Eiland Pools

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This is a travesty I have had [redacted] pools here and they laughed at the over biild and unprofessional installation These people are dishonest and corruptI would not let them build a bird house for me My mistake cost me Please stay away from them [redacted] [redacted]

We have done all that was contracted to do for Mr*** as
well as gone above and beyond to take care of his pool needs including going
out to his house after hours and on SundaysAt this point there is no more we
can do for this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
 This is a travesty.
I have had [redacted] pools here and  they laughed at the over biild  and  unprofessional installation.  
These people are dishonest and corrupt. I would not let them build  a bird house for me.
My mistake cost me  9800.00
Please stay away from them.
 
[redacted]
 
[redacted]

Our service technician examined the Polaris Booster Pump twice and determined it is working properly. Adjustments needed to be made to the Polaris to allow it to function to the customer's satisfaction. The customer is pleased with the...

way everything is running.

The paperwork is available online, which we did tell Mr. [redacted] this and gave him the info.  The
problems with his heat pump, light and any other issues were addressed
immediately and fixed at the time. Anytime Mr. [redacted] called, we would...

send our
technician out as soon as possible. As far as the timer, it was set by the
needs of the heat pump which should be run during the hottest part of the day. Ultimately,
it is the customers’ responsibility during an act of nature such as a hard
freeze, to make sure the pool is set properly for an extreme change in weather.
When he informed us of the damage, we did not tell Mr. [redacted] that it could not
be fixed, but that the manufacturer would not honor the warranty because the
damage was not due to product malfunction but due to an act of nature. Mr.
[redacted] left a message for [redacted] Eiland to call him after being informed of this
and gave a deadline of 5 pm that day for Mr. Eiland to return his call, which
Mr. Eiland was not able to keep due to meetings. When 5 pm arrived, Mr. [redacted]
called back to the store and said he would have someone else fix it, so we
removed him from our schedule.