EGV Companies

I paid the $100 down payment on the car warranty knowing I could cancel within 30 days. The rep had identified the company as Omega Auto Service. I never received anything in writing from them, not even an email. I called to cancel on the 28th day. The company now called themselves Vanguard Vehicle Armor. The rep told me if I canceled, the company would "disqualify" my car on some non-existent state database, that I'd be paying $400 for an oil change without the warranty, and endless other nonsense. I told him he was wasting his time so he finally agreed to the cancellation. Coincidentally it was the next day that I received a booklet and a card from Vanguard describing their coverages. The problem is it was for the WRONG CAR. But I was pleasantly surprised when I received my refund yesterday, only two days after I called to cancel. This morning at 3:30 am I got a text from American Express saying they had just declined a charge for $185 from EGV Companies. Unbelievably, the company tried to charge me again under a different name. I let American Express know the charge was indeed fraudulent. They canceled my card and are sending me a new one. It's a bit of a hassle, but at least I know these criminals can't try to rip me off again. I can't understand why they haven't been shut down.

This Home Warranty Resolutions doesn't have a website to access my acct. The phone # from my AMEX statement lists a # belonging to EFS Engineering specializing in Manufacturing, contracting and distributing fire and smoke products for construction sites. Really, no website?! I've filed an inquiry with the BBB.

I called the customer service to inquire about cancelling a 3 yr warranty plan I purchased on 9/30/2022 due to I am purchasing a new vehicle and this is no longer needed as I will be trading the car. I was told I needed to send back the whole book, fill out the cancellation page, and have the mileage notarized. I was also told my CC on file would be refunded and would take 20 days. I informed her (Heather Sharp) that I do not carry a balance and it states a Refund Check would be sent. She then had me call another number which I spoke with the rudest customer service guy ever! He is the one that said I needed to send back the whole book, notarize my mileage and cancel page filled out. I told him I wanted a refund check and he bluntly said that's not how they do business! I said I would not ever recommend them and will give a bad review and he didn't care. I was so angry I hung up. If I need to contact a lawyer or Better Business Bureau then I will do so. It is the principal at this point. I haven't had this plan a year yet and I want my refund for remaining amount in the form of a check. Please reply with proper instructions or I will seek legal aid.
Mary O.

I got a check for 30$ in the mail. I assume it's a scam. Don't cash these. It is to entrap you I am sure.

I got a message in the mail saying that my car warranty was expiring and that it was urgent and I needed to call the number. The guy on the phone was pushy and told me “this is something everyone gets I don’t why you’re confused about this”. As a first time car buyer, I was so confused and only agreed to pay after I confirmed it was refundable. I should have known it was a scam—the seller didn’t let me hang up to call my boyfriend to confirm this was something I needed. I asked if I could call my boyfriend and call back, and he said “absolutely not”. I looked up the company afterwards and found out it was a scam. I called back right away for a refund, and the guy told me he would put me on a list to get a call back. I never received a call back. When I called again, I refused to get a call back and instead said I needed to speak to a representative and was hung up on. These people are scummy, do no business with them. If they don’t give me a refund, I intend to pursue legal action and already have a lawyer lined up.

This is the most ridiculous thing I’ve been through .I knew something was off when the dude kept asking me for my debit card info instead of telling me about what the heck I was getting myself into . I paid over $195.00 thinking this had something to due with my dealership, but after calling my dealership they told me this scam has no affiliation with them I got so Angry. If I don’t get my refund and my info deleted out of their system I’m definitely suing , and I’ve already contacted my lawyer so if something doesn’t happen soon it’s court.

