Elastic Steel

Review: I purchased 2 videos from their website easy [redacted]. I checked their return policy prior to my purchase, which at the time, stated they would refund a maximum of 2 videos if purchased within 30 days. I deleted some items in my cart so that I was only purchasing 2 videos in the event I was not satisfied and I would later purchase the other if this was a good fit for what I was looking for. When I downloaded the videos, reviewed them and decided this wasn't what we were looking for, I contacted them immediately and requested a refund. The waited several days, once the charge when through, and then told me it was not covered under the return policy and asked me twice in the email why I wasn't happy. I immediately looked on their website after I received their email. Much to my horror, they actually changed their return policy!!! I emailed back and asked if they could call me so that I could discuss the change in their policy and to give them feedback on the issues we had with the videos. The emailed me back to tell me they do not talk to customers.Desired Settlement: I would like a full refund for the two videos I purchased.

Review: I ordered a dvd and never received it but was charged for it. $39.50. I have called twice and emailed the company to see what had occurred with the package and I have never received a response back. I would love to received the product but if that isn't possible, then I would like a refund.Desired Settlement: I would like the DVD but if not then a refund.