El Duke Appliance

When the customer brought the washer for we could fix it didn't have any problems. The noise is based due to the company the noise is normal due to the product so there will be no way we could fix it becuase the original company made it to do that. Based on that we won't be able to fix it becuase it...

is something normal due to that product.there is nothing wrong with the washer and dryer both work perfect. But if the customer wants a washer with no noise that will be impossible because all washers and dryers make some noise. If the customer would like for us to change the washer and dryer for them to a different. One we would be gladly to do that it would have to be the same amount of what it is worth $250.00 if the customer chooses a washer worth more than the ones they bough they would have to pay of the difference.

After the set was bought, and an attempt to install was made, it was made clear that the electric components were not sutible for the clients's home. So, she proceeded to ask for a refund, but we do not give refunds. In the statement from the customer, it was said that the front worker "spoke...

terrible English". But, if one could read English proficiently they would be able to note the company's terms and conditions at the bottom of the receipt. Here is the statement at the bottom of our receipt :"EL DUKE APPLIANCES WARRANTY AND POLICY: 90 day warranty includes parts and labor. No refunds, No changes. The warranty repairs are performed in the workshop. The warranty is not valid if within 30 days is reviewed by another person outside the business.". So according to our policy we do not refund money. The client still has the washer and dryer set in their possession, and we suggest that she sells it.