Efficient Transportation

Efficient transportation Inc headquarters is located at 501 West Broadway San Diego CA 92101 and the local branch is located at 626 Rxr Plaza Uniondale NY 11556. The client did received his shipment in 2 different parts on two different dates because there were some mistakes made while... they were loading his shipment for delivery and we at Efficient Transportation did apologize for the mistake and for the inconveniences we did give the client a discount . We don't make promises , we work by our contract. The contract clearly states that the delivery window is 15-45 days and the client didn't not pay for an exclusive truck so therefore , his belongs were loaded with other client items that was put onto another truck not a third party. The client claimed he had missing boxes and some damages , he was asks to send pictures of the damages and make a list of the missing items, which was needed to process an insurance claim. The insurance claim was process and there was a settlement based on .60cent per pound for $300 , the client denied the settlement.

We had an emergency USDOT inspection that was last minute on our endAll our trucks had to be heldWe let the client know within hours to allow him time to find another moverWe are able to offer him a more reasonable settlement for his inconvenience, but he is requesting an unreasonable amount of the difference between his estimate and what he has to pay for doing the ove on his ownWe would love to help but this is not possible

Due to a lab in our insurance we were unable to operate Mr. [redacted] move for the date scheduled (1/31/2016) , as soon as we found out that we were unable to move the client, we contacted him right away and notify him and asks if it was possible to move him the following week, he said that will not be... possible , a follow up email was sent the day after the schedule date to let him know that we found someone to accommodate him on 2/2/16 but he declined.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

As stated before delivery is not guarantee delivery date, there is a window for delivery and the client fails to understand that there is a window The client has a claim in process for damages, it takes 30- days for settlement , once it's settled we will update the customer

Client was picked up in September of policy regarding payment of the total of bill, is 50-70% at pick up by the driver, or at least before the goods are release out of California and the remainder at deliveryThe reason for this is because it cost about 50-70% of the bill to transport the shipment across state lines, and when clients lags on payment it interrupts an efficient cash flowIt makes it extremely difficult to run a businessIn this case, we made an exception and took approximately 30% of the bill at pick up, because the client was not willing to adhere to our company policyLater , I called the client and explained, that although the driver on day of pick up only took 30%, I couldn't ship it out of CA until an additional , at minimum 20%id received After lots of yelling and after lots of accusations from the client, of lying, cursing, etc, we agreed on making ANOTHER exceptionWe honestly did not want to , because seeing how the client reacted at this point, we were very fearful of shipping a job out , incurring the expenses , and not getting paid once arrived at the client's new destination (this has happened before)However, we did so anywayItems were delivered in the new state, and as suspected, client either could not or did not want to pay the balanceAt this point we have not received the balance owedThe items are in a storage facility, and once payment is received we will GLADLY send the client the keysWe are eager to resolve this and close the file, as it has been going on for about two monthsAt this point, client is risking the file sent over to bill collections/auctioning of goodsWE OF COURSE DO NOT WANT TO GO THIS ROUTE,BUT HAVE NO CHOICE WHEN A CLIENT REFUSES TO COOPERATE WITH OUR POLICIES AND GENERAL BUSINESS PRACTICESTHE CLIENT OWES CLOSE to $We cannot take a loss of this much money or any moneyRegarding the alleged "fake" addresses [redacted] is a high rise office building where our previous location wasThe [redacted] is an office space we currently rent from a realty officeThe storage address in [redacted] is the location of a public storage where the clients goods were stored at

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The document signed both by me and [redacted] said nothing about my price being subject to his taking a correct inventory He errors in inventory are of his consequence, not mineThe document we both signed says BINDING ESTIMATE in big red letters at the top and a price of $3,at the bottomAfter that, nothing else mattersI'm assuming this is how they work their scamNot a single item was added to my home between the estimate and loading dateThe facts are that they gave me a BINDING ESTIMATE and then did not honor it, causing me to spend in excess of $2,to fix their error or scam] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I was not told about the truck until several phone calls I made to the companyI started calling their New York office to even get responses from the San Diego officeI was not told about the first time the truck broke down, until after the second incidentEvery week, since May 2016, I was being told my things would be delivered by the end of the weekWhy wasn't I told when the truck broke down the first time, when I was calling -times a week? Why did I have to "beg" for information on the services they were providing? My things were delivered within the limitations of the contract, but the fright company they used just as was horribleI was threatened several times by the Manager(***) and the driver to withhold my thingsNow, I have to see how things go with the damages to my things Regards, [redacted]

Good Afternoon,We have not put in a claim for the damage to the coffee table and we do not wish to do so eitherWe have been through enough aggravation with the company in reference to the complaint and do not wish to add more to itWe have decided to let the damage issue go and are more focussed on the complaint and the compensation for all the trouble we had to be put through unnecessarilyGetting an understanding oh why everybody we dealt with at the company continued to misinform us and NOBODY took the necessary steps to clarify with us on the delivery date is what had us troubled and feel lied too and taken for a rideThat is incorrect and not how you do business with a customer.We would like to be fairly compensated on this complaint.Thank you, [redacted] ***

We moved the client from **- [redacted] and we did nothing that was against the DOT regulationThere was no understanding that the client shipment will be a straight delivery , there is an additional charge for straight delivery and the client did not contract us for that service , she did however had a window for delivery of 3-days, items were picked up on 6/16/and delivered on 6/20/The ladder was the only thing listed on the inventory as missing item after delivery but the client claim there was boxes missing and she also had damages , she was asks to email the list of the missing items and pictures of damages , we did receive the list of items but still no picturesIt was told to the client that we did not receive the pictures and was asks to email them to a secondary email but still nothing and that one of the reason why the claim is still not settle for the damages but was settle for only the missing ladder , because as I explained before the only thing listed on the inventory as missing was the ladder As far as packing supplies used, the client signed for whatever supplies used on the day of pickup.Please see attached file for copy of the inventory