ekidsrooms.com

I never received the order I placed online on August 18, 2018 or the refund I was told via email was processed on January 15, 2019.
On August 17, 2018 I placed an order online for a Hampton Full Size Bookcase Captain's bed white. I received an order confirmation #*** indicating the order was awaiting shipment. The website advertised a 4 week delivery window.

On August 18, 2018, my credit card was charged $1,208.00.

On 9/12, I emailed inquiring about the shipping date. My email was not answered. On 9/22, I called and was told you were awaiting a couple of pieces of hardware and I would be notified when the item shipped.

My husband and I alternated calling the store over a several month period when we had time. We were put on long holds and promised call backs and solutions. Meanwhile, the website not only continued to advertise the bed, it did so at a reduced price.

Ultimately, I was able to reach someone in January who promised to refund the money. I received an email dated 1/15/19 indicating the money had been refunded via the payment method "Authorize.net".

My credit card was never rebated, and my inquiries requesting the money to be sent to me via check have gone unanswered. I am writing now, as my daughter's birthday approaches (for whom the bed was meant to be a gift last year), to ask for this refund to be sent to me for the sake of decency.

Has not delivered all components of order.
Ordered an Allen House Brandon Full over Full bunk bed with stairs and optional 3 drawer storage unit and slat safety panel on Oct. 1, 2018 for $2,482.96. Per company's website (kidsfurniturewarehouse.com) the product would ship in 5 - 7 business days.

After not receiving the shipment or updates of the order within the time frame specified, we called the store. After several calls to Kids Furniture Warehouse, without any return calls from them, we found out that the original color was not available. We were given other color options and selected our next choice. The beds, stairs, and optional drawer set finally arrived week of Nov. 29, 2018.

Upon opening the boxes, it was found that the slat safety cover was missing. Contacted store the next day as was informed it was shipped via*** separate from the LTL order. No*** tracking number was able to be provided upon request of it. We were told a new replacement part would be sent to us. As of Dec. 27, 2018 our original order is still not complete as the slat safety cover has not arrived.

We have been in contact with Garfield B regarding this missing part.

Ordered son bed on 4/29/18. Never received and when I called a recording said that the company went out of business. Never received merch or refund.
On 4/29/18 we ordered a bed from my son. When we hadn't received or been notified for a month I tried to contact the company and got a recording that they went out of business but orders that were in processes should be refunded within 30 days. After 2 months with no refund I tried contacting them, emailing them and calling them and either go no answer or a recording. I've never received a refund for the $878 that I paid them.

Waiting a total of 5 months for furniture delivery & install to be completed without much communication unless we contacted business.
We ordered a bunk bed for my daughter on 5/28. We selected a color, paid for the bed including delivery and setup, and were told it would take 3 weeks. We were then called later that day or the next day and told the color we chose was not available any more. We had to pick a different color without seeing it.

After 4 weeks of no information I called and was told the bed still hadn't shipped but would be shipping "soon". The bed was finally delivered and setup on 7/11 (over 6 weeks from the order date).

When the delivery arrived the drivers/installers showed my wife that the bed was damaged (it had a hole in one of the chests). They said they would set it up, but it would be replaced. The bed also shipped with an incorrect size rail for the top bunk. After they set it up we signed the paperwork and wrote on it the 2 items that needed fixing (hole in the chest and incorrect rail). We were told we'd hear back from someone within a couple of days about the replacement. After 2 weeks of not hearing from anyone, my wife called and was told they were working on it. She was never asked her name, address, or order #.

We also are not impressed with how the drawers were installed. They did not line up evenly with each other and rub and make a noise when opening and closing from rubbing. You could see by looking at them that they did not line up straight. We were highly disappointed by that for a $2k piece of furniture.

Finally almost 3 months after ordering they came back to fix the drawers but did not have the replacement piece with the hole in it.

4 Months after ordering the bed I did receive a call saying the replacement part came in and they had to check it in the warehouse and would call me later that day to schedule install/delivery. 3-4 weeks later I called them back because I had not heard from anyone. The explanation I got was the person was sick and no one else took care of it. We are now almost 5 months after the order date and have been told the replacement part will be delivered tomorrow.

I have never heard from a manager, owner, or anyone apologizing for how long this is taking.

