El Compa Guero Reviews (%countItem)
El Compa Guero Rating
Address: 8536 SE 82nd Ave, Portland, Oregon, United States, 97266
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I bought a vehicle here on 10/15/20 and they did not tell me about the mechanical problems it had. I took it home and that same night when I put it from "Reverse" to "Drive" it jurk very strong. It did that every single time I put it from reverse to drive. Also when it's on Idle the car shakes. I contacted the seller the following morning and he told me to bring in which I did. His auto mechanic looked at it and they told me to bring it m9nday (10/19/20)for repairs. A few minutes later they changed their minds and they said instead they would call me because they need to figure out how much it will cost. I asked the seller how much it will cost and the seller said he would pay for it and not to worry about it. I went home and excpected a call from them the rest of the day wich was Friday (10/16/20). But they never called me. The next morning (saturday 10/17/20) I sent him a text asking if I could still drop off the car on Monday morning. No reply. I called the seller on Saturday evening assuming he was probobly too busy during the day. The call went straight to voice mail and his mail box was full. On Sunda (10/18/20) I sent him another text message letting him know that I never heard back from him and that I had decided to return the car and that I just wanted my money back ($4,800.00). Still, no answer. My husband and I decided to go to his car dealership and talk to him in person instead. When I got there I spoke to the seller's mother who was the same lady that completed all paperwork fir the sale when I originally purchased the vehicle. I explained to ger the problems the car was having. She kept saying that was now my problem. I told her I was going to leave the car there since I no longer want it. Then she told me to leave the car keyes on top of the car. As we were leaving his son who is the actual owner arrived. I explained everything to him again and he said he would not take the car back. We explained all the problems the car was having and we haded him the keyes. He did not give me
We are a company that sells our vehicles with a (deq) emission test report inspection from the state of Oregon. 2008 Cadillac srx vehicle with serial number. *** complies with all emission standards required by the state of Oregon has no engine or transmission problem the check engine is not on does not represent a problem. The problem for which the client returned to our location was due to a small problem that he had due to a differential support which we kindly told him as customer service that we were going to solve it at no extra cost. Once we and the client reached that agreement, the client left the vehicle, so the company that makes the repairs will fix that problem, we remain in that agreement and the client no longer returned for the vehicle demanding their money, it was that I contacted you your company. We contacted the client by message to tell her that her vehicle was without any problem so that she could come and pick it up, which today, October 24, Miss *** was very formal to come today for her vehicle. We are going to give you the document of the company that repaired the vehicle as well as we send you a photograph of the document so that you can contact the self-service workshop that makes the repairs to us so that you can confirm what was a simple repair that the part It cost only $ 20 and for labor they charged us $ 210. If you like to contact us in the future, we are at your service from 9 in the morning to 7 in the afternoon from Monday to Saturday for your attention and understanding, thank you very much
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely