September 16, Dear MsCameron:I acknowledge receipt of your September 11, follletter for the above-referenced consumerPlease be advised that the above account is closed in our officeIt is NCO's intent not to have any further communication with Buck Green in reference to the above account.Please be advised that we have contacted the credit bureaus that we do business with, with our request to delete our listing of the above-referenced account from Buck Green's credit profileSince Buck Green's social Security number was not included in the complaint, we cannot be certain that our request will be accurately processed by the credit bureaus notifiedNCO Financial Systems, Inccannot affect a change to how any other company or entity may have listed the account on Buck Green’s credit profile.Further inquiries regarding the above account may be directed to City of Seattle City Light at 5" Ave., Suite 4250, Seattle, WA 98124.Federal and state law prohibits certain methods of debt collection, and requires that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain,Very truly, Cathy B Consumer Affairs Team Lead
June 5,2014Dear [redacted] :I acknowledge receipt of the May 30, complaint for the referenced consumerNCO has searched its databases using the information supplied by the consumer and was unable to identify the specific account that is the subject of the consumer's complaint.In order for us to move forward, we need specific identifying information including, but not limited to: the consumer’s full name and social security number; the name of ,the original creditor; the creditor’s account number or reference number; the billing address of the account; copy of the consumer credit report showing NCO’s listing; and, any other specific information relating to the consumer so that a full search can be completed.Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ricogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Until such information is received, as noted, we cannot proceed with the research regarding this complaintPlease forward the requested information to the attention of the undersigned at: NCO Financial Systems, Inc., P.OBox 15035, Wilmington, DE 19850.Very truly yours,
February 14, Dear ** [redacted] : I acknowledge receipt of your February 7, complaint for the above referenced consumer Please be advised NCO has closed the referenced account in our office as paidEnclosed please find a copy of the payment historyIn addition, please be advised that we have contacted the credit bureaus that we do business with, with our request to delete our listing of the above-referenced account from the consumer’s credit profile for the social security number we have listed in our recordsPlease be advised that NCO Financial Systems, Inccannot affect a change to how any other company may have listed the above account on the consumerIt is NCO's intent not to have any further communication with [redacted] in reference to the above account Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain, Very truly yours,
June 18, 2014Dear [redacted] : I acknowledge receipt of your May 29, complaint regarding the above reference accountPlease be advised that NCO is collecting on an account that [redacted] University forwarded to NCO with a total balance due of $Please note that the account relates to unpaid fees in the amount of $that [redacted] * [redacted] still owes to the UniversityNCO does not own this account and was only retained to perform collection activityWhen the account was placed for collection, the University added an additional $to the principal balance as a charge for collecting on the accountPlease note that before [redacted] * [redacted] account was forwarded to NCO, the University advised [redacted] * [redacted] if the account should be placed for collection, [redacted] * [redacted] would be responsible for paying the collection feesAccording to NCOs account notes, NCO has already mailed him the validation materials relating to this accountNCO is forwarding you the validation that NCO already sent that reflects that [redacted] * [redacted] owes $for unpaid feesNCO is also forwarding you billing statements that the University sent before the account was placed for collection Please note that per the Universitys guidelines, NCO does not have the authority to settle his accountNonetheless, in response to [redacted] * [redacted] s complaint, the client has agreed to waive the $in collection costs as a courtesyNCO has updated the account to reflect that [redacted] is now only responsible for paying the $principal balanceNCO has updated the account to prevent NCO from initiating communication with [redacted] * [redacted] and has also transferred the account to a managers queuePlease advise [redacted] * [redacted] that he may contact [redacted] directly at ###-###-#### to discuss repayment optionsFederal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,
May 12, 2014Dear [redacted] , I acknowledge receipt of the April 29, complaint for the above reference accountPlease be advised that NCO has closed the above referenced account in NCOs systemFor further inquiry please contact [redacted] Med Center Professional Fees at: [redacted] relating to the above accountIt is NCOs intent not to have any further communication with [redacted] in reference to the above account".Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.fic.gov- -Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain,Very truly yours,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint Detail NCO calls me constantlyToday they called me at 839am, 1107am, 159pmthey sometime call as may as times a day Desired Settlement Please contact me by us mail only with your name clearly marked so I can discard it without opening Desired Settlement: Stop Contacting Me