I'm a new car owner so there was a lot of things that I was not aware of. I take full responsibility that I should have done more research before contacting this company. I first received a letter in the mail from them (Motor Vehicle Services Notification) saying that my warranty has ended. I was worried and called them as soon as I can. And as gullible as I am, they managed to get about $2700 out of me for their extended warranty. For the rest of the day I had a knot in my stomach and decided to call them the next day to cancel. When I did ask for a refund they did everything they could to stop me as well as to belittle me and say that "within their good nature" they cannot give me a refund. Yet, when ask why a refund is impossible they say I'm allowed to ask for a refund at anytime. Doesn't make sense does it? Why give me that "privilege" when you are doing everything you can to take it away from me. I called twice that day and failed to get a refund. I then had enough and called again the following day, much more firm this time that I demanded the refund. This time with the man on the other line was laughing at me throughout the process while still ignoring my request. I have never experienced such humiliation from any customer service. And poor customer service should be enough to turn anyone away from a company. Finally, I was told that my refund has been processed and I will get my money back next week. I am holding them up to that and intend to take legal actions if I don't see my money back in my bank account.

I called this morning after receiving Immediate Response to this Notice Required...The representative made it sound like he knew exactly what I wanted to hear. I signed up like an *** and gave my account info 395.00 was drafted from my account. After thinking I hope this is legit I then started thinking he didn't ask for the VIN number or the exact mileage. Why would they just give me a policy coverage and not have this information just the make and model of the vehicle. I was told after telling them I couldn't afford the down payment of 795.00 and 395.00 a month for 12 months they would work with me. 395.00 down and 228.48 for 21 months starting June 18th. I was active but coverage wouldn't start for 30 days. I then wanted to check out the Egv Companies that was listed on my checking account and noticed they had several complaints. I decided I can't get involved with this. Really I can't afford to have money drafted from a company that's not reliable. I called the bank and now I'm having them to dispute the charges. I then called Egv or better yet the spam name that comes up when he tried calling me back...AMAZING! I told another rep I wanted to cancel my policy. He continued in a very non-professional way asking why why why. I would tell him reasons and all I would get is why!!!! I finally hung up and he would call back. I can't deal with this type of company. You want to work with someone you trust and I didn't get that feeling. This representative was totally unprofessional. I want my 395.00 back it's only been 2 hours since supposedly I was active in their system. I haven't even received an email of policy.

I'm thankful I did research before calling these people. I have gotten numerous automated calls about my warranty expiring. Got a postcard in the mail with urgent language--scare tactics basically. MUST CALL WITHIN 5 days!!! My warranty is through my car dealership's contractor, IWS, not this company EGV Companies. Unfortunately my information must have been sold or maybe they can research it. But they know my address, make/model of my car and my VIN#. Please do not buy anything from these scammers. Have yourself the headache!

Criminals who engage is using Robo callers from India, lie sell outrageously expensive car warranty programs using high pressure tactics and won’t take no for an answer. They never stop calling.

I received a notice in the mail regarding a warranty on my 2017 Mitsubishi Sport Outlander . I called and spoke to a representative- I was told this was for my expiring warranty and was instructed that I needed it to keep my warranty. I basically called in a panic because I'm a first time car owner and not privy to this stuff. I ended up authorizing the payment for this warranty. I spoke to the Mitsubishi dealer and they informed me this company is a scam, and that I already have a 3 year manufacturer warranty on my Sport Outlander Sport

I received a notice in the mail regarding a warranty on my 2016 Volkswagen Jetta. I called and spoke to a representative- I was told this was for my expiring warranty and was instructed that I needed it to keep my warranty. I basically called in a panic because I'm a first time car owner and not privy to this stuff. I ended up authorizing the payment for this warranty. I spoke to the VW dealer and they informed me this company is a scam, and that I already have a 2 year manufacturer warranty on my Jetta since it's CPO.

Last year I purchased a 2017 Nissan Sentra. After I moved to different state and replace my license plate for the state which I moved in. I started receiving seemingly official letters about an extended warranty. The letter includes all my car's information and deadline. Since I just bought a car and after one year warranty, I thought is would be the same warranty. I talked to a representative who talked me into coverage and told me the one year warranty I got is also from them. After that I found out that it is not truth. I called back to customer service and I was told I can not cancel the policy unless I get rid of my car since it is bind to my car. I just got this policy less than one month since they charged my first month down payment through cell phone. And on the policy which they sent to me, they even say if you cancel your policy in one month, you will get full refund. Then I don't understand what happened. Upon review of your company, I feel I have been mislead and I want my money back as well as immediate termination of any contract.

