Ehrlich Pest Control

We sincerely apologize for any inconvenience this issue may have causedA request for a refund was submitted to our corporate office in the amount of $The customer will be reviving the refund within days

[redacted] called to cancel service on 9/15/ Contract states customer may cancel the service agreement at any time with days written notice Refund was credit it back to charge card on 10/25/ Message was left on customer's cell phone that refund was made Please notify if here are further questionsRobb DService Center Manager

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

February 20, 2018Dear *** ***,I am writing in regards to a complaint about our service from *** ** ***.*** *** sign up for our program called PestFree which is billed monthly at$for the convenience to the customer, so they are not paying a large amount timesa
year, and the service are scheduled times a year with warranty year roundCustomermay cancel their services With a Written day notice*** had a service on 5/ 17/ 18& 8/ 16/ 18, We then received a call on 11/28/ that she would like a price reductionAManager called *** from the local of?ce to speak to *** about a reduction inprice she stated she would call back to let them know if she would take the quoteno callback was recorded and service was cancelled on 11/30/December invoice for $50.88Was deducted from *** cards by error, and a refund was place through our Readingof?ce, and should be applied to *** credit card that was used on our accountNofurther refunds should be made *** *** had a service warranty for over 7months with of her services completed.I have also attached a copy of her agreement.Sincerely,Robin D.Service Center Manager

This replaces the previous response file a few minutes agoThe information about the leaves and gutter cleaning was incorrect, although the rest of the response is the same.I started mowing *** ***s lawn in July of after a recommendation from her real estate agentWe mowed when it was needed, and received an e-mail from her on July ** saying "Thanks!" We mowed the lawn a total of eight times between July * and Sept**I e-mailed an invoice to her on October **, and when she said she hadn't gotten it I sent it again on Oct**On Oct** *** *** sent me an e-mail saying "I received your billTell me how to pay with credit card." She gave me the credit card information, but the card was declined twiceSince the house was for sale, she also asked us to rake the leaves in the driveway and clean the guttersMy men spent hours there, part of which was witnessed by her real estate agent, who is willing to make a statement saying that he was there while they were workingTime went by and I did not receive payment, but heard that the house was soldOn Nov** she sent an e-mail complaining that I had no t done all the mowings she was billed for and that the leaves were poorly done, and saying that she would not pay the entire billI spoke to the real estate agent and said that I had no choice but to file a workman's lien on the house since *** *** was saying she would not pay for the services I had renderedOn Nov** *** *** sent payment and then apparently filed a complaint with the Revdex.comI do not understand why someone would not mention any problem with my services when the bill was received, then start complaining only when she had sold the house and I would not have any way to try to collect the money owed me without an expensive lawsuitThere is no merit to her complaint because the work I billed for was done properly and on the dates I billed forHer complaint came only after she told me she was not going to pay me, not at the time the work was done

I spoke with Mr*** on 1/31/regarding his concernsMr*** explained that he did in fact cancel his services with Ehrlich and continued to receive notices of his account being delinquentI contacted our Accounts Receivable department located in Reading, PA to ensure his account was
closed out and that all of the remaining invoices be canceled from the date of cancellationI sent Mr*** an e-mail with my contact information and receipts confirming the cancellation of the services and invoicesI have not heard back from Mr*** since 1/31/

I started mowing *** ***s lawn in July of after a recommendation from her real estate agentWe mowed when it was needed, and received an e-mail from her on July ** saying "Thanks!" We mowed the lawn a total of eight times between July * and Sept**I e-mailed an invoice to her on October **, and when she said she hadn't gotten it I sent it again on Oct**On Oct** MsD*** sent me an e-mail saying "I received your billTell me how to pay with credit card." She gave me the credit card information, but the card was declined twiceSince the house was for sale, she also asked us to rake the leaves in the driveway and clean the guttersMy men spent two days there, at least one of which was witnessed by her real estate agentTime went by and I did not receive payment, but heard that the house was soldOn Nov** she sent an e-mail complaining that I had not done all the mowings she was billed for a nd that the leaves were poorly done, and saying that she would not pay the entire billI spoke to the real estate agent and said that I had no choice but to file a workman's lien on the house since MsD*** was saying she would not pay for the services I had renderedOn Nov** MsD*** sent payment and then apparently filed a complaint with the Revdex.comI do not understand why someone would not mention any problem with my services when the bill was received, then start complaining only when she had sold the house and I would not have any way to try to collect the money owed me without an expensive lawsuitThere is no merit to her complaint because the work I billed for was done properly and on the dates I billed forHer complaint came only after she told me she was not going to pay me, not at the time the work was done