I am seeking for the company to deliver the product to me at no charge to my residence at this time for waiting over six weeks for the item.
I ordered the bed from this warehouse with the ETA of 1-2 weeks per their website. Than the salesperson said would be max 3-4 weeks on Aug.9 2018.
I first ordered this bed from this retailer in June, before going thru with the order they called me and said it would take about four weeks to deliver and if I wanted to go thru with it, so I cancelled. After that I ordered it from someone else who again cancelled it after not being able to get it in four weeks. I ordered it again with kids furniture ware house who has the ETA which states usually ships in 1-2 weeks directly on their website. I ordered it on their website on aug 9 than I called them by phone to make sure the ETA was correct. At this time the sales associate said he has looked into it and it should not be more than 4 weeks. After week four I called they said it would be two more weeks. Than now we are in week 8 and I called them this morning they said it would be another few weeks. I have already waited long enough for this item. I am tired of the run around. And I cant even get in touch with a manager,always an employee who will talk to the manager and call me back. I have been charged for this item, I have bought the rest of the set so I cant just cancel at this time because I need to complete my little girls room. I need someone to please help me solve this matter. IT is not fair for them to advertise something will be here in two weeks and its week 8 now and they are saying it will be another few weeks. the bedding I bought for my daughter for this set is getting old and the bed hasn't arrived yet. Please help me solve this matter. Thanks in advance.

I placed order on 8-16-18, because the web page said it would ship in 2-3 business days. I called the Orlando warehouse on 8-21-18 and spoke with them. The said it should be in the warehouse and ship Friday or Monday. I asked them if they were sure, because I could cancel my order and get it somewhere else. The gentleman assured me it would ship by Monday. I checked the status tonight at 1800 hours central time after they had closed and the order (order# ***) still has not shipped. I specifically had asked them not to string me along and that is exactly what they are doing. I have also checked my credit card and they have taken payment.
Order_Number:

Placed order, received an emailed invoice, money was deducted from my bank, no product was delivered, and I cannot get a hold of anyone at the company
I ordered a filihankat high loft bed with slide platform twin size white with curved stlyle end panels for 1259.10 on May 2 2018. my order number is 18945. I paid by credit card on the ekidsrooms.com website. the money was deducted from my checking account same day.
a copy of the order confirmation was emailed to me at ***

I never received any further correspondence regarding the order. SO I called the customer service number listed on the website an there was a recording saying the company had closed down on may 4th 2018.
I called the manufacturer of the bed to see if I could find any other information on shipment, all they were able to do was give me a email address that was supposedly still being answered.
***
I emailed this email address it said I would receive a anser within 72 hours. I have not received an answer 5 days later.

This is a company that you need to avoid at all costs. Ordered youth beds Dec. 2017 and the order sat in "processing" status until Mar. 2018 when I attempted to cancel the order and get my refund. I had called them several times inquiring on the long delivery delay and they kept telling me "one more week, one more week". Having lost faith in their truthfulness, I cancelled the order on March 14th, 2018 and they said the refund would be processed within days. Days passed, I continued to call and they would always tell me the same ... "we'll process the refund today". It never happened so I had to initiate a dispute with my credit card company. Finally with the help of my credit card company, my refund was processed on Mar. 31, 2018 ... 17 days after the order was cancelled! Every time I would call their customer service, they would lie and attempt to deceive me. Stay away from this poorly run company!

This company advertises 2-5 days for shipping after order is processed. Instead they send a fake shipping record and do not delivered items paid for.
I placed an order for bunk beds on 2/16/2018, and was told my order would ship in 2-5 days. On 2/28/2018 I called again to see what the problem is, I was told it would ship out 3/1/2018 and I would receive an email with tracking info. I called 3/2/2018 to report I never received an email and wanted to know the status, the woman *** said she had a tracking #, I requested she send me an email. I was sent an email with bogus tracking info. After calling two separate freight lines neither had picked up a package from ekidsroom or had a delivery for me. This company is only open M-F and a guy *** has told me so many excuses it is clear this is a scam! Hoping my bank will work with me to get my money back. So I ordered on 2/16/2018 almost $1,000.00 was taken out of my account 2/20/2018 and it is 3/5/2018 and I have yet to see the bunk beds. TERRIBLE COMPANY!!!!!!