NCO may not be able to find reference to my complaint because it is under the name [redacted] My maiden name is [redacted] and somehow [redacted] 's account was linked to my social security number, last digits ***
July 16, 2014Dear [redacted] :I acknowledge receipt of the July 11, complaint for the above referenced matterPlease be advised that NCO has closed the referenced account in our officeIt is NCO's intent not to have any further communication with [redacted] in reference to the above account.Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.govShould I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain, ,Very truly yours,Cathy B Consumer Affairs Team Lead
June 3, Dear [redacted] I acknowledge receipt of the May 23, complaint for the above matterPlease be advised that NCO has closed the above account in our officePlease note that we have contacted the credit bureaus that we do o business with, with our request to delete our listing of the abovereferenced account from the consumers credit profile for the social security number we have listed in our recordsNCO Financial Systems, Inccannot affect ” a change to how any other company may have listed the above account on consumers credit profileIt is NCOs intent not to have any further communication with [redacted] in reference to the above account."Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain, Very truly yours,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
June 5, 2014Dear [redacted] : I acknowledge receipt of your May 30, follow up complaint for the abovereferenced consumerAs previously advised in my May 29, response letter, NCO has closed the abovereferenced accounts in our office as paidPlease note that we have contacted the credit bureaus that we do business with, with our requestto delete our listing of the abovereferenced accounts from [redacted] s credit profileSince [redacted] s social security number was not included in the complaint, we cannot be certain that our request will be accurately processed by the credit bureaus notifiedPlease have [redacted] provide his social security number to [redacted] at ###-###-#### to accurately make sure the deletion is processedIn addition, note that it may take 45-days to completely be removed from [redacted] s credit profileFederal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP, or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.govIt is NCOs intent not to have any further communication with [redacted] in reference to the above accountsShould I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain,Very truly yours,
Complaint: [redacted] I am rejecting this response because: I disagree with NCO Consumer Affairs Team Lead [redacted] explanationNCO called me before for this matter and I already explain them the situationThey told me that they make a mistake and will delete the account but they sent to credit bureau instead to destroy my FICO scoreThis is a criminal case they should be prosecutedRemove or correct this information from my credit report Respectfully, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Per NCO Financial Systems response they have stated: "I acknowledge receipt of the March 17, complaint for the referenced consumer." Which this would be me [redacted] A [redacted] NCO further states "In order to further investigate [redacted] E [redacted] 's allegations, NCO requests that [redacted] E [redacted] forward a copy of his most recent credit report displaying NCO's listing." It would be impossible to forward NCO a copy of [redacted] E [redacted] 's credit report since I am not that individual and do not have access to their credentials to do thatAs per my complaint they have reported on my credit report for [redacted] A [redacted] I have contacted the company and provided my name, address, and social security numberNCO could not find any information with my personal informationThe two different individuals named in the initial complaint said that everything should be removed, and that is what I would like to see happenI don't understand how they can not find me within their records with my information, and then request that I provide some other individuals credit information Regards, [redacted]
-------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Wed, Aug 20, at 12:PMSubject: Fwd: ID [redacted] To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Tue, Aug 19, at 12:PM Subject: ID [redacted] To: [email protected] am writing in response to a compliantOnce the Revdex.com contacted NCO, they removed the incorrect informationI wanted to notify you that this is now closed but the original complaint was valid at that timeIf there is anything else that I need to do, please let me knowThank you! [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
August 4, 2014Dear [redacted] I acknowledge receipt of your July letter for the above consumerPlease be advised this complaint relates to a pending litigation matter that is being handled by NCO's outside counselAs such, a full response will not be provided relating to this matter.Please be advised that the account balance may be periodically increased due to the addition of accrued interest or other charges as provided in the agreement with the original creditor or as otherwise provided by state law.Federal and state law prohibits certain methods of debt collection, and requires that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.fic.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain,Very truly yours,Cathy BConsumer Affairs Team Lead
