El Nopal

We want to sincerely apologize for any inconvenience regarding to the mentioned problem to the BureauWe have reviewed the situation and we certainly made a mistake in your credit card transaction of 08/27/Loading tips to transactions at the end of the day is a manual process that needs to be accurate to avoid these type of problemsWe have processed a refund to your credit cardAttached you will find a receipt of the transaction.Once again, please accept our sincere apology for this unfortunate incident and thank you for letting us know about it.Mr [redacted] /Manager

Attached you will find the response letter sent to customer a also a copy of the mail sent to Revdex.com when sending the letter

When I spoke to customer he said he already received the refund $from his bank - I would like to talk to him to figure this out If he would reach out. *** ***|Manager, El NopalHurstbourne Restaurant

Attached you will find  the response  letter sent to customer a also a copy of the mail sent to Revdex.com when sending the letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We want to sincerely apologize for any inconvenience regarding to the mentioned problem to the Bureau. We have reviewed the situation and we certainly made a mistake in your credit card transaction of 08/27/2017. Loading tips to transactions at the end of the day is a manual process that needs to be...

accurate to avoid these type of problems. We have processed a refund to your credit card. Attached you will find a receipt of the transaction.Once again, please accept our sincere apology for this unfortunate incident and thank you for letting us know about it.Mr. [redacted]/Manager