BUYER BEWARE - HORRIBLE COMPANY!!!!!!!

I ordered a bedroom suite on November 27th which was to be delivered per their customer service rep on the 7th of December. A month later December 27th - Still no bedroom suite or shipping information, I call to be put off many times before being told the bedroom suite would ship the following week, NOTHING. January 2nd, still no bedroom suite or shipping details. I am told one more week. I waited the one more wee - NOTHING and no reasoning why. I was told it would ship later that week. I requested a refund due the 6 week delay in my merchandise I paid for in November. One January 10th I spoke to two customer service reps and was told within 48 hours I would have my refund. That should have been the 12th - NO REFUND! I caledd again on January 16th, 17th, 18th, 19th, 22nd, 23rd and again today each time being told accounting was running behind and would process my refund. Today Liz said she would send me documentation of the refund once it is processed. She could not explain was they daily lies to refund my large amount to my credit card nor could she explain why the account department will not answer her line (option4) or why their voicemail is inoperable or why she refused to transfer me to them. I have reached out to President of Business Development at EKidsrooms regarding the issue and if no response I WILL ESCALATE THIS TO A LEGAL ISSUE!

BUYER BEWARE!!!!!!! I WISH ZERO STARS WERE AVAILABLE ON THSI REVIEW!

Worst experience ever
I had the worst online purchasing experience with this company I have ever had. I placed an order for two beds (Christmas gifts) on November 30. I didn't get shipping confirmation until December 20 - five days before Christmas. Tracking information showed my order was in Birmingham (where I live) on the 22nd. After multiple calls and emails to both the shipping company and ekidsrooms.com (which were never answered), spending well over two hours on hold and leaving multiple messages, I finally got a reply from the shipping company, telling me I should get a call to set up a delivery appointment within 24-48 hours. Christmas came and went. Still no beds. I got another email stating I would get a call within 24 hours to set up a delivery appointment. I never got the call. I finally got through to the shipping company via phone and asked them if I could just drive to their warehouse and pick up my packages. Upon arriving at the warehouse, they only had one bed. It took 45 minutes to confirm that ekidsrooms.com had only shipped one bed, even though the shipping confirmation included both beds. By then it was too late to call ekidsrooms.com. This morning when I got in touch with them, they told me that the second bed was coming from a different warehouse and wouldn't be shipped until next Thursday. When I expressed dismay, I was told that it takes 8-10 business days to process and ship and order, and longer due to closures due to the holiday. When I explained that, even with the holiday closures, next Thursday, Jan 4, 2018, is significantly more than 8-10 business days after Nov. 30. The customer service representative offered no apology or concern for my issue, simply stating that the company offered no guarantee for delivery times. She became short and unpleasant when I strongly requested an immediate cancellation of the bed order that had not yet been delivered. It took another phone call for me to get an email confirming my partial cancellation and, even still, I have not received an official cancellation number. Horrible experience, horrible customer service, I would love to return the bed I've already received, but I'm afraid the stress of trying to deal with these people more would make me crazy. Hugely disappointed, I do not recommend ever using this company for any furniture needs in the future.

Horrible customer service. Took 3 months to get the wrong bed delivered. Finally received right product paying the manufacturer directly to deliver.
Ordered the bed on 6/28 said 7-10 days for delivery. On day 22 I received an email that they did not have my bed and to please pick a different one. I decided since it was the bed I wanted I would wait until it "came back in stock" which was supposed to be 3 weeks. Waited 3 weeks and called to check on it. Was given the runaround that they didn't have it yet and this went on for another week or two. By about week 6 and numerous phone calls was told it was "on que" to be shipped that week. Another two weeks go by and numerous phone calls to "superviors" and no one can find it or tell my why it has not shipped out. Another week goes by and I call everyday. Finally one person tells me they "found it" It was hidden in the back of the warehouse in florida and they are not sure why it did not ship to me. Another week and it finally comes. My husband was out of town so I had to wait to open the numerous boxes on the pallet that I had to help the delivery driver push up my driveway bc it was too heavy for him. This is October by the way. Finally open the box and it is the wrong color bed. I ordered Weathered grey and received a graphite color that looked like an espresso brown color. Call the company back and its runaround time again. They said I will talk to my boss and the manufacturer and get back to you on what we are going to do. Every single day I would call and they would say I will call you back tomorrow and let you know. I would wait all day and they would never call, never email and so I would call back before closing and they would say I will call you back tomorrow. Over a week of this again and I finally receive a call from the manufacturer of the bed. He is located in Chicago and has my bed there and he can deliver it on sunday of that week. They have another "mistake" located in Ohio so they will send two guys out to deliver my bed and take my wrong bed back with them. But I needed to cover some of the cost of them doing so. At this point I just wanted my bed that I paid nearly $2,000 for and have waited almost 4 months for. It is finally here but I hope no one ever has to deal with this company like I have. They are rude, no one knows what is going on, and if you do finally receive your item after weeks and months, it may be the wrong item. I was told what the real reason for this is but I would like to give the company a chance to rectify this situation by compensating me for my having the pay the manufacturer directly to redeliver the right bed.