I reject their response. I have spoken with the *** ***, the USA division, regarding this matter, I have been advised fallows:- Leaks do not cause burned out clutches.- They either did not put in a new clutch, they attempted to fix just one piece, or they just plane and simply put it in wrong.- Any "consumer error" is not our responsibility due to the above reasons.- When I told them that German Auto said it was a consumer error from a born and raised in France driver, they literally laughed; Europeans only have manual clutches, so the theory of it's consumer error from someone who doesn't know how to drive a clutch, is preposterous, my husband knows how to drive a clutchTherefore he also knows when the clutch is burning. - Porsche warranties their products for years, unlimited miles(German Auto is not an exception)On May 27th my husband took the Porsche to *** *** ***, to try & fix the AC Belt, which was put back incorrectly and broken due to the incorrect re-installation after "fixing" the clutch, there were no oil leaks. The hour diagnostic performed by German Auto was way offNot to mention that they didn't claim there were oil leaks until after replacing the new clutch kit. *** *** ***:- Put in a new left rear sensor (German Auto did not catch this) - One Axle- Air duct at fan shroud - And verbally advised my husband to take the Porsche back to German Auto due to the clutch beginning to slip again. There were no oil leaks prior to bringing in the car, and there were none afterGerman Auto was attempting to scam us out of another $5,000.00. My husband hired a paralegal by the name of *** ***, to witness as he test drove the vehicle around our neighborhood, he was also present as my husband dropped off the vehicle at German Auto for the clutch issue. Approximately miles were put on the vehicle after pickup. The car was not smoking during the test drive around the neighborhood, there was also no smell presentAs I have stated before when a clutch is burning, it smokes a lot, and smells. However the clutch peddle was not catching until pushed down all the way to the floor boardNo new clutch does this. When dropping off the vehicle my husband told *** (whom he was speaking with, also the mechanic that worked on our vehicle) to look at the vehicle while it was on and in motion, he showed him there were no leaks, no smoke, no smell & informed him of the issue at hand with the clutchAll the while Mr*** took notes. Last Thursday *** called me at work, he admitted we called in months ago, and admitted that leaks don't cause a burned out clutchHe agreed that my husband knows how to drive a clutch, but that they still are not going to warranty the product, and workI informed him that Porsche warranties their product for years, he had nothing to say to thatAs they stated in their first response, they record all conversationsSo they should send that to you. The fact of the matter remains, they either did not put in a new clutch kit maybe because they tried to just fixing one piece, but charged us for the whole kit, or they really did put in a whole brand new clutch kit, but put it in severely wrongEither way, I was doing them a courtesy by bringing the car back to them, and giving them the opportunity to fix their mistake, I gave them yet another courtesy in attempting to resolve the matter through Revdex.com, I am out of courtesy, I have contacted the *** ***, there will be repercussions for their actions, what they did was either just wrong or a scamEither way it is their responsibility to fix the issue at hand. Regards,*** ***

I received the complaint letter and after review I looked in to Mr***'s account and noted that his service was cancelled and his account closedUnfortunately, our system generated his next invoices and they were sent before the system processed the cancellation.As of now, his account is in
fact closed and no further balances are owed, All finance charges have been removed as he requested.He should no longer receive any invoices or statements.-- *** ***District ManagerMassachusetts, Rhode Island** *** *** *** *** **
*** ** ***
* ***
** ***