September 16, Dear MsCameron:I acknowledge receipt of your September 11, follletter for the above-referenced consumerPlease be advised that the above account is closed in our officeIt is NCO's intent not to have any further communication with Buck Green in reference to the above account.Please be advised that we have contacted the credit bureaus that we do business with, with our request to delete our listing of the above-referenced account from Buck Green's credit profileSince Buck Green's social Security number was not included in the complaint, we cannot be certain that our request will be accurately processed by the credit bureaus notifiedNCO Financial Systems, Inccannot affect a change to how any other company or entity may have listed the account on Buck Green’s credit profile.Further inquiries regarding the above account may be directed to City of Seattle City Light at 5" Ave., Suite 4250, Seattle, WA 98124.Federal and state law prohibits certain methods of debt collection, and requires that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain,Very truly, Cathy B Consumer Affairs Team Lead
June 5,2014Dear [redacted] :I acknowledge receipt of the May 30, complaint for the referenced consumerNCO has searched its databases using the information supplied by the consumer and was unable to identify the specific account that is the subject of the consumer's complaint.In order for us to move forward, we need specific identifying information including, but not limited to: the consumer’s full name and social security number; the name of ,the original creditor; the creditor’s account number or reference number; the billing address of the account; copy of the consumer credit report showing NCO’s listing; and, any other specific information relating to the consumer so that a full search can be completed.Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ricogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Until such information is received, as noted, we cannot proceed with the research regarding this complaintPlease forward the requested information to the attention of the undersigned at: NCO Financial Systems, Inc., P.OBox 15035, Wilmington, DE 19850.Very truly yours,
February 14, Dear ** [redacted] : I acknowledge receipt of your February 7, complaint for the above referenced consumer Please be advised NCO has closed the referenced account in our office as paidEnclosed please find a copy of the payment historyIn addition, please be advised that we have contacted the credit bureaus that we do business with, with our request to delete our listing of the above-referenced account from the consumer’s credit profile for the social security number we have listed in our recordsPlease be advised that NCO Financial Systems, Inccannot affect a change to how any other company may have listed the above account on the consumerIt is NCO's intent not to have any further communication with [redacted] in reference to the above account Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain, Very truly yours,
June 18, 2014Dear [redacted] : I acknowledge receipt of your May 29, complaint regarding the above reference accountPlease be advised that NCO is collecting on an account that [redacted] University forwarded to NCO with a total balance due of $Please note that the account relates to unpaid fees in the amount of $that [redacted] * [redacted] still owes to the UniversityNCO does not own this account and was only retained to perform collection activityWhen the account was placed for collection, the University added an additional $to the principal balance as a charge for collecting on the accountPlease note that before [redacted] * [redacted] account was forwarded to NCO, the University advised [redacted] * [redacted] if the account should be placed for collection, [redacted] * [redacted] would be responsible for paying the collection feesAccording to NCOs account notes, NCO has already mailed him the validation materials relating to this accountNCO is forwarding you the validation that NCO already sent that reflects that [redacted] * [redacted] owes $for unpaid feesNCO is also forwarding you billing statements that the University sent before the account was placed for collection Please note that per the Universitys guidelines, NCO does not have the authority to settle his accountNonetheless, in response to [redacted] * [redacted] s complaint, the client has agreed to waive the $in collection costs as a courtesyNCO has updated the account to reflect that [redacted] is now only responsible for paying the $principal balanceNCO has updated the account to prevent NCO from initiating communication with [redacted] * [redacted] and has also transferred the account to a managers queuePlease advise [redacted] * [redacted] that he may contact [redacted] directly at ###-###-#### to discuss repayment optionsFederal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,
May 12, 2014Dear [redacted] , I acknowledge receipt of the April 29, complaint for the above reference accountPlease be advised that NCO has closed the above referenced account in NCOs systemFor further inquiry please contact [redacted] Med Center Professional Fees at: [redacted] relating to the above accountIt is NCOs intent not to have any further communication with [redacted] in reference to the above account".Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.fic.gov- -Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain,Very truly yours,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint Detail NCO calls me constantlyToday they called me at 839am, 1107am, 159pmthey sometime call as may as times a day Desired Settlement Please contact me by us mail only with your name clearly marked so I can discard it without opening Desired Settlement: Stop Contacting Me