I received an envelope in the mail stating the vehicle I recently purchased needed it's factory warranty extended. After calling to figure out what it was all about, the young man I spoke with pressured me extremely hard to get the service plan. Didn't even ask me if I wanted it, instantly just said "so what's the card number to charge". He didn't explain the situation too well, I ended up taking his word and getting the plan. During the whole process having instant regret. I hang up and instantly check online to see reviews and hear what others have to say. After seeing all the dreaded problems people were encountering I decided to call and cancel. I CALLED 1 HOUR AFTER ACTIVATING THE PLAN TO CANCEL. The person that answers this call now starts off by saying " well this isn't a savings account so you aren't getting the money back you paid." . Even though I only had the plan for an hour, he then begins to say " I won't be able to cancel unless you give me a good reason." I told him how the gentleman before him never told me I wouldn't be able to cancel, provided me with false or inaccurate information. I inform him how I seen on my banks forum, they were being called a scam and I didn't want to be involved. He tried forcing me to tell him what my bank provider was. After telling him that has no concern and I want it to be canceled, he says "since you won't tell me I will just go find out for myself with the card you have on file.". Then proceeds to put me on hold, once he returns he says " I'm going to transfer you to someone else". He puts me on hold again and I sat here on hold for over 20 minutes. They are refusing to give me my refund for a service I only had for an hour. These people are terrible, their service is bottom of the barrel. I would never like to deal with these people again. This second guy I spoke to never even disclosed his name.

This company has called us over 15 times (even after we have asked repeatedly to be put on a DO NOT CALL LIST. The call starts by the company claiming that their records indicate your vehicle has fallen out of warranty, even though they do not know your vehicle make, model, vin# or any other information. They will try to sell you a 'bumper to bumper' warranty without providing any policy and say that the policy can only be seen AFTER you purchase it and that you must purchase it over the phone right then and there for it to be good. They have cursed at us, have threatened and even harassed us after we have told them that we're not interested. This is a complete scam and the company goes by different names which include: *** , ***, ***(Florida License Number ***), ***, ***, and EGV Companies, Inc. --- This is a complete scam to just take your money over the phone via a credit card -- be warned.

Have been satisfied customer for 10 years and 3 vehicles. Just sold 2007 Tundra for top dollar because offered to transfer warranty. Warranty accepted by local Toyota dealer. $800 water pump cost me $100. Just bought used Mustang from Ford dealer who wanted $3750 for coverage vs $2700 from these people (5 yr, 100 K miles).

I purchased a Hyundai Elantra back in January and then out of. Iwhwre a few weeks ago I get something saying I NEED a warranty and that it was like some sort of insurance. I have tried to resolve this and literally cannot get a hold of my account or anything. I was charged 150 on April 26 and then 181 today which overdrafted my account?!? I want this plan cancelled and a refund please. I was scammed.

Last year I purchased a 2013 Ford F150 and shortly after I started receiving seemingly official letters about an extended warranty. The Letterhead even says Ford. I talked to a representative who talked me into coverage, after which I had second thoughts. I called back to cancel and after being placed on hold and bounced around, I was talked back into the warranty again. Upon review of your company, I feel I have been mislead and I want my money back as well as immediate termination of any contract.

I received a notice in the mail, I thought was for the mgf warranty on my car. I called and spoke to a representative. I was told this was for my warranty, and was told that I needed it to keep my warranty. I really did not understand what the guy was talking about. I ended up authorizing the payment for this warranty. After getting with KIA Dealer they told me this is a scam, I already have a mgf warranty with KIA

Company is a front for a third-party extended warranty fraud program.

The company sets you up with a contract that has no meaning. charges you money and places you on a contractual payment program. This is only after harassing you to give them all and I mean ALL of your personal information because without it they wont be able to scam you.

My problem is I am in a FAKE contract that I do not want to be passed on to any creditors.

I have been charged already and wish to have my contract terminated without contest.