find that this resolution would be satisfactory to me.