NCO may not be able to find reference to my complaint because it is under the name [redacted] My maiden name is [redacted] and somehow [redacted] 's account was linked to my social security number, last digits ***
July 16, 2014Dear [redacted] :I acknowledge receipt of the July 11, complaint for the above referenced matterPlease be advised that NCO has closed the referenced account in our officeIt is NCO's intent not to have any further communication with [redacted] in reference to the above account.Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.govShould I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain, ,Very truly yours,Cathy B Consumer Affairs Team Lead
June 3, Dear [redacted] I acknowledge receipt of the May 23, complaint for the above matterPlease be advised that NCO has closed the above account in our officePlease note that we have contacted the credit bureaus that we do o business with, with our request to delete our listing of the abovereferenced account from the consumers credit profile for the social security number we have listed in our recordsNCO Financial Systems, Inccannot affect ” a change to how any other company may have listed the above account on consumers credit profileIt is NCOs intent not to have any further communication with [redacted] in reference to the above account."Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain, Very truly yours,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
June 5, 2014Dear [redacted] : I acknowledge receipt of your May 30, follow up complaint for the abovereferenced consumerAs previously advised in my May 29, response letter, NCO has closed the abovereferenced accounts in our office as paidPlease note that we have contacted the credit bureaus that we do business with, with our requestto delete our listing of the abovereferenced accounts from [redacted] s credit profileSince [redacted] s social security number was not included in the complaint, we cannot be certain that our request will be accurately processed by the credit bureaus notifiedPlease have [redacted] provide his social security number to [redacted] at ###-###-#### to accurately make sure the deletion is processedIn addition, note that it may take 45-days to completely be removed from [redacted] s credit profileFederal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP, or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.govIt is NCOs intent not to have any further communication with [redacted] in reference to the above accountsShould I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain,Very truly yours,
Complaint: [redacted] I am rejecting this response because: I disagree with NCO Consumer Affairs Team Lead [redacted] explanationNCO called me before for this matter and I already explain them the situationThey told me that they make a mistake and will delete the account but they sent to credit bureau instead to destroy my FICO scoreThis is a criminal case they should be prosecutedRemove or correct this information from my credit report Respectfully, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Per NCO Financial Systems response they have stated: "I acknowledge receipt of the March 17, complaint for the referenced consumer." Which this would be me [redacted] A [redacted] NCO further states "In order to further investigate [redacted] E [redacted] 's allegations, NCO requests that [redacted] E [redacted] forward a copy of his most recent credit report displaying NCO's listing." It would be impossible to forward NCO a copy of [redacted] E [redacted] 's credit report since I am not that individual and do not have access to their credentials to do thatAs per my complaint they have reported on my credit report for [redacted] A [redacted] I have contacted the company and provided my name, address, and social security numberNCO could not find any information with my personal informationThe two different individuals named in the initial complaint said that everything should be removed, and that is what I would like to see happenI don't understand how they can not find me within their records with my information, and then request that I provide some other individuals credit information Regards, [redacted]
-------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Wed, Aug 20, at 12:PMSubject: Fwd: ID [redacted] To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Tue, Aug 19, at 12:PM Subject: ID [redacted] To: [email protected] am writing in response to a compliantOnce the Revdex.com contacted NCO, they removed the incorrect informationI wanted to notify you that this is now closed but the original complaint was valid at that timeIf there is anything else that I need to do, please let me knowThank you! [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
August 4, 2014Dear [redacted] I acknowledge receipt of your July letter for the above consumerPlease be advised this complaint relates to a pending litigation matter that is being handled by NCO's outside counselAs such, a full response will not be provided relating to this matter.Please be advised that the account balance may be periodically increased due to the addition of accrued interest or other charges as provided in the agreement with the original creditor or as otherwise provided by state law.Federal and state law prohibits certain methods of debt collection, and requires that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.ncogroup.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.fic.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain,Very truly yours,Cathy BConsumer Affairs Team Lead