Company issued order confirmation but never shipped the item
Ordered loft bed on October 11, 2017. Received order confirmation by email (see attached). 2 days later, received a phone call from the company saying they could not sell it to us at that price. Spoke with Edward in customer service. He was very unhelpful and did not listen to our concerns at all. The order confirmation should have been honored. I would not recommend this company.

Curbside delivery didn't occur, as we picked up from freight service ABSF. The were attempting to up sell to deliver with lift. Ekidsroom customer service said no they should drop curbside. After ekidsroom and myself contacting them they would not deliver without lift. Frustrated with both parties we picked up the cartons from frieght Comoany, 45 min away from home and 2 cars to have room to load 9 cartons of 321#. After removing packages and confirming parts for assembly, 2 parts are damaged and the touch up kit is missing. Safety slats are black and I thought I order white. I was owed a call on Monday to update me on slats and I was to update her on exact damages. I have also asked for a credit for pick up of order as it didn't deliver. Its took a week for her to even contact me and still no resolution. I am furious and I have damaged goods, item on back order with minimal to no response.

Save your time and energy and go to a local furniture store, spend a few hundred more for quality customer service, delivery, installation and replacement of damaged goods in a timely matter. The service I am receiving is unacceptable and I nor anyone else should such an awful experience.

Multiple attempts via phone and e-mail to get a replacement ladder for one that was damaged during shipping receive no response.
We purchased a bunk bed from eKidsrooms. The boxes arrived with damage which we noted on the delivery receipt. The ladder inside the boxes was damaged when we opened it. We phoned on 9/1/17 and were asked to submit photos of the damage and the receipt via e-mail. An automated e-mail said we'd receive a response within 72 business hours. We received no response. On 9/12/17 we phoned and sent a follow-up e-mail because we had received no response. The person on the phone said they were "filing a claim" with the shipper before they would replace the ladder. I was put on hold for a while and then told they would phone me the next morning. As of 9/19/17 we have received no phone call and still no response to either e-mail. I phoned just now after hours and was told through an automated system that I could leave a message and someone would call back the next day, but then the system automatically says "goodbye" without letting you leave a message.

I had a horrible experience with Ekidsrooms.com.
I placed my order 8/7/17. 3 weeks after placing my order and spending over $4,000, I called to check the status. I spoke with a woman who told me it would be shipped out the following week. The following Friday, I called again because I hadn't received any shipping information. I was told 1 of the dressers was damaged. The man I spoke with told me he would contact me back the following day to see about having the rest of the order delivered. Of course, I didn't hear anything back. 2 1/2 weeks later, I received a notification that my order was being shipped. The shipping company scheduled a time for delivery and my husband and I took off work for that afternoon. When the shipment arrived, the shipping company only had 1 of the 2 pallets. I spoke with them and they told me the driver left one of the pallets at the warehouse and it would be delivered the following day at 12:00. My husband took off work a 2nd day. I called 5 times the following day and the shipment was finally delivered at 5:30 p.m. After all that, I'm still missing 1 dresser. I called again at EKidsrooms and was informed it hadn't left the warehouse yet. The communication on their end is HORRIBLE. Had I known I wouldn't be receiving her dresser until the following week, I obviously wouldn't have taken all of her clothes out of her old dresser. I will never use this company again. It took 6 1/2 weeks to get PART of my order.