Revdex.com:At this time, I have not been contacted by Robert Jaquis RHJ Construction regarding complaint ID ***I insist in my complaint since I was charged for jobs and dates that were not doneI was also threatened by the owner with filing a lien on my property, a bad faith
abusive tactic .Please resend claim to this address newly found : RHJ CONSTRUCTION *** *** *** ** *** *** * ***,owner.Sincerely,*** ***

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

[redacted] called to cancel service on 9/15/17.  Contract states customer may cancel the service agreement at any time with 30 days written notice.  Refund was credit it back to charge card on 10/25/17.  Message was left on customer's cell phone that refund was made.  Please...

notify if here are further questions. Robb D. Service Center Manager

see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unfortunately [redacted] is not conveying that he offered several times to do the fall leaves cleaning IN THE WHOLE PROPERTY not only the driveway. I accepted it for the whole property and instructed him to do it at the end of November since there were leaves falling still. I never asked him only the driveway.He wrote in his invoice " 11/** 2 guys 8 hrs mow and mulch leaves and blow off lawn" .As he recognizes he only did the driveway. So  2 men in 8 hrs. should be able to clean way much more than a driveway. He charged $500.00 for it. I doubt the witness he offers was watching the men for 8 hours. I have pictures of the lawn full of leaves, driveway and all to prove my point.As for making the claim after I paid I already explained that he threatened with a lien in my property and I am very careful about my credit score.His response is not satisfactory and I ask for a refund of $ 800.00[redacted] [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[redacted] sent me an invoice in September 2016 after the fact. My instructions from the beginning were to notify me every time he did the mowing so we could check on the completion of each job. Instead after complete silence  he sent me a bill 3 months later for July, August and September for $800.00 dollars. During all that time we had not notice of dates of mowing and you could not tell if he had mowed because it has not been a rainy summer so the grass did not grow that much. When he offered to do the fall leaves cleaning it was for the WHOLE property not for the driveway only. That is why when us and my caretaker had to rake plenty of leaves I realized that it was a poor job if it was done at all.He also claims it was done on 11/** and my instructions were to wait till the following week since the leaves were still falling.The house has not been sold. I wonder where he got his information.It is still ours.We were very unhappy with the jobs, the threats and the abuse of his lien rights that is why the checks were sent to the realtor who recommended him. As for the timing of the complaint I did not file  with Revdex.com before but after paying because of the threat of a lien and I have an excellent credit score that I take care of. I request a refund of $800.00    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The repairs performed on this vehicle were over a year ago and are passed warranty period. The customer was advised at the time of repairs and signed their signature to their repair order at time of pick up which stated "severe oil leaks, vehicle is unsafe to drive, customer was...

advised and declined further repairs etc. etc." We saved the original failed clutch from this vehicle that we replaced do to the memorable experience with this customer upon there last visit in. It has the matching production date code of the vehicle and is very obviously failed. We showed them these parts when thay came to pick up the vehicle. Again reiterating this vehicle should not be driven but towed due to the further repairs it needed. We never replaced the A/C belt, the customer was never charged for this repair and it is not a charge on their invoice.We record every phone call made to and from our business. We have no record of a call being made to or from this customer since they picked up vehicle on 11/8/13 at 4:31pm.

Revdex.com complaint ID: [redacted]According to our records for [redacted] account, the service was cancelled on10-31-16. Her request did come into our retention team on 10-28-16. We did notprovide any services outside of her corrective services provided on 5-16-16 and 5-25-16.Ehrlich only charges for...

services rendered. The Pestfree 365 was never started thereforeno charge was made. [redacted] owes nothing.We apologize for the confusion with our phone service. Since the incident our customerservice team has been working diligently on correcting wait times and communicationerrors.Sincerely,Christopher S[redacted]Service Center Manager

We sincerely apologize for any inconvenience this issue may have caused. A request for a refund was submitted to our corporate office in the amount of $140. The customer will be reviving the refund within 30 days.

We have looked into this and the invoice was canceled and the customer should not receive any additional communication. This account has never been submitted for collection and will have no impact on her credit